National Car Rental

Emerald Club is great. Get off the shuttle, pick a car and basically drive away. Service at Seatac airport is always great. Cars are clean and in excellent condition.

someone at the SeaTac site changed my reservation from 3 days to 2 dayswithout my knowledge or consent. I got a nasty surprise when I turned in the car in terms of extra charges. The National people who process returns told me to see their Customer Service agent and pointed to a booth. It was empty. They were completely indifferent. I found someone at the booth where you pick up your vehicle. It took a half-​hour (while I’m waiting to catch a plane and this is one of the airports with notorious TSA lines) to fix the error and nobody could identify who had f — ed it up. (I call bull — -). Historically, my experience with National has been superb, but the crew at this location needs their asses kicked.

I got to pick out my own car and the checkout process was very fast. The employees are very courteous.

Join the Emerald Club and car rental is as good as it gets. You pick any car on the Emerald Aisle and show your driver’s license and credit card as you drive out (no standing in line, no filling out paperwork, etc). It’s that quick and easy. Return is just as good.

good deal as an emerald club member.
The manager is also very helpful finding is the right car.

always treat me like a professional

Just rented a Pick-​Up Truck at SEA. Everything went as planned, until I looked at my receipt. The amount charged was greater than the amount on my confirmation. I called customer service and they corrected the issue and credited my card for the difference.
Everyone’s entitled to make mistakes. It’s the effort and results to rectify the situation that makes the all the difference. Experienced great customer service…

For National, I think this location is decent. National in general is the greatest with how fast you can pick up and drop. But the selection of cars is very average here for an Executive Status Member.

Emerald isle makes it so easy to find a car and go. The national people are very helpful with any questions you have or information you need
Thank you

I visit Seattle often with colleagues and National is my company’s preferred car rental source. I was very pleased this last visit with the car selections. I have executive status and was able to get a new SUV for my almost two week stay. In the dark garage, at first glance the car looked great. I walked around the outside, it looked mostly clean with a little dirt on the wheels but no physical damage. I had a great, as always experience, with the attendant when checking out. Once I was about 30 min away from the airport I happened to look down and see all of the disgustingness of the vehicle. The leather around gear shifter was full of crumbs, hair and dirt. I pulled back a storage compartment and found used toothpicks and bottle caps. The dark leather seats had crumbs and dirt in the corners.
In all of the times I have rented a car from National or ridden with a colleague that has rented from National, I have never experienced this. I take blame for not thoroughly checking the car for cleanliness before I left the dark parking garage. I was in a rush, with that being said I could not go back to the facility to get a different car. I assure you I will never leave without turning the flashlight on my phone and checking the car for cleanliness. I should never have to clean my rental car with disinfecting wipes again.
I am giving 3 stars because MOST of the time I have had a good experience. We get a great company rate so I will continue to use the company, I will just do so with extra caution in the future.

Convenient access to Emerald Aisle Executive cars. My vehicle was very clean, and there were no issues with the process of picking up or returning the vehicle. My criticism is that at my arrival on 4÷5÷16, mid-​afternoon, the only vehicles available included mini-​vans or full sized trucks. I expressed concern over the lack of smaller cars, but was not offered any alternative. In many locations, that would not have been an issue, but for navigating I-​5 Seattle Traffic, and dealing with frugal parking availability at many venues, the oversized vehicle was not desirable. In hindsight, I should have insisted on something smaller, but I wish the emerald aisle attendant would have been more sensitive to my request.

Great selection of cars when being in the Emerald club. This literally is, drive and go… I will definitely be using them when traveling to Redmond, WA. For business to any other countries or cities I’ll be visiting.

I recently visited Seattle for work. Just stayed overnight but was excited to see it as my husband and I might be stationed there next.
As usual on my trips for work, I booked with National. Usually it is the same old same old. Walk up the car and get the keys and check out with little interaction with the person in the little box typing away on the computer, but this time was different.
I am sad to say I don’t remember her name, but she was awesome! Very knowledgeable of the area and had great suggestions on where to go and what to see for the short time I was there. I asked her what she thought of the area as she had moved there fairly recently and was glad to get an honest opinion.
I always book with National but actually look forward to going back to the one in the Seattle airport.

My car was clean, but it only had a half a tank when I picked it up. I expected it to be full like all my rentals previously. Also it had no power I would not suggest a Ford Fiesta to anyone.

Emerald Club was great as usual. Travelling 1,300 miles on this vacation trip down the Pacific Coast and was looking for something that would get good gas mileage. Found a Toyota Rav4 AWD on the lot with only a few hundred miles on it. Was perfect for the trip. With the weekly rate, price was better than competitors. Dropped in Sacramento, CA with no issues.

This was our first trip to Seattle, so I was not very familiar with the area other than what you can see from a map or Google Earth. When we walked up to the Emerald Club Aisle, we were greeted by a customer service representative from National. I did not get her name, but she was very attentive to my needs as a first time driver in the Seattle area, and she made sure I had a map for basic directions, and she made sure I was able to choose the type of car I needed on this trip. I wanted an SUV in case of inclement weather, and was able to choose from many options in the aisle.
The car (GMC Terrain) performed flawlessly on my 70 mile round trip drives to/​from work on Monday/​Tuesday/​Wednesday, returning the car on Thursday as our trip came to an end. Dropping off the car was just as easy, even with a half tank of gas. All in all, National Car Rental helped to make our trip very safe and comfortable for us. Thank you again for your great customer service!

I visited Seattle for the first time and decided to rent a car. The shuttle was easy to find and the bus was already waiting for me both to and from the rental place.
I needed the Emerald Club aisle. A helpful woman was actually there to point me to not only the aisles that I could choose from, but also asked how large a car I had in mind to rent.
The rental process was easy. I basically drove up to the gate, presented my driver’s licence, and drove away to my hotel.
Returning my car was equally as easy. The woman was kind to note that I had forgotten my phone mount on the windshield, said that I was good, and I was off to the check-​in counter. The speed of returning my car was greatly appreciated, as I was running later than anticipated to catch my flight.
I would definitely come back to Seattle and rent a car with National. I had a great experience.

I travel quite a bit and truly appreciate the convenience of service offered by National Car Rental. My preferred vehicle is the Ford Edge with the features of hands-​free, rear camera and great ride. There is always plenty of them available to choose from. On one visit when I did not see the vehicle, the attendant called to see if one was ready and brought it right to me. It made me feel like a VIP. Thanks National.

Easy to pick up and go then drop off and be on your way

I really have no complaints about National Car Rental. I’ve rented from many different car companies, since my work takes me all over US and Canada… but this is by far my favorite choice.
Rental this time — Nissan Rogue
— comfortable seats, back up camera, seating for 5, lots of trunk space, smooth ride and turn, fairly good on gas
SeaTac Rental location
— counter by pass (for executive and executive elite)
— head right to the garage and pick your vehicle, usually have a nice selection down there
— tolls are done with plate recognition and billed to your card later