Sonic Collision Center

Sonic Collision Repair has been a blessing to say the least. We have had the misfortune of have 3 extensive repairs to our car. However, we had the good fortune of having Sonic referred to us by a family member that had used their services. The quality of their repair work is above A+ and flawless. Not only that, their customer service is absolutely superior. The kind of service they offer is very hard to find. Because of our misfortune, we are pleased we had the good fortune of having our car repaired at Sonic Collision. Great job, guys!!!

Auto body work has been minimal in my 50 years driving, but recently my SUV was repaired at Sonic Collision. Impeccable work following a warm reception, good communication during the four day service and easy accounting (no insurance claim in this case). What a team. Thank you!

I have a 2013 Mazda CX-​5, which received a minor crack in the rear bumper from getting a tad too close to a short post. I was new to the greater Seattle area and in search of a good, reasonably priced body shop. So, I turned to Unilocal,and read all of the great reviews for Sonic Collision Center. These reviews combined with their estimate being lower than another body shop steered me in the direction of this place!
Pros:
— Allyson, claims department coordinator, is very sweet, professional, and prompt to return email correspondence.
— Complimentary loaner vehicle, with the deposit applied to repair.
— Ease of credit card use over the phone (or when actual card is not present)
— Solid communication from staff in regards to body work progress
— Transferred the original chrome «step plate» from old bumper to new bumper at no extra charge! Step plates often need to be replaced (at $ 100.+), but not these guys!
— Car wash, exterior and interior
— Life time warranty
Cons:
— None!

Amazing! The staff staff at Sonic Collision are honest, caring, knowledgeable, and want the best for you and your vehicle! Their repairs are top notch! So lucky to have found such a wonderful place!

This place is the best. The facility is so clean and organized. Everyone seems efficient and has a great attitude. My work was minimal but Cameron was so nice and kind, very sensitive. I called four shops before his and not one human answered, nor did they return my call the ENTIRE DAY. My call to Sonic was answered immediately. The entire job was done in an hour and a half… including travel time! All I can say is: Thank you SO much!!!

I accidentally backed over a low stump I couldn’t see, which hooked up under my plastic molded bumper cover, and when I drove forward, it yanked my bumper cover off! There was no way around it, I had to get it replaced. I slapped a bunch of duct-​tape on and came to Sonic Collision Center at the recommendation of a friend.
I was more than pleasantly surprised. They did everything they needed to do, and because it took about 24 hours, they gave me a free loaner car so I could still get to work.
I had one small hiccup which was that it wasn’t really made clear to me that it would take 24 hours. They had said that it would take a day, but I didn’t understand that they meant over night. That kind of mix up could be called my fault too, since they didn’t say it would be ready «same day,» but I was just glad that they gave me the loaner car so I didn’t need to worry too much about it.
They accommodated my schedule nicely and the whole thing was no hassle at all. The new bumper matches beautifully, and makes the car look almost like new (now that it has no dents or scratches in it anymore!)
My only other nit-​pick is that the loaner car was a PT Cruiser, and I hate those cars. But again– it’s a whine on my part and doesn’t affect their great customer service and reasonable price for replacing my bumper.
Thanks Sonic!

BEST. BEST customer service ever. Alyson and Cameron were super nice and helpful. They even offer free loaner cars here.
I’m very glad I was able to find this place to get my car fixed. They did a great job on my car too!

I had been driving around with one of those «dimples» in the plastic bumper of my car — you know, the kind you get when you back into a pole in a dark parking lot on a rainy night — and finally decided to stop in to get an estimate of how much it would cost to fix it.
The folks at Sonic Collision were great! They took my car to the work area, heated the bumper, popped out the dimple, and had me on my way in 20 minutes. And they even had WiFi in their waiting area so I could work while I was waiting.
I was very impressed! They took care of me quickly and professionally, and did the work I’d asked them to do. They were better than «low pressure»; I’d say they were «no pressure.» They COULD have tried to up-​sell me into replacing the whole bumper so it would be perfect, but they didn’t. While there is a little imperfection where a big, ol’ dent USED TO be, it’s fine. More than fine, really.
The price was right, too. When I asked how much I owed them, the young lady behind the counter said, «Nothing; just a smile.» I am still smiling an hour later, as I write this!
If I ever need to have more serious body work done, Sonic Collision will definitely be my first stop.

Alison was great to work with and Cameron was clear about the procedures to get the work done. Very efficient, I had multiple places on my vehicle that needed body work and they ordered all the parts before I dropped it off. I was given a clean loaner car. The front staff was exceptionally friendly. Thanks Alison!

If a deer ever decides to jump in front of your quickly moving vehicle, head to Sonic Collision! I was so impressed by the customer service from the first time I walked through the door. I was treated with courtesy and professionalism by everyone there. The estimate and insurance claim process was a breeze and the guys at Sonic made sure I was fully informed of all the details and made sure I was going to get the quality of work I expected, even prior to starting repairs on the car.
Once the repairs were started, Allison and Corey kept me up to date on anything I needed to know, even going so far as to give me a daily update on their progress and estimated completion time. Speaking of time… they were true to the schedule they gave me, no excuses or delays!
I am so thrilled with the service I received that the excellent job they did on the repairs was no surprise. We were very pleased with the result of their work and would highly recommend their shop.

These guys are truely the BEST! We have had them do work on our different cars at least 10 times. Each time they have been super nice, super cheap and done super great work! They have worked with our insurance and if the claim was to small, gave us a great deal for paying out of pocket! Customers for life!

Always great and honest service! I’ve been going to Cameron for years now. He’s always taken good care of me and my car. I had 2 really bad accidents back in 2001 and 2004. First accident I got hit on my left front side and both airbags deployed. 2^nd accident I was t-​boned on my right passenger side. Both times my car looked better before the accidents. I recently had my car get backed into in the front right bumper and once again Cameron and his crew did an awesome job, he even made my right back bumper look better without charging me for it (I had a huge dent and it was starting to rust). Cameron runs a great business and is very loyal and honest and his staff are very nice and informative. I recommend anyone that needs an estimate and or their car fixed to go here.

Disclaimer — I have not yet had work done at Sonic.
I stopped in here on a Saturday morning. Daughter had a minor fender bender, in my pretty 2011 CRV. I asked for an estimate. Gentleman looked it over, took some pictures, and then told me I could probably repair it myself, and showed me how.
Went home, took off the bumper, found a lot more damage than we expected, drove it back to the shop, expecting to set up an appointment for them to repair it (once the damage was seen), but again, he explained how I could fix it. Which I did and it looks fine.
I probably got about 30 total minutes of his time and invaluable advice. I offered to pay, but was turned down.
Now, I don’t write this review because you should expect to get free advice, but to demonstrate what great customer service they provide. Stars aligned for me (his time, his busyness, the «lightness» of my car damage) and you probably couldn’t expect the same
BUT
you can expect excellent customer service here.

I have used Sonic for the last 15 years. It has mostly been minor repairs, but this time the damage was pretty extensive. Their work as always, was excellent. Their customer service and communications thru out the process was awesome. They will always have my business, I just hope not too often.