X-Pools

When we started off with this company it was great service and fast! But the past year and a half, every time we have had a repair or a clean of filter, two days later the pool is acting up. So we have to pay again to have them come out and fix it. I’m ok doing that a few times, I give people the benefit of the doubt, but after a while I’m over it! Last time I called and explain this is not ok I was told I should find myself a new pool company to care for my pool. I guess they have more customers than they need ?!
We have found a new company and the pool is now actually working after it’s been cleaned. It’s a shame, we used X Pools for over 5 years, but I guess expecting things to work after repair is something that we shouldn’t expect and we got dumped as customers, ha!

We hired XPools to take care of our pool for a few months when we first bought our home. They took great care of us. We figured we would take over the responsibility once we were settled. XPools and Mike (our pool guy) did such a great job that 5 years later… We are still customers. The only complaint we have is that Mike was promoted in the company and no longer does our pool :) New guy has been great too though.

Michael Dennis and his team have always been extremely helpful and professionl when I have pool problems I can’t solve myself. I can always count on X-​Pools to go the extra mile to get things done!

** UPDATE 06−05−08 ***
I get detailed bills emailed in PDF that lets me archive what work was done when… It goes into my gmail so its one component of my house set on cruise control
** Update 1−31−07**
Still sparkles. I wanted to come back to a bad pool so I could Unilocal poke them in the eye… no such luck. Pool was crystal clean
** Update 11−25−07**
still very clean and very professional
I have had turnover but management stays on top of it
** Update **
xPools is everything that AZ should be
a) professional. Not just flakey
b) tech savvy. We’re not talking complete CRM adoption but how about a working website and email
c) phone-​a-​riffic. People like to talk to people that answer the phone.
d) prosperous.
Maybe in the future, someone like Michael or Roger would Blockbuster-​ize the pool service industry.
Maybe in the FAR future, when the chlorine level drops cuz my dog went for a swim, my pool filter would fire off an SMS (that’s a text message for you people over 30) to me and the pool guy to add chemical.
But in the present, X-​Pools does a great job.
*** Update OVER ***
So I just fired my pool guy. Ken (Mr Green Pool) at 623 640 1900, abandoned my pool. He operated under the legal name «Kleanwise». He was as good at pool management as he was at spelling.
Then I called Coral Pool for a month with no returns of calls at 480−831−7932. Kim, Ava, and David run a shoddy operation
Then I called about a dozen pool companies during my work day. Finally, I get a google paid listing,
«Scottsdale Pool Service

Superior Pool Maintenance Service 1 Month Free.
Call: (480) 945 2486
Wallahh! Ihave a huge clean pool.
Roger Meyer at, 480−945−2486, was professional courteous and prompt. They should charge more for the extra services they provide.
Kudos to you for using ad-​words to land me as a customer and for adopting email/​sms to communicate with me on pool related issues.