Alaska Airlines

When does a 737 – 900 plane not have a window for all seats?! My family paid FULL PRICE for our seats and it was my fiancé’s first time flying to Alaska. We were so excited that we had the chance to see the mountains while in flight BUT, without a window on a 737 – 900, we couldn’t see anything. Just a solid wall. We were not in an emergency exit area either. I would think there would be a discount for seats like that, but that was not the case. I will say, I will continue to fly Alaska Airlines, but this was disappointing.

TL;DR — Alaska Airlines is on par with Frontier and on my sh*tlist for airlines.
For the first time in years I had to take a connecting flight and that landed me in Seattle and stuck with Alaska Airlines.
Because I was on an international flight on the previous leg of my trip, I had a carry on suitcase (not down to lose my laptop and camera again in a lost check-​in bag). The check in agents announced a full flight and that people needed to check in suitcases, blah blah blah. Apparently row 7 means you get to board dead last, thanks Alaska. I ask the agent if I could board a little earlier and explained my situation. She looks at me with a blank stare and says, «I can’t break boarding procedures, you can check the bag though.» Before I could finish any response to that, she cuts me off and says, «gate check, that counter.» then turns away from me.
Wow. Awesome service. (not to pull the race card… but seriously, I watched her «work» for 20 minutes because row 7 means sit yo ass down until everyone has boarded) Yeah, rude.
You get what you pay for really does apply to this airline.

I accidentally scheduled my flight for 6:45am instead of 6:45pm and missed my flight. I called Alaska totally stressing thinking I’d have to pay a ton of money to rebook. The customer service rep was friendly and quickly got me onto another flight that night and didn’t charge me. I was shocked. I will keep flying with Alaska for this reason.
Thanks.

As much as I want to give Alaska 5 stars, I cannot. I’ve really tried to like them and given them multiple chances but they just come up mediocre time and time again. So let’s go through this step by step based on my experience.
1. You’re flying from somewhere only Alaska/​horizon flies, or they’re the only ones with a non-​stop. well no brainer, you fly them. They are nice and efficient.
2. You’re flying when you have the choice between an Alaska and Southwest. The fare is usually the same and Southwest gives you the free bag options. Alaska’s flight attendants and gate agents aren’t that much nicer to justify the bag fee from Southwest. Sure Alaska gives you pre-​assigned seats but so what? Unless you check in at the last minute you an get a decent seat on Southwest and on SW you can usually avoid the undesirables that you can get stuck with when you have assigned seating.
3. You’re have a choice between United or Delta and Alaska on non-​stop service. You choose Delta. Sorry Alaska, I gave up on Delta because I did not like what they were doing in Seattle, but I get it now. They offer a better product. They are more professional, offer better options and do not screw up reservations nearly as frequently.
I’m sad to have to choose Delta over Alaska in the war between the two but you leave me no choice.
Alaska loses my known traveler number in every reservation, even though it’s in my profile, you do not give you gate agents the power to do anything and your flight attendants are pleasant but generally perfunctory and not «nice». And you frequent flier miles expire.
Sigh

I have been flying Alaska Airlines for over 30 years and have seen them grow and improve. I have never had one single delay or or lost luggage. Alaska airlines has wonderful customer service and have always treated me well.
The other day I betrayed Alaska Airlines by flying another airline from my departure city Seattle to Las Vegas. It was a disaster. Now I know how much I appreciate flying Alaska.

Upon checkin, two different Alaska Airlines representatives agreed my bag was ok to carry on. At the gate, the representative told me I would have to check it in and pay $ 25. It’s no so much the fee (my company pays for my travel), but the inconsistencies, hassle, extra time (lost overhead space for my computer) and embarrassment. Please get it together Alaska!

Not a happy camper. Pre weighed my bag with a scale that is known to be with in a half pound and their scale was off by 7 pounds!!! It’s documented in the last inspection of them that they have clitches. :(. They were gonna charge me $ 75!!! Lucky I had extra space to move things but so Not a fan

We pre-​checked in last night and arrived at the check-​in post 25 minuets before the flight time. But the agents at the check-​in would not let us check-​in and caused us to change from a direct flight home to a red-​eye 2 segment flight. They would close their gates 40 minutes before the scheduled departure time.
At first I thought this was just the under trained employee. But even their customer care manage is very insensitive to customer’s complaints and very rigid.
This is the worst airline I ever flied with and will never flight with them again.

I could give them negative stars I would.
I have been traveling between Portland and San Jose every other weekend for the last few months. Up until now I have been using Southwest. No problems at SW, I just print out my boarding pass the night before then turn my suitcase over to the check in people (at no cost) and I’m on my way to security and my flight. Unfortunately SW had no flights available that fit my schedule this last weekend. So I went with Alaska.
So I printed out what was supposed to be my boarding pass and checked in with my luggage the next day. After paying for my luggage I asked the attendant if he needed to see my boarding pass and he said no. I got in line at the TSA security and waited for an hour + only to find out that my boarding pass was no good because it had «not valid for security» written on it. So I was sent back to the Alaska check in where I was chastised for not reading and understanding what was written on the statement that printed out when I hit the print boarding pass option on the website. When I tried to explain to the girl that they have a very confusing system and the original clerk should have caught this, she became very agitated and defensive. My impression was that they were doing us a favor by allowing me to fly on their airlines.
There was nothing obvious to me about this situation. She told me that because I had to pay for luggage at check in, this necessitated the need to print a valid boarding pass the time of check in. I really had no problem with this if I would have known, my problem was that they allowed me to print out a faux pass then allowed me to proceed to security thinking I’m fat, dumb and happy. The guy that took my bag originally even said that he did not need to see my boarding pass. What am I missing here?
Alaska airlines is very incompetent and I will avoid traveling with them in the future. I’ll stick with Southwest from now on if possible.
As a side note, the flight I was on had at least 3 screaming children crammed into the back of the plane.

It’s been over 10 years since I’ve flown Alaska Air. I was pleasantly surprised to see a very modern fleet of 737 – 800 aircraft. An additional bonus is that many of the planes have onboard USB power outlets! The flight attendants were very friendly, which was a huge surprise since I’ve experienced a lot of rude inexperienced attendants! I will certainly fly them again.

Take this with a grain of salt. I’m reviewing a major airline after all. Yes, like many airlines, Alaska packs steerage class in like cattle. Yes, the seats should be wider and have more legroom. Yes, flights get delayed for a myriad of reasons. Yes, all the attributes that plague every air carrier (I have flown most of them) haunt Alaska as well. But given all of that, I think Alaska stands head-​and-​shoulders above other major US airlines. They are few, to be sure, and the bar may be low, but Alaska continues to raise it.
I flew about 50K miles last year and split my travel across Delta, United and Alaska (primarily), with a couple of trips on US Airways, American and Virgin. Without any status, Alaska’s service was tops in all cases. Less stress booking, less chaos boarding, friendlier attendants, friendlier ground crew, and lower change fees. So I committed to fly Alaska this year, and now that I have a base level of status (MVP), things are even better. I get to book premium seats, board earlier, and have a special line I can call for reservations. It makes all the difference. I don’t get bumped up ever, but that’s fine. Emergency Exit rows make up for that.
I could think of 100 ways that Alaska could improve service, and I expect some good things from the Virgin merger. But when compared to other major air carriers, Alaska wins.
Now only if they could get the fruit and cheese plates back on my PDX/​SFO flights…

I can’t believe I haven’t reviewed Alaska of all places in Seattle since I’ve flown with them several times for work in the last 12 months! My coworkers raved how great their customer service is and I agree! Their service is just phenomenal. In flying back from Seattle to SFO, they had an Operation Guy on board overseeing customer experience. It was way too funny! Alaska also I was reading, is planning on buying and merge with Virgin America. If you haven’t flown Alaska, you need to as you will see the difference in customer service! They are known for that! If I had the choice, they would be my airline of choice, however; my company has an exclusive with American, on most of my flights!
Until then, be good to one another and Cheers! ~ :p

Not too bad for my first time. And I have not-​that-​serious travel anxiety. After researching Santa Rosa, CA, I learned that its airport, Sonoma County (STS), has a limited flight schedule. Alaska Airlines is the only airline that currently serves STS (though hear it’s adding another airline). It was unfortunate that there was no direct flight from ORD to STS. Side note: What’s that about? I’m sure Chicagoans would love to have direct flights to wine country. Eh, I digress.
Honestly, it wasn’t that bad. If you’re flying to/​from Los Angeles, it’s only an hour and half-​ish flight to Sonoma. When I flew, I was on the older planes and didn’t experience some of the nicer accommodations I heard about. And by older, I mean like from the late 80’s-early 90’s (read: uncomfortable leather seats and hella noisy). Perhaps it was because the flight time was short. The flight attendants were really cool too. I especially liked the one we had before landing in Sonoma where he said «Make like what you did in college and chug your drinks down». I also liked that we were able to board at either ends of the plane at both LAX and STS airports, which was easier and faster. I’d give Alaska another whirl. I’ve since signed up for their mileage plan and see that they too offer cheap airfares to certain places. I like the sound of that — this chick needs a vacation.

Most accomodating airlines EVER! Unfortunately part of our party was late due to a parking issue at the extended stay parking. They actually HELD THE PLANE for my husband and son. I saw the Captain get off the plane and see what the hold up was. We were also traveling with my father in law who needed extra care with wheelchair service as well as isle chair service. Nicest crew ever. They were so helpful and kind to my mother in law and father in law. Once we got off the ground, we even made up time. Best experience in traveling.
Thank you Alaska Airlines!!!

This is the worst customer service that we have ever encountered and we are very frequent travelers. They grab their «service items» out of your hands while you’re still using them, they yell at people to sit down minutes after they announced to put your stuff away for landing and they sigh or roll their eyes if you just look at them. It is clear that the flight attendants hate their jobs but we didn’t pay to be treated poorly. We will not be using this airline again.

Great sale. Got cheap seats. Cramped but that is to be expected from all airlines nowadays. OK for the short 1.5 hour flight from OAK to SEA and back. Would not enjoy it if the flight was longer. Just enough time to gain altitude, eat a snack, drink a beverage, browse through the onboard magazine, have the trash collected and then we were descending for the approach into SEA. Not even enough time to get bored. The return flight was more of the same except I skipped the snack and beverage service in favor of a nap.
No problem finding an overhead bin with space for my carry-​on. Got some evil eyes from a few passengers but otherwise, everything was pleasant. Staff seemed nice. Boarding didn’t seem as frenzied and passengers seemed more laid back and not too pushy. Maybe it was the assigned seating? Anyway, flying on Alaska Airlines was a good beginning and ending to my Seattle trip.

Alaska Air is awesome. I went from RDU to SEA to SFO and then on to Hawaii on my own airline.
On the way home KOA to SEA to RDU.
Flight attendants made me feel so comfortable and welcome. Went out of their way to be kind to another industry professional.
Gate agents were extremely helpful. I had an easy time getting there and getting home in a span of a very short trip. Three of my four flights on Alaska were wide open and I was lucky enough to have a row to myself.
The flight from SEA to RDU was sooooo close. I was sweating bullets. Since the Seahawks are playing the Panthers this weekend, this was the easiest route to NC from Seattle for all the fans, so a relatively empty flight went to FULL very fast.
I was like number 17 on the standby list. There were only six seats open. Somehow the gate agents worked some serious magic and got me on. The last seat on the plane, and I was waiting until the bitter end of boarding to see if there was an open seat left. There was. Yay Alaska! Thanks for getting me home. I am extremely thrilled to be in my own bed.

Customer Service is the best! I’ve called them five times so far, and each time, I leave feeling better than when I started the call (very rare these days). They are kind, understanding and not rude. Compare that with United or Delta (which seems like I’m dealing with Customer Service from a third world country), this is a breath of fresh air.

It is 11:30 PM Sunday night, January 3, 2016 and am writing this review while spending the night at the Seattle airport. Due to heavy snow, I experienced a huge delay out of Yakima, WA. Understandable… it wasn’t the airline’s fault that the weather happened to suck on the day I was to fly back home. My plane ended up leaving two hours after my scheduled departure time and landed with only minutes before my connecting flight to Los Angeles was leaving. I ran like crazy to my connecting flight gate. Unfortunately, they closed the door and would not let me on. I was out of breath and stressed because I had to work early Monday morning. The lady at the gate, whose name was Valerie, put me on the next flight out of Seattle which was scheduled at 5 AM in the morning. I asked her where could I stay and she said I could stay at the airport. My question is, does Alaskan Airlines provide any hotel accommodations for passengers experiencing delayed or missed flights? Or how about a complimentary flight elsewhere? I guess not… or at least not in my case. So here I am trying to make myself comfortable on a chair. I can only be thankful that I’ve made it back safely and survived a bumpy flight in a snowstorm.
Alaskan Airlines, I hope you can do better for your passengers!

Delays… they happen all the time in air travel. However, I docked two stars from the Alaska Airlines operating out of Seattle for several reasons.
The plane that I took to connect to Vancouver was not too comfortable. It was small, had few amenities, and there were no first class seats at all. It was a small propeller plane, which was a very different ride than the plane I took from LA to WA.
The temperature in the plane was too hot. An interesting complaint considering the very cold temperature, I know, but I was sweating profusely inside the plane. Temperate conditions are the way to go, but they didn’t go with that idea.
The staff was curteous. However, I will take direct flights or other flight options should I ever travel to Vancouver again.

I’m a frequent flier on Alaska, maybe 50k miles a year so I think I know them pretty well. They fly to all the West coast destinations that I frequent and have expanded routes to the east coast and Midwest as well.
There is a good selection of flights and I can usually score a pretty good seat. The flight attendants are friendly and pay particular attention to their gold mileage plan people. That free drink and occasional first class upgrades are nice perks. The food is much better than other airlines; faint praise, I know. Tom Douglas influenced the menu so there’s a chef’y northwest quality to their selections. Check in is easy, online, app, or at the counter. Baggage is fast, although I usually carry on.
All in all, Alaska is my favorite airline. It’s kind of icky when I have to fly with someone else.

I miss Alaska Airlines so much since I’ve moved to the east coast! No one beats their customer service.
The very first time I flew or even heard of Alaska was a non-​stop flight from MCO — SEA a few years ago. I was six weeks post spinal surgery. I was still in a lot of pain and pretty weak. I asked the gate agent if I could have some assistance getting my bag in the overhead bin before the flight. She not only checked my bag free of charge, but she also noticed I was in a dreaded middle seat and moved me to a window seat. She also let me board the plane first so I wouldn’t get knocked into.
They have awesome nonstop flights out of SeaTac — super cheap trips to San Diego, Las Vegas, San Francisco, Denver, (and obviously Alaska), etc. I’ve never flown Hawaiian Airlines before, but I was so happy with flying Alaska to Oahu that I wouldn’t even look elsewhere. They pull out all the stops — macadamia nuts, mai tais, and everybody is perky and wearing Hawaiian clothes.
I love their baggage guarantee — if your checked luggage isn’t in your hands 20 minutes after your plane lands at the gate, you receive your choice of a $ 25 gift toward another flight or 2500 miles (which I’ve never had to use — and believe me, we’ve got the stop watches out every time because we want those miles!)
Their mileage program is also top notch — I’ve been able to cash in my miles for a one-​way trip to Tampa from Seattle, a one-​way trip to Kona from Tampa, and a discounted trip home from Kona. They partner with Delta and American, and many shopping sites and hotels so you can rack up miles quickly. They gave me MVP Status this year even though I was a few thousand miles short, and thanks to that my fiancé and I will be able to have preferred seating with extra leg room on our honeymoon. Thanks Alaska Airlines! They’ve got a lifetime customer.

Review is for a trip I took July 2015.
I departed from Sacramento on time … however sometime just north of Portland we were told there would be a delay in arriving and the captain diverted the plane way East. This made me very nervous because I had a connecting flight to the Tri-​Cities with a tight transfer timeline.
In flight service is pretty good. I ordered the Northwest Deli ($ 6.00) and there is a nice sampling of items which remind me of a picnic lunch at the Chittenden Locks (aka Ballard Locks). All flight attendants were very pleasant and seemed to enjoy what they do.
As we started approaching Seattle one the attendants came on the speaker updated us on our delayed arrival time. Then she went on to ask all passengers who are NOT making a connecting flight to remain seated so the 6 people who are (me included) can depart the plane first to try and make our connections. I appreciated hearing this and felt confident that would be that. Well — was I wrong! In addition to the delayed arrival, there is construction on the runway and this seemed to slow down our taxi to the gate. Once the place jerked to a stop EVERYONE, Stood up. Thankfully the folks in my row understood my situation and remained seated and allowed me to get out first. THAT is where the courtesy stopped. Myself and the other 5 individuals trying to make connections were stuck … no one moving out of the aisle and no one moving off the plane. A few of us were so irritated that finally when it was obvious that rows 1 – 20 were selfish people who didn’t care that we were actually trying to make another flight … a woman in front of me — hollered — «IF YOU ARE NOT TRYING TO MAKE A CONNECTION — SIT YOUR ASS DOWN!» Bravo lady! I couldn’t have said it any more clear! And VOILA — the aisle cleared and the 6 of us were able to get off the plane. As I passed the crew/​attendants I did say — «sure would have been helpful if you’d made that announcement yourself!» … Not one apology or sorry — or have a nice day — or thank you for flying with us today. Nothing … complete and utter silence! For that — I removed a ½ star.
The result of this … I missed my connection and couldn’t get on another one until much later in the afternoon. The whole point of taking the day off and catching the first plane out was to make my connection and have the day to prep for Hydro’s in the Tri-​Cities!
While they offered me a food voucher (something like $ 12) and it did lead me to Ivar’s — I really wanted to be at my FINAL destination before lunch! Not during beer 30!
So hanging out is what I had to do — while it was not how I wanted to spend my time — and I never like to start out on a mini-​vaca with a delay … I was trapped — so I made the best of it and even met up with an old friend I used to work with who is now a flight attendant on Delta (formerly Northwest)! Formula: Lemons + Positive Attitude = Lemonade!
Okay — so on to leg 2 of this trip … Seattle to Tri-​Cities (aka Pasco Airport). The gate signage was confusing (even my flight attendant friend was confused). I couldn’t tell which gate I was to depart from and there were lines of people everywhere — snaking here and there. Finally announcements and signage come together and I make it through the gate. This is the area you have to walk all the way down the gang-​way out onto the tarmac where you give up all your carry-​on bags … and find a seat on a prop airplane. They’re like turbo props so they aren’t too bad!
My mom always tells me this is a great flight because you get wine … well I don’t know what flight serves a complimentary regional wine during that route — but I was NOT on it. Even though it says on the «stuff» in the seat back pocket. No wine on the flight — removed ½ a star! All anyone got was water! I will say — that when I left Pasco to return to Seattle — they did serve wine — one plastic cup of it. I don’t recall what it was — but I didn’t like it and would never buy it.
The return was pretty event-​less … plane left Pasco on time. Made my connection at a different concourse. Left Seattle on time. Arrived in Sacramento on time.
My only real complaint was the handling of the exit off the plane. The flight attendants really could have facilitated a smooth and easy departure off the plane for the 6 of us — if they had just stood up and said something as we came to a complete stop at the gate. It’s nice to know that some people are willing to say something … and thanks to that gal for doing it!

Alaska gives good service at a fair price. What more can you ask? The staff are friendly, courteous and do their jobs efficiently. The plane was clean and as comfortable as you can expect in this time of cattle car seating…

My go-​to airline when I fly out of Seattle (where I live). I love having a power outlet at my seat wherever I go, since I usually load my laptop up with movies before any trip. I’ve used Alaska Airlines to fly direct to Hawaii, Vegas, the East Coast, and (of course) Alaska. Their customer service has been among the best I’ve experienced, and their fares are very competitive. On the one occasion when a flight was majorly delayed, they had a very good explanation for it. Clean operations and transparency are great traits for any airline, and I’m glad Alaska strives for these.

Worst experience ever at the Alaska Air first class check in and bag check in Seatac. My bag was over the 50 lb weight limit, and I was asked to pay $ 75 extra for the 13lbs I was overweight. No big deal, but I thought that I would ask if they could make an exception.
The initial woman stated that I would need to ask a manager, and then asked me for my $ 75. I stated, ummm can I do that «ask the manager thing?» She sighed, and picked up the phone, quickly put it down, and then said «she said no».
I said, «I thought you said that I had to speak with the manager, could you call them over?»
The manager Jamie came over, did not bother to introduce herself, and said «YOU ARE 13 POUNDS OVER, WE DON’T DO IT FOR MILITARY SO WE AREN’T GOING TO DO IT FOR YOU!»
I told Jamie that she had the opportunity to do something nice right now, and I would really appreciate her further consideration as I always fly Alaska and no other airline. Jamie said, «when you bought your ticket, you bought a fare that included 2 bags at a 50lbs a piece, it was fully disclosed when you booked the ticket, I’m leaving this conversation now as there is nothing else to discuss here.»
Thank you Jamie, I appreciate you opening up my eyes to how Alaska Air feels about its loyal customers as well as the military. You guys were once great. I am done with you based on Jamie. I will now close out my Alaska Credit Card, and avoid flying Alaska at all costs.

Alaska Airlines is one of my favorite domestic airlines, their fares are competitive, and one of the top on time arrivals alongside Hawaiian Airlines, specially during bad winter weather, Alaska Airlines keep flying out of SEA-​TAC unlike many of its competitors.
Their staff from reservations to Pilots are very professional, efficient, knowledgeable, courteous, and extremely helpful.
Don’t have a single negative thing to say about Alaska Airlines, well their is always room for improvement, first class its basically an oversized seat.
Happy travels!!!

Consistently, Alaska is the best of the legacy carriers. Only jet blue comes close. The mileage program is more than fair, planes are generally on time. Baggage has a 20 minute guarantee. Food is actually better than a lot of the airport restaurants as I think tom Douglas, a local chef, designed them. Alaska partnered with master park b and you can now check your bags at the parking lot in the am. So you can bypass all check ins and baggage drops… It’s not a national flagship carrier. So it doesn’t get the subsidies like Emirates or Singapore. The planes are all 737 or crj so either 3×3 or 2×2 seating. I fly about 100+ times a year and try to use Alaska where I can

Alaska Airline is at North Terminal, N gates.
There are several food vendors, Starbucks, 12 Club and Café kiosk. Also Hudson Newsstand (convenient store). Many seating area.
Boarding on time and friendly service. There is charging outlet every seat.

I flew many times on ASA between Seattle and LA from 2009 until 2013. Mostly positive to say as far as on time departures and arrivals.
I can’t really review on level of in-​flight service since I usually flew down to LA early in the morning right after working midnight shift at work. I would just be knocked out throughout the whole flight catching my sleep. Return trip is also the same. Since I have to work swing shift right after we land, I usually go right to sleep once I am seated and window and middle seat paxs are also seated.

Having flown on Southwest, Delta, American, Hawaiian, United, Gol, AirTran and Alaska I feel I have a pretty good understanding of what makes an airline worth a 5-​star rating. It starts with an easy to use website and phone app. From there, it goes to fantastic customer service agents at the airport. I have flown all over with Alaska, to dozens of travel destinations and flights ranging from 14 minutes in Alaska to 6 hours cross country. Their flight attendants are the best. Simply put. They aren’t funny like on Southwest and they don’t wear silly hats like on Gol. But they know the plane inside and out. They go out of their way to make your flight experience the best it can be. Their friendliness can calm even the most anxious passenger.
Flying out of Seatac is especially great because over half the flights leaving the airport are Alaska flights. They have their own security checkpoint and the signs at the parking garage direct to Alaska and then to all other airlines. Alaska is to Seatac in 2015 what United was here 40 years ago when my grandpa was a pilot. It’s just the best.
Loyal customers really prove that Alaska is a wonderful airline. They are branching out finally, starting flights to Costa Rica soon. They already do Canada and Mexico, Hawaii to NY. I’m just waiting for them to fly the Europe! That would be the best.

We always pick Alaska Airlines when we travel. Booking online is easy.
Discover is an accepted form of payment for tickets, luggage, food/​drink items and entertainment devices offered on the plane.
Baggage can also be paid for online. Each bag costs $ 25 as long as the weight is 50lbs. or less. Each person is allowed one carry-​one. Our luggage has always arrived safely with us at our destinations.
Departure and arrival times have always been timely.
Snacks and food options were offered twice each way, to and fro during our most recent NOLA trip.
Entertainment units can be rented for $ 10 to watch movies on to help pass flight time.

Up and away!
Great service began here from checking in and checking our bags. The agent was very friendly and personable. She did a great job explaining which security entrance to use leading us to the tram we had to ride.
The gate area wasn’t very busy but had plenty of seating. Once the boarding process began, they started off with military to board first. I was in complete agreement with this. It was a nice way to thank them for their service to our country.
Once on board, I was lucky enough to enjoy the first class seat. Even though I’m short and didn’t need it, the extra leg room gave my husband the comfort for the flight. There is a large armrest for the two seats to share with a pull out shelf big enough for a phone or sunglasses. Our flight attendant was more than gracious for the entirety of the flight. He was very accommodating and polite. The wedge salad served for lunch was good along with the chocolate chip cookie. I was surprised to not see video screens but I guess most people have their own tablets for movies or music.
I would absolutely ride Alaska again. The fares were reasonable with such great service. Thanks for the amazing flight!

In my eyes this Airline gets 5 stars. I continue to be impressed by the efficiency of your process! From checking in, to receiving my bags, Fantastic!
The reps at the counter were very friendly and always helpful… heck, even funny at times!
I must admit the most impressive thing so far has been how those self-​check in kiosks help reduce the wait time to have your luggage checked in. At SEA in particular, the line moved pretty swiftly (except not as fast due to some older folks that didn’t quite understand how the machine worked). Aside from that, you just grab your bags and ticket and just show your ID… and just like magic, your bags are gone ready to feed the plane.
I’m even more impressed at how fast the bags came out during our arrival a few days ago. Kudos to you guys!
The planes themselves are pretty clean for the most part, and your airfare is reasonable. These guys are slowly but surely putting AA and US Airways to shame. Your customer service and efficiency nail it!
Thank you for making my travel as hassle-​free as possible.