CVS Minute Clinic

I arrived here before 9:00 am 1^st in line. At 9:30 we (whole group in line now) were told someone might be here by 10:00. True enough a Nurse practitioner arrived at 10:00. She was delightful and managed to answer questions and deal with multiple issues at the same time with amazing efficiency and courtesy. I would have given five stars but for the wait, which as it turns out probably could not have been avoided.

Way too expensive. They charge double for TB tests: Once for the needle, once for the read. I’ve had TB tests for $ 30 max but they had me pay $ 28 twice.

I’ve been here 3 times and paid every time by credit card and insurance. I had a dispute regarding a $ 20 bill they sent. It took me over 20 minutes to get through to someone and she assured me she would send my dispute to a supervisor. That was last Thursday. …today I received a bill from a collection agency.
I’m paying the bill even though I already paid it, my time is worth more than $ 20…but I would be wary of this facility.
LONG WAIT ON THE PHONE WITH BILLING. THEY DONT FOLLOWUP WITH THEIR PROMISES.

This is the worst establishment ever created. You can’t call the minute clinic directly, you can only call their hotline with someone you can barely hear picking up the phone.
I spoke to the hotline lady and she tells me that there is no wait at a minute clinic 15 minutes from my house. It is 5:57PM right now and she tells me the minute clinic closes in 33 minutes. I ask her to contact that location and let them know that I am coming, but she says she’s unable to do that.
Upon rushing to the CVS, I hurriedly try to sign myself in on the kiosk. I finish at 5:17PM and out come the nurses with all of their belongings. Me and another woman with a sick daughter plead for them to see us, but they tell us they can’t because they have closed their registers, the computers are shut down, and they don’t get paid overtime. Wow. America has surely fallen to the pits. They should advertise that they close at 6PM to avoid these types of issues.
What a huge waste of time with people who are incompetent. Don’t go, stay away, and spend your money elsewhere.

My insurance company included an insert in its most recent mailing which included info on the minute clinic. In theory, it sounds fabulous. Rather than set up an appointment with your doctor, which can take weeks, you can stop in to see a nurse for non-​urgent treatment. Think skin rashes, ear aches, flu diagnosis, and minor burn treatment. This clinic is NOT intended to replace primary care but rather supplement it by tending to patients’ basic needs and by having walk-​in hours 7 days a week.
This was my experience today: I went in to get an ear irrigation. It’s a minor procedure that involves water and a syringe. I figured why go to my doctor when I can simply go there and have it taken care of as part of my errand run? I proceeded to sign in electronically and answer a series of questions. Then I was placed in a queue. When I saw «100» next to my name, I knew I wasn’t being given a grade. 100 minutes? Maybe they should call it the «Minutes Clinic.» Rather than wait, I chose to have the clinic courtesy text me. I drove back home (10 minutes) and started working on something. When the text came in, I had to stop what I was doing (cooking), jump in my car, and make the 10 minute trek back to CVS. When I arrived, I explained to the nurse, Lee Ann, my situation. She was very helpful but said I’d already been removed from the system and would have to sign in again. In the end I only waited only 5 minutes or so. Terry took further information while Lee Ann took my vitals. When all was said and done, I had one ear irrigated but did not leave there feeling like the problem had been 100% resolved. I can hear fine and could hear fine before going in, but sometimes it’s a matter of degree. Unfortunately, my ear is not my knee or my elbow so I have no way of knowing if the treatment was successful.
I think this clinic idea certainly has potential but they NEED to improve the system in terms of wait times. I was told 100 minutes when in reality it would have been more like 30. Still, that’s a bit of a wait, too, much longer than I wait to see my primary physician. I’m not sure the clinic will save anyone too much time, but it could be useful if you have basic symptoms that need same-​day attention. Would I go back to get my ear irrigated? Probably not but it’s good to know it’s there just in case.