Bank of America

The worst place ever. Bank of America would not let me make a cash deposit of $ 40.00 into my account without ID. The only reason I keep a account
Is because my dad has his account there and it’s easy to transfer funds into my account. I highly recommend Homestreet Bank. They are very easy going. They have a location in the Green Lake Village where PCC is. They are opening a lot more branches. I opened an account with them in 2001 on their Wedgewood branch. I love this bank!

This happen to me a few months ago but it was bad enough that I have avoided the bank of america on roosevelt (the one nearest to me) ever since. I came in needing simply a roll of quarters for the bus but man I had no idea what I was in for. The teller I unfortunately ended up with was a woman named Lupida. I explained to her that I had left my card at a bar on capitol hill so all I had was my ID. Too bad for me my ID had JUST expired. I understand that their are rules and regulations for these types of things and its for our own protection of our money but this woman literally told me there was nothing she could do and I was not allowed to access my account, even though I have lost my wallet in the past and with a few simple security questions Ive been able to access my money. Yet Lupida told me no. I explained to her that I needed these quarters so I could catch the bus to a job interview but she still denied me access to my money! Keep in mind this was all done in the least friendly or professional way possible. It was like talking to a robot with a slight smirk on her face. I begged her to help me out but she just would shake her head no. I asked her if I give you my personal information can I get my roll of quarters? Nope. Then I asked about how I been able to access my account when my wallet was stolen in the past. She told me «they shouldn’t have done that for you». A few times she even peered behind me as if trying to hurry me out of the line. I left so frustrated I was almost in tears because now I’m going to miss this job interview because I can’t get 2.50 out of my account and the way the whole thing was handled was humiliating. I got about two blocks away when I called the bank and low and behold the same woman answered the phone. I let her know AGAIN how upset I was and how this would be effecting my whole day so she said for me to come back in. Wtf! I came back in and she asked me the questions I expected such as my social, birthday, street address and the amount of my last deposit. I thought I was golden but then she asked my to recite the last 6 transactions on my account! Lets be honest does everyone know to the penny amount how much everything was when they used there card the past six times. So she almost denied me a second time around until I lost my shit and asked to speak with a manager. Then what do you know, I got a roll of quarters. Over all I would like to say that this was the worst customer service experience of my entire life. Nothing comes close to this and I have told many about it. This bank would be better off without her. She obviously hates dealing with people and her job.

No wonder they have such a low rating at this branch. They kept pushing me to upgrade my account and I kept telling them NO because I’m in a rush. After failing to fight them off, we start the process and then they start going on and on. I don’t know how many times I said I had to go. Eventually I just got up and left. As I walk to my car, I see a police officer writing me a ticket for being 1 minute over my time limit! All because these imbeciles wouldn’t leave me alone. I am one unhappy customer.

Dear Bank of America employees,
I am not dumb, so don’t speak to me like I’m stupid. Not every customer is angry when they want to close an account, so don’t be defensive. I’m trying to make conversation as a person, so please stop being a robot. Wow, that was a horrible experience and I don’t feel comfortable returning to this branch again.

That warm and fuzzy feeling is nausea…
I have been a BofA business and personal account holder since 1995. I have stellar credit and have been a good customer. I just had a hold put on a deposit (not a withdrawal) because that is their automated policy. The branch manager, who does have authority to over-​ride this policy, would not okay the deposit (his name rhymes with yarba yingh). So yes, they are smiley and friendly, but when you have a situation that calls for any kind of actual human thought process, empathy or real customer relations, the true BofA robots come out. Explaining my situation got a blank stare that seemed to say — not unlike their phone prompts — I am sorry but that does not compute. Doesn’t matter that I have never bounced a check and that I have been loyal for 15 years or that I have 2 bank accounts; what matters is the equation that was entered in the BofA computer spit out an automatic response and the automatic robots they have working there were too afraid of the machine to contradict it.
But yes, they did it with a smile and they had free lollipops. So long BofA.

I’ve had an account with BofA for over 12 years now, but this branch on Roosevelt is by far my favorite. The staff take the time to really get to know you. Nina and Janelle are my favorites (Michael was, too, but he transferred to Lynnwood). Nina even took the time to send me a personal thank you card. Everyone is friendly and will bend over backwards to help you.
My only complaint is that they recently shut down the drive-​through for good.