Terri’s Consign & Design Furnishings

I placed an item for sale at Terri’s in Scottsdale. It sold right away. Their policy is to send you a check at the end of the month it sold. It has been two months and still no payment. I have gotten such a run-​around. First it was sent to a wrong address with no apartment number. My name was even put in their computer wrong. So we corrected the address and I was told I had to wait for the check to return to them. After a month, I asked if they received the check back yet and they didn’t. So I asked if they would put a stop payment on it and reissue me another check. The clerk told me I might have to pay the stop payment fee for them to do it. I did not put my name and address in their computer wrong. I filled out a card with my name and address correctly on it so I said, «It wasn’t me who made this mistake and filled out my own name and address wrong.» After another two weeks, they agreed to send me another check. Now it is two months and no still check. When I call the Scottsdale store, they refer me to the consignment number, even if they answer the phone. You rarely get anyone to answer the phone and they do not return calls. So today I asked for the bookkeepers number and it just rings with no message. I have tried all three numbers several times each day and no one will answer or help me. I feel they stole my property. I have also sent an email have received no answer. They have very bad customer service. Don’t expect to get your money, they are thieves!
Scottsdale store (480) 998‑2828, Consignment (480) 696‑1121, Bookkeeper (480) 289‑4122. I see several other reviews where customers were ripped off!!! This is amazing!
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I spent almost an hour with a sales person choosing between a «custom made in america» dining room table and China cabinet and another manufactured brand. The table was very nice although a bit un-​sturdy, which I was told was due to the bolts not be tightened so they could put the leaflet in. It was dark in the room so I was not able to check every inch of the table, and the salesperson said they do a thorough check for damage. I ordered the «custom» table and had it delivered. When it arrived the movers pointed out the broken glass, non working lights, and broken chairs. Also the bolts to the table that tightened them were stripped, and the table still wobbled. After turning the chair over the custom made furniture had one tag on one chair that clearly showed it was Ashley furniture. They sold used Ahsley furniture as custom and priced it higher than a new set.
I’m working through the refund process now but as I said to the salesperson Cheryl I was lied to, delivered broken furniture, and misled the entire sales process. I will give them the benefit of the doubt when they said the system said it was made in America custom furniture, and update my review should we straighten this out and they correct the situation.

The website is really great; good photos, easy to shop online at all the store locations, and great items on consignment. I had what is probably an isolated incident on the phone with a store representative. I was looking at an executive desk on Craigslist, and the owner was moving so sent it to Terri’s. The desk had just arrived to them and I called to ask the price and to set up delivery. The price was $ 100 more than on Craigslist, and hey, I understand there’s a third party involved now, so I wouldn’t mind spending more. However, the sales associate proceeded to tell me «I really screwed up not buying it before it came to the store.» I work in CS, and you just don’t tell a potential buyer they «screwed up.» BTW, I’d just seen the Craigslist post the night before, it’s not like I let any moss grow… Anyway, I will still be a customer, but I must post when a sales associate is rude.

Great selection and loads of new items on the floor every week.

Why you give someone (a business owner) one star. I wouldn’t. But if you operate your business (as a culture) in a way that alienates the customer or your employees (again a culture or by product of ownership or management) treat the customers like they are not valued. You deserve a bad review. My personal experience «I walked into the store and was greeted with abrasive resistance, I came looking for. Specific piece of furniture that an aquaintence dropped off and it was like trying to do business with the CIA. Never got a price or an answer. Told to come back tomorrow and we all know. «TOMORROW NEVER COMES»

This lady ripped me off of a one-​year-​old $ 3,200 couch I purchased from Ludlows which sat unused in our spare living room.
She sent out her truck with and picked up the couch, promised to pay me $ 700.00, and sold the coach within a week. After several inquiries, she finally promised she would pay me «soon».
Instead of paying me, she filed bankruptcy, kept mine and many other people’s money and then reopened the store with her «girlfriend» using a different corporate Fed Tax ID number. Why the Attorney General has not put her in jail is beyond me because there are numerous registered complaints against her.

I found the manager, Cheryl to be very rude. She was very condescending. I have been in there a few times and heard her talking to other customers with the same attitude. A lot of the furniture is damaged if you look close. I noticed a lot of furniture tucked away so that it will go unsold. Read your contract consignors, after 90 days you have five days to pick up your furniture. If you fail to do this it becomes property of Terri’s. I was told by an employee that they take that furniture and clean it up and resell it and keep all the profit. I have also seen Terri still there and interacting with employees. My understanding that was against the law due to her bankruptcy. Just not sure anyone should spend there money there.

Crooks. Received damaged items and after calling every other day for a month – only to be told it was going through corporate – I was given a refund amount I agreed to. A week later when no credit appeared on my card, I was told it would be credited by the end of the day – for $ 25 less than had been agreed to. Why? Because WE had delayed the refund «too long.»!!! I’ve shopped with Terri’s since there original store opened in Mesa, but now they’re scam artists. Don’t be victimized – stick with My SIster’s Closet or My Sister’s attic. If you look up customer reviews for this company, you’ll find page after page of fraud accusations.

Walked in and out with a great chair for my office for $ 65. Kinda have to dig but never know what you might see.
If someones items didn’t sell after two mark downs then they probably should reconsider what they bought to begin with.

I agree 100% with all the others who warn others to stay away from this place. Terri should be charged with fraud. We’re also one of those who got ripped off although our’s was only $ 550. But the listing that I saw showed that there were several hundreds of customers that will not receive a dime or their furniture back. I can’t understand how she gets away with this and continues to be featured by name and image by the new owners. If this new group really did buy out her debt why aren’t we all being compensated? Terri is a despicable business person who tries to use emotions to tug at the heartstings of others so she can walk away from her bad behavior and continue to make money as though nothing happened. She should be ashamed of herself and so should any business group who associates themselves with her…

Same issue. Took literally thousands upon thousands of pristine designer furniture and now they own it outright without advising us that our contract was over. They sent an independent delivery company to pick up your items which apparently has a note in the contract that when the contract ends you have 7 days to pick it up or they own it. They never told us that they don’t tell you when your contract is running out.
When we called, they simply said, «oh I am so sorry, but your contract is expired and we own your furniture now». SCAM

This place has such an amazing selection! This was the 5^th and last place I looked for the furniture I needed to finish my place, and I had a hard time picking things out there was so much! They have high end pieces and some other less-​expensive items. I picked matching end tables and a coffee table, and it was all around $ 100 total — for everything. They gave me 10% off too! I would HIGHLY recommend this fabulous furniture-​candy store.

I bought two side cabinets and a mirror here and found the service and selection to be good. I am sad to see the other reviews on here after my purchase saying that they do not pay consignees, I hope that is not the case.

DO NOT TRUST THIS COMPANY! I paid them to come get my furniture — they sold my furniture — THEY NEVER PAID ME!!! They filed bankruptcy so they did not have to pay all of the people they stole from. I can’t believe they are still in business!!!
REPORTED TO ATTY GENERAL. BBB\, ETC. NUMEROUS STALLS AND PROMISES AND LIES. DO NOT BUY OR SELL THRU THIS ORGANIZATION. SEE BBB OF PHX PROBABLY 100+ COMPLAINTS

I’ve been reading the negative reviews about Terri’s but my experience was quite different. She always had a great selection, in perfect condition. She took care of her customers. Terri had always been a very positive force in the furniture business. She started from the ground up and came with great ideas. Her life changed after the many months of searching for her mother who was found to be murdered. Like many of us in that situation, she probably had great difficulty wrapping her mind around it. She may have lost sight of work. When ever she is able, I am certain she will turn it around. For those of you who say she is ripping you off or comparing her to berni madoff, shame on you. She is just someone who had unfortunate events that sadly have affected her ability to pay her clients. Be disappointed in your money loss, but thank goodness it was not your loved one.

Ok been to all 3 know I think this one is my favorite. I buy more at this store than any. Wow, what I variety. Great Value

Warning: If you are a consignor, you likely will not be paid. So invest your energy in having a sale of your own.
I brought numerous things that were much too nice to give to Goodwill. I thought I would save my energy and time by consigning them through Terri’s. To date, I have been paid $ 11.00. And in September 2009, Terri sent a «woe-​is-​me» note to her consignors that, though she is not taking a salary and is taking all necessary steps, her consignors would likely not be paid for «a few months.»
Like I said, I still have yet to be paid. Also important to note in that same note dated September 2009: «Since we are vacating our offices, we will not have a call center…» Smacks of Bernie Madoff somehow.