CellNetix Pathology

This review addresses their billing process. The quality of their actual medical service seems good, but they have significant billing/​customer service issues to address. In September, per CellNetix’s instructions, I sent them my EOB and a check (provided by Premera) to pay for their service. In December, I was surprised to receive a statement that did not include the amount already sent to them. I called their customer service line, waited on hold for 15 minutes, and was told that they never received the check. They asked me to send them another copy along with my EOB. I did as instructed, and was told that I would receive a call if additional information was needed. Weeks passed until I received a voice message letting me know that they still needed a copy of the check… I called them again, waiting again for about 15 minutes on hold, only to find out that they actually did have a copy of the check. I stated my concern that the due date of payment was approaching, and was reassured that they would call me before then if anything else was needed. No call was received, so I called them the day before the due date, and again waited on hold for about 15 minutes. I requested that they extend the due date, since they were still attempting to figure out what to do about the situation. Finally, I received a call today at 6 AM (not considerate timing) letting me know that they actually need a copy of both the front AND back of the check… nothing could be done until they received that.
So, long story short, their review/​customer service team took about 1 month to tell me that I needed to call my insurance and request a new check. I don’t mind doing that, but I do mind the ridiculously inefficient process that this has been. Premera informed me that it would be simpler to just cash the check for myself, and then pay CellNetix. I agree, and wonder why CellNetix requested that I mail them the check from Premera in the first place… too much room for error and confusion.

Was trying to give Cellnetix a break as my issue with them stems from their partnership with Bellevue Medical Imaging (review posted separately), and I gave them a chance to correct their error. However, CellNetix is moving toward the point of harassment on a pretty simple issue. We paid for imaging services up-​front at Bellevue Medical Imaging. We had to pay 100% at the time of the appointment, because it was out-​of-​pocket (not insurance). A month later, we received a $ 1700 bill from CellNetix for lab work done as a result of our trip to BMI. This was almost as much as what we paid originally. I’ve explained to CellNetix on the phone (twice) and written a formal letter: we signed nothing at BMI agreeing to pay for any further services. Despite extensive discussions (we researched multiple options for the imaging services) there was no disclosure of any additional costs at BMI. If CellNetix did lab work for BMI, then BMI owes CellNetix money. We paid in full. Continually sending us bills borders on mail fraud. We’ve done no business with CellNetix and had never even heard of them. If you find yourself in a similar situation, find out what you signed, and then stick to your guns. I’m convinced companies like this make half their profits preying on people who don’t know any better.

Probably the best anatomic and molecular pathology lab in the US. Take a look at how diverse their pathologist subspecialties are… They even have Next Generation Sequencing, that’s pretty rare.
If I’m having work done in the PNW I’m for sure going to make sure that my doctor sends it to these guys. I couldn’t imagine it getting send somewhere else and getting the wrong result.

They get NO stars. Hellacious experience between CellNetix and Polyclinic. They’re charging me for bloodwork from my preventative care appointment and even charged me extra $ 5.00 for not paying the initial bill (which I’m still fighting with the Polyclinic and Premera about). Before getting any labwork done, make sure you ask your doctor’s office which lab they’re using — if it’s this one, CHANGE providers.

This is THE WORST LAB you could ever imagine. Make sure your doctor uses ANY other lab. They will put your address into the system wrong and then send you to collections when you don’t pay a bill that you NEVER RECEIVED because they screwed up your address. And when you request that bill to pay it later, they won’t send it to you because «you already received it» even though they admitted that they screwed up the address. They won’t update your insurance information and will continue to send you late bills after repeatedly asking them to submit the bills to your insurance. They don’t even want to help you on the phone unless you’re paying a bill, and even still they will cop an attitude. STAY FAR FAR AWAY FROM THESE THIEVES. Wish I could give them zero stars.

They messed up my bill twice in a row!
They eventually removed the balance after I spent half a hour calling my insurance and calling them. So frustrating :(My doctor sent my test to this lab, and I will tell her to send to a difference lab next time.

I called the billing department to get clarification on two bills I received. I thought it was fair enough to call just to find out more info on why I was charged twice for the same description and code for the same date listed on each bill. The girl on the phone copped quite an attitude when I kept asking questions. I was not very happy about that. I always pay my bills I just wanted more info on why I was being charged what I was.