Cole Haan

My boyfriend and I stop by the store after work both on a mission to get some new shoes. It took over 20 minutes for someone to greet us or even acknowledge we were there. There was only one customer in the store with two sales associates, both behind the counter chit chatting which is totally fine, but not one sales person acknowledge us, until we walked up to ask for help. I love the products and give it a 5 star but after this experience I’m giving this location a 2 star for their customer service.
Another downfall about this location is the low inventory, everything we picked out were out, and I like to try on the shoes before I buy them… I was very disappointed :(

Inside University Village by Banana Republic.
No big sales at all. But a fan of their quality and comfort.
Did see a new line, super light weight cloth with a very flexible sole for $ 269. Tristan sure knew his stuff, as they are no longer owned by Nike, quite recent.
men’s section is quite nice with carpet, way in the back so pretty quiet.

ZeroGrands for $ 135 with tax on Black Friday! Great deals for other shoes as well and you can order anything that isn’t in-​store on their website. It also appears to be free shipping? It was for another pair of ZeroGrands that I ordered online.
Overall, this was a fun and eventful shopping experience at Cole Haan at the University Village. I’m always a bargain hunter when it comes to LunarGrands and ZeroGrands since you can get them for 40−50% off (or more) online if you just have the patience to wait. No point paying $ 220+ for something that really isn’t worth that much.
Now wait, what do I mean by that? This always annoys me, but the reason I refuse to pay full price for a pair of Cole Haans is the quality. Let’s face it, it’s made in China and oftentimes China has subpar quality control for their products. This was exactly the case when I used to buy Nikes (Nike used to own Cole Haan) made in China and apparently it continues to this day.
It’s hard enough apparently to get a fresh pair from the factory without some minor defects. I will let you judge by yourself based on the pictures I have posted. At first glance, you will probably think, «No big deal.» But it is sort of a big deal IF you were paying full retail price and it is a big deal when the LEFT shoe is more or less without defect. ⁵⁰⁄₅₀ odds wouldn’t be bad in Vegas, but this isn’t Vegas and I expect a little more. Nevertheless, for a sale price this is totally worth it.
As a loyal customer, I have been buying Cole Haans for a long time and will continue to do so. They are one of the most comfortable dress/​casual shoes on the market and I feel like I’m walking on air whenever I step into one. The customer service at U Village was also exceptional and I would recommend this location to go shopping.

Don’t try to return anything here. Tried to return a pair of shoes that they had incorrectly marked as defective merchandise and they could not have been more unhelpful, condescending and rude.

Like all too many retail outlets today, the inventory is thin and a typical salesperson comment is either, «We can order it for you,» or, «you can get it online.»
The Cole Haan shoe is a good product, but personally, if I can’t try it on, I’m not buying it. Also, I don’t live in a shipping depot, so I’m not interested in having items sent to me that I’m likely to have to send back.

I am a bargain shopper and will be the first to admit it. What I don’t enjoy about bargain shopping is the lackluster or completely invisible customer service. When I have occasion to shop in a boutique, I am stunned by the difference in service.
Not only is the shop itself very inviting, the sales associates are in a league of their own, helpful but restrained, gracious without seeming servile.
I loathe the landscape of U Village, it’s just too convoluted. But if I’m ever needing the quality goods that Cole Haan offers, I won’t buy online, I will come here.

The staff here was very helpful. This store went above and beyond to ensure I was satisfied with my purchase. This excellent customer service is an art that has been lost most other places. I will be sure to shop here in the future.
Ask for Danny!

Comfortable shoes that are cute and stylish do exist! Yay!
Ryan helped me during my last visit, and I never felt any sales pressure even though I tried on multiple pairs of shoes. He helped me look for a pair of flats in my size in other locations, and then he helped me place an order to have a pair sent directly from their warehouse to my home. Today, he even called me to make sure I received them okay! What fantastic customer service! :)
The next time you’re at UVillage (or looking for shoes for that matter), stop by and ask for Ryan! =D
Note: Although I was looking specifically for shoes, the store sells other things as well like clothes, purses, accessories, etc.

I had a fantastic experience today in the Cole Haan in University Village. They were throwing a little party to celebrate giving 25% off! Free cupcakes and water — I was happy :).
Sales people were really nice, there is a great selection, and during their sale everything was at a great price point. The store is nicely laid out as well. No complaints! Definitely check it out.

I received impeccable service during my visit to Cole Haan last night. I was in here to try on boots and Ryan helped me. He brought out my size and the closest half sizes and was extremely patient while I tried them on… from one size then back to the other… trying to decide which fit best! He encouraged me to take my time to make sure I got the right size, and even brought me out two different thickness socks to try on the boots with. As a result, I purchased the perfect pair of boots and plan to live in them this winter!!! Thank you for a great product and a wonderful shopping experience.

Ryan helped me over the phone and provided excellent customer service. He was super helpful and offered to call me back when the transaction went through so as not to keep me on the phone for long. BONUS: you get free ground shipping when you order through the store.

Love this store. Yes things in here are expensive, but you get what you pay for.
First time I went in was to return a pair of shoes that I bought online. Marc the sales guy was super friendly and made sure I got exactly what I wanted and that I was 100% happy.
I was so impressed with his service that I went back to the store to buy shoes the next time I needed them. While I was trying on new shoes he noticed that I was wearing a pair of Cole Haan’s and snatched them up to clean and polish them.
If you need good quality shoes and want to be treated well, this is the place for you.

Using the
website is great, as many items are on sale, and the selection is great.
If something doesn’t work, no need to pay return shipping– just come into the store. Can be an uncomfortable situation if you aren’t dressed up for the occasion of stepping into their shop. But the good news is eventually get will be outside, you can take a deep breath, and forget about how judgmental the clerks are!

I had a great experience at Cole Haan. As soon as I walked in, I was greeted by a very polite and well spoken gentleman. I told him what I was looking for and he directed me to two areas and gave me a couple of ancedotes about his experiences with the product. He gave me some good tips (like a good salesperson). I liked how he admitted right off the bat «I am a salesman, so…» It made everything seem less like BS. And he wasn’t pushy or rude at all. Major props in that department.
As far as Cole Haan goes, I like their merch. It’s pretty classic. It’s a nice change from Coach as far as leather goods go. So, more props there.

I’d been eyeing this one bag for 3 months ever since I saw a woman toting it at the Burbank airport. At one point I went up to her and asked her where she got it and a day later I was on their site and checked the price. Unfortunatly, with all the other expenses this girl has shoes, cloths, saving for a new BMW) I couldn’t push myself to pay $ 500 for the bag. even though I’m known to buy shoes for $ 200.
Well just yesterday I got an email from CH BEGGING me to check out their sale. I’ve never been so eager to click on a website (besides Unilocal of cours: P). What did I find?
My bag that I’ve been coveting 50% off. I immediatly called the UVillage store and had them put one on hold.
After twisting Yvonne L. arm to come out and play at the mall we meet Janeane S. at Cole Haan and lets just say… they fully supported me buying the bag. :P They are bad influence. I love bad influence.
Have to take a star for the salesperson who thinks it’s ok to come to work all snotty nose and make this shopping experience really unconfortable for me with his attitude. I’m sorry Mr. Salesperson that I only spent $ 300. Next time I’ll make sure to spend more… at another location. Oh and the other star is yanked cause they gave me a used shopping bag. Apparently they were out of bags. WTF! I already emailed their corporate office. Not cool.