Hertz Rent A Car

Terrible location. The customer service is the worst. Staff is rude and slow. They don’t return phone calls. I would go to any location before this one, but unfortunately for an insurance claim this is the only hertz available.

Booked the car through
, the rate was very friendly, the checkin lasted just 4 – 5 minutes and the people were very friendly. The only drawback, the extra cost of the insurance, that wasn’t written somewhere in the site. But in general, I stayed very satisfied…

*****NO CUSTOMER SERVICE**We called ahead and they put us on hold and forgot about us!!! The WORST car rental experience I have ever had… We had taken our friend there who had a reservation and they didn’t have the car!!! Never again… They don’t deserve a star.

Just wanted to say that I had a great experience doing business with this team today (I dropped off car at transmission shop and needed a car ASAP). I can’t remember the young lady’s name who helped me but she was outstanding! Her attention to detail and awesome customer service was very good. She took care of me and I drove off with a car within 10 minutes. This was even after she signed me up, cleaned/​washed car, walked the condition of the car with me and gave me a handshake and a smile.
I would definitely recommend this place to anyone who wants great car quality, good prices and awesome customer service!

Can’t see why I would give less than a perfect rating.
Quality service, good customer service. Got us in a rental car in less than 10 minutes and even let us use a GPS for free.

Horrible experience at this location! Stay away. I was satisfied getting a car but given one that doesn’t suit me. I was told I would be called when something more roomier comes in and never got contacted. I placed calls to Hertz multiple times with no answers and to extend contract a few more days no record. The day I turn the car in corporate office sends me a letter like I stole the car in a threatening manner. I wish I can upload this document on here. Stay away and go to Enterprise or Avis.

Ok

Alright, when I’m in town I am usually forced to go with Enterprise, which, despite killing brain cells when dealing with their staff, usually saves me money. I planned to do the same today, and it was about $ 275 for a week. I checked the Hertz at the airport, and it was $ 400+…no thanks. Anyway, just in a last ditch effort, I decided to give these guys a call. I talked to Brad, and he was… wait for it… VERY HELPFUL!!!
So, I ended up getting a better rate than Enterprise, better service, and I get points that at some point I will actually use. Once I got there, getting the car was basically as seamless as the airport, minus the Gold Service.
If you’re in the area and a Hertz customer, this place is worth a call.

450.00 for a week rental !
girl on phone could care less about renting you a car.
250.00 from budget rental

Had rented a Malibu from a Hertz location in San Jose for a vacation. The day after we started our trip, the change oil light came on and the satellite radio never worked. To top it off the car was filthy inside and we had paid a premium surcharge to get this car.
We called the Seaside location and they said they would help us if a full size model came in during the day. At 5pm they called and said they had a Camry available, and we said we would come by. Due to heavy traffic it took us a little over an hour to get there and they regularly close at 6pm. They stayed open and had us transitioned into the new car in minutes. Everyone who works at this location was friendly, courteous and extremely professional.
Thank you for aiding us in obtaining good solid transportation for the rest of our vacation.
Sincerely,
David C.

Horrendous! Three different experiences of filthy vehicles at time of rental not to mention most of the time the car not being ready despite my reservation. Finally called corporate to complain about bad experience only to be told to call back on Monday. Take your business elsewhere is my advice.

My car was hit and I needed a rental and Hertz is what the other person’s insurance would pay for. I was picked up at the body shop by a nice guy who helped me with the stuff I was taking from my car and drove me over. There were other people in line, so I had to wait a few minutes to be helped, but that’s understandable. When I got up to the desk to get service, we started and the person helping me had to swap with the person helping another customer because she didn’t know how to process the other person’s order. Also, understandable. Finally, I’m the only person at the counter waiting to be helped and another person walks in. She immediately starts talking to my counter person, who engages with her. Now, I’ve worked customer service and when I’m helping someone, I help that person. I would have appreciated it if the Hertz employee had asked the other customer to wait until I had been helped before dealing with her. That didn’t happen in this case though.
For my processing, I was quizzed about all kinds of information despite having handed the employee everything she asked for on the sheet from the body shop, which was an ineffective use of time. Then she tells me the car I was going to get. I don’t know much about cars and simply agreed. She said it was being cleaned and would be done soon. My back was killing me so I didn’t sit down. After 45 minutes of waiting, a couple walked in and asked to rent a car. The same Hertz employee who helped me simply asked for a credit card and then told them about the gas payment. She then offered them the make/​model car that I have as their rental. This somewhat flabbergasted me since she knew that was the car I regularly drive, but didn’t offer it to me. Oh well, I thought, they’ll be waiting for awhile. No, I was wrong again. They paid and walked straight out and hopped in the car and left. I was absolutely fuming. I proceeded to inform a different employee that I found their treatment of me unacceptable since I had been waiting this whole time when they obviously had other clean cars they could have given me. I was told it wasn’t their fault the car they assigned was so dirty and they wanted to get it to rental level.
The car finally came around, and I had the foresight to ask if the gas penalty was for me as well since it hadn’t been mentioned. I was told it was. Angrily, I shut the door and drove off. At this point, it’s my own fault, but I quickly discovered that even with the seat all the way forward, I couldn’t reach the gas pedal. Needless to say, I didn’t do much driving.
Returning the car was thankfully less painful. Aside from having the most ineffective staff at checking cars in and processing people out, I completed this process in about 20 minutes. I was returned to the body shop.
Long story short: Go to any other car rental agency.

My first impression of Hertz was great — great service up front and good selection of cars. I was renting a car for several days while my car was being serviced at a nearby dealer and that dealer was covering the rental (minus gas). Hertz picked me up from the dealership and it was a good rental.
When I finally picked my car up from the dealer, it was a couple days after the original estimate — but was right when the car was ready. They said I could just leave the rental car there, so I did. That was my first mistake — I didn’t fill the tank back up because I didn’t realize I could just leave it at the dealership. Hertz charged me $ 9/​gallon to fill it up. Grumble, but it was kinda my fault. Anyway, when I got the bill, I saw Hertz charged me the 2 extra days instead of charging it the dealer. I’ve been calling them 1 – 2 times per week for the last 6 weeks trying to get them to bill the 2 days to the dealer. Even a representative from the dealership got on a conference call and told them clearly to charge it to the dealership after Hertz stalled the first couple times. Hertz people told me probably 4 – 5 times they’d call be back about things, but not once have they called back. It’s now close to 7 weeks past my first request to re-​bill and nothing has changed. When I call they keep saying they’re going to re-​bill it and that they’re just waiting for it to go through, but that excuse only works for a week or two, not 4 – 5. This is unacceptable in my book.

Thank you Julio for going above and beyond.
I received a rental for a week from Hertz being a AAA claimant. Four days into the rental, Julio left a message notifying me that there was a problem with the insurance (AAA) not covering the rental. I went to the office to speak with Julio about the rental that afternoon. He went out of his way and called AAA to get the paperwork straight. After he got off the phone, he told me that «it’s all taken care of don’t worry about a thing, AAA messed up.» He also thanked me for following up on the situation instead of ignoring it. Other than that, it was all good.
Right on!

I got into a car accident recently and had to take my car into the shop. Hertz picked me up early one morning at the body shop where my car was being fixed.
The staff was super friendly and explained to me each of my fuel and insurance options so that I would not be putting more money out of pocket than was necessary.
When my car was done I simply drove to Hertz and they took me to the body shop! It made it easy and convenient and saved me from having to ask a friend to drop me off.

I have used this Hertz rental location for daily and one way rentals. They have always been professional, courteous and timely. Their one day rate arrangements with local auto service places are really reasonable.

Just dealt with these guys recently. They accommodated me with a vehicle for a taller person. Very painless getting the vehicle (thanks also to AAA). When I returned the vehicle, I was dealt with in a prompt fashion and though I had to wait, I was showered with thanks for my patience. The lady who helped me was amazing and extremely customer service oriented and made check out more painless than before. The reason for 4 stars is named Jason. He wouldn’t drop it when I didn’t want to purchase any extra bells and whistles and their premium insurance packages. I kept trying to tell him it was a waste of money since I was already insured through AAA, but he wouldn’t drop it. He was a pushy salesman in the worst kind of way. No means no. If you can avoid him, I would highly recommend using these guys.