AT&T

i really liked this store because i got service as soon as i stepped in there. that one on 4^th and Pike downtown is packed to the gills with patrons needing help with their wireless phone services.
but the one guy who helped me was very, very, very patient.
i think there are enough at&t stores in the area that if you have to wait in line to get help, you’re better off going to a different store.

I went here today to swap a SIM card. When I got home I had an email from AT&T informing me that I had been enrolled in their proprietary insurance scheme to the tune of $ 10/​month. I was NOT asked about this at the store, NOT informed it would happen, and now have to log in and remove it from my account unless I want to be charged ten bucks for literally nothing. Cool.

I know it’s Saturday, but I shouldn’t have to wait 45 minutes to buy a pair of headphones — a transaction that took 2 minutes to complete once someone finally helped me.

After the other AT&T store manager decided to disrupt my service after I called to complain about her employee’s deceptive and fraudulent behavior, I had to come here to get a new SIM card according to AT&T tech support.
Two days later I saw that the employee at this store had altered my account and changed my plan details to more expensive options. Seems rather fraudulent to me as well.
Getting this fixed resulted in some idiot on their customer service line removing my account from the family plan (a huge increase in cost!) and having to go to a THIRD store to get an employee there to fix this!
A WORD OF WARNING — IF YOU GO INTO AN AT&T STORE AND THEY ACCESS YOUR ACCOUNT, YOU ARE GIVING IMPLIED CONSENT FOR THEM TO MAKE ANY AND ALL CHANGES. Check your account carefully when you get home from a store if they got your number/​account info from you! Otherwise they will milk you for as much money as they can!

Kudos for Kyle! I came in with another carrier’s prepaid phone that I wanted to migrate to postpaid, so my company could migrate it to a corporate account. Did I mention that I also had a credit freeze I’d forgotten about?
This was probably 90 minutes of work, and Kyle was super patient dealing with it, and making it all work out. Saved me from having to give 100 people a new phone number. Thanks guys!

I think that may have been the most pleasant cell-​phone purchase I have ever had. Eunice was helpful the minute I stepped into that door and provided amazing customer service. She had no idea I was in a hurry, but worked swiftly to get my phone in my hands and out the door. Because of this, I will be sure to get my additional phone accessories from her down the line.

Was completely mislead and scammed. I went into the store to upgrade my phone from the iPhone 5S to the iPhone 6 Plus and nothing more. During the process the employee told me «the insurance for the phone is now cheaper so I adjusted it for you» and I told him I didn’t have insurance on my phone but my niece who is also in the account may have it so I said okay. Two days later I get an email saying «Thank you ENROLLING with AT&T Mobile insurance». So the employee lied to me and didn’t adjust anything but instead enrolled me into an insurance plan I did not agree to. That is totally dishonest and unprofessional on his part and should be ashamed that he has to lie in order to get people to sign up for insurance which he probably gets commission for. That is not the way to do business at all. Now I have to take time out of my day to go back to the store and deal with this crap. My two previous visits were good so it may be just the sales associate I dealt with who is the problem by being deceiving, unprofessional and dishonest. He could use some training on how to do a sales pitch when trying to enroll people into an insurance plan instead of lying about it.

Upon walking in Eunice immediately greeted me and asked if I needed any assistance. Throughout the whole transaction of getting a phone Eunice was very nice and kept the conversation going. She was able to help me by offering me discount which I had never thought to ask about. She was just overall a great person to deal with. I would recommend this store and more specifically I would recommend Eunice as your sales consultant!

One word. EUNICE! I have been going to this AT&T store since I’ve lived on the Hill for about 5 years now. There have been many different reasons but in all the times Eunice has been an amazing help no matter what. She’s helped me add lines a couple times, upgrade phones more than once, explain charges on my bill, trouble shoot, trade phones, she has even called me personally when something I needed came back in stock! I don’t even deal with anyone else anymore, I just call and make sure she’s there and wait for her to be free. There’s just something about her customer service that lets you know it’s legit! Do yourself a favor and next time you need something go see her. and tell her Harry Doughnuts said hi!

More than anything, the review isn’t about ATT as much as it is about Tavo. Tavo was extremely helpful in getting my wife and I set up with new phones on a new plan. His customer service level is unparalleled by anyone with ATT. If you need something related to service with ATT or a new phone, go to this location, and ask for Tavo. If he’s not there, don’t bother doing anything until he is.

I absolutely love this store. Customer service is everything when it comes to your service provider. For many bad customer service is a DEAL BREAKER!
If this is you, then take my advice hosts at this store are amazing.
First I went in to check out the choices for my upgrade. I had Jordan helping me go thru the decision of IPhone 6 or 6 Plus. After she thoroughly explained each phone I decided 6 plus would suit me the best. We placed the order and I walked out of the store excited about my choice.
When the phone arrived a lot sooner than expected, I took it back to the store to get it set up. Even though Jordan was busy with another customer I was introduced to Vitali (sp) He was awesome. Totally walked me thru the basics and another other question I had. He helped me choose a Bluetooth speaker and even paired it to my phone for me.
Out of all AT and T stores I have been to, this one is by far the best and I rate their customer service a 10.

Eunice is AMAZING! She assisted me with my bill and will help me when I upgrade! I highly recommend you go see Eunice if you need help

Great customer service. Great problem solving. Rarely any lines. I have been in this store multiple times for various reasons: broken phone screen, lost phone, change of plan, upgrade, etc and their service has always been top notch. You rarely have to wait in line to be helped and I have always left the store with my problem solved.
The store team is all really friendly – Eunice helped me last time and was awesome.

This review is for Eunice. She was extremely helpful in getting me set up with my new iPhone. I had lots of questions and she was always available to help me. I live just down the street from this store and it was very convenient to stop in. Eunice offered me her card and told me that I could call her as well if I preferred.
She suggested some apps after I voiced concern about going over my data allowance. She showed me how I can pay my bill in store which is convenient since I’m on a family plan with a family member out of state.
Do not hesitate to make any purchase from this store.

I’m so very annoyed with this store.
First off, I went into the store to have my phone switched into a family plan with my boyfriend because it’s cheaper. Easy enough right?
Apparently not.
The first sales associate who came to help me was fantastic! I wish I had been able to stay with him! Unfortunately for me though, I ended up getting stuck with a kid who didn’t know how to do his job.
Don’t get me wrong, I was very pleasant to him, even when he screwed up, but this visit completely voided this store from my list of possible stops, EVER!
He didn’t know how to switch my phone into his plan, then when somebody walked him through it, it took him another 45 minutes just to get me CLOSE to being on the plan.
At this point he tells me that I can’t join his plan unless I switch to a Seattle number, UNLESS we went on a ‘Business plan’ which costs more $$$. My boyfriend and I clearly explain that we DO NOT want the business plan and that I actually really want to change my number to a Seattle number.
I actually tell him to give me a Seattle number not once, but eight times throughout the entire visit (which was 2 hours by the way.)
Finally, he puts me on my boyfriends plan. Fantastic! We’re done! He tells me my phone is good to use now, which puzzles me because to get a new number, you have to swap SIM cards, which we never did.
Apparently, he didn’t change my number, because even though I told him 8 separate times, he didn’t ever hear me or couldn’t remember. Hmm… Now I have to wait 3 months to change it? Thanks. That’s great. So. Am I on a business plan now? Am I unknowingly paying more now because of this mistake? That’s great. I love this, I switched to a family plan to save money and now I’m paying more than I originally was. Ugh!

Went in last Saturday to work out some family plan account changes we wanted to make, namely to get a corporate discount and change the account holder.
I’m sure many of you know how potentially tough it can be to do something that involves getting a discount, versus going into a store to buy something. Despite that fact, when we arrived and explained what we were in the store for, the AT&T rep that was acting as the receptionist was friendly and helpful with queuing us up on the wait-​list for the next available rep
Our AT&T service rep, Andria, was very helpful in making sure we we were taken care of and that we got done what we came to the store for, which can be rare at times with things like this. She also did everything with a great attitude and was very fun to deal with.
Overall this was an experience that I haven’t particularly had with AT&T and was pleasantly surprised.
I would recommend coming to this AT&T store as they are equipped to address most issues AND even more so recommend finding Andria as your AT&T rep as she was extremely kind and efficient at making sure my needs were met.

Very Good Customer Service… If I have to go into an AT&T store, this is my store of preference! I have only experienced one problem in my multiple times of visiting the store.
The problem was more my issue just could have been resolved with a little better explanation on the first visit. You know, all that fun billing stuff. However, they took the time to fully explain all the details when I returned asking questions.
Highly recommend this AT&T Store!

My iPhone was acting up about 2 months ago, so I needed to go to the nearest AT&T store, which was this one! Past experiences haven’t been so great with myself and any AT&T store, so I was hoping this would be different. IT WAS! I was helped right away by Jamie. She got all my information and helped me with my issue right away. She ended up on the phone with customer service for about 45 minutes until we got everything taken care of. She was very patient with me and the situation. Thanks Jamie!
I went back Sunday afternoon because I wanted to pre-​order the new iPhone 5. There was a bit of a line but I was acknowledged right away and told it would be a little bit because everyone was busy. I didn’t mind waiting and it ended up only being 10 – 15 minutes, no biggie. When it was my turn, I told Jose exactly what I wanted and he got right on it. I was out of there in about 7 minutes and on my way, excited about my new iPhone 5 I am about to receive. Jose explained everything and was very friendly. It was a great experience and my number one AT&T store to go to.
Thanks guys!

The manager on duty on 6÷2÷2012 must have been the most unhelpful, unwilling and unfriendly person I’ve ever dealt with in this store. I did not feel treated like a valued customer. In contrast, I left the store feeling completely disillusioned in a store that normally was an OK place to go at least for things like accessories. I really would encourage this manager to rate her own customer service skills and do a refresher course on customer etiquette.
Fail.

For an AT&T store this place is the t*ts! People give AT&T such a hard time. Apart from the first day I got my iPhone 3 and the first day I got the iPhone 4, I haven’t been getting dropped calls at all. And better yet — when I wanted to iPhone 4 (yes I had to wait in line…) but this store had it!
One of the bigger, better AT&T stores in the city — I always come here if I have a question, need to pay my bill or search for a new accessory. The staff is always friendly and there is almost always a spot or two right out front. Not to mention the free 30 min parking upstairs.