Southwest Property Management

THE ABSOLUTE WORST.
My unit was not ready or cleaned the day I signed my lease — I had to hold off on moving plans because they missed the move-​in date on their end.
After speaking with other condo owners within the complex, I was made aware that my unit had been shut down prior for mold issues which they did NOT disclose prior to my moving in and other tenants renting from SWPM within my complex were experiencing the same issues.
They hire cheap and unprofessional vendors to complete menial maintenance fixes. I was stood up THREE times by their plumber with no contact to notify. I had a ceiling leak from the unit above in my guest bath — it took a total of a TWO MONTHS to fix — when I had a newer vendor come in to fix what the plumber couldn’t finish, he stated that the issue was ongoing longer than I had occupied the space, and it seemed as though the problem was covered up and painted over multiple times instead of being fixed in the first place.
I had been searching for a home to purchase and had not found anything before my lease ended. I decided to go month-​to-​month. The first month after my lease ended, I had an individual from SWPM show up at my door with an request to vacate (the owner had apparently decided to sell) and I had a month to do so. Upon further investigation, this person was supposed to have hand-​delivered the note five days prior to allow a full month for me to move. She didn’t deliver on the date shown on the document, hand amended it and delivered it five days later leaving me less than a month (legally required) to vacate.
Two weeks after my vacate request (two weeks before my move-​out deadline), sewage began backing up through my bathtub and shower drains, making the property completely unlivable. I called and asked for my rent to be prorated, since this situation prompted me to move out two weeks early due to the stench and the waste stuck in my tubs. They argued with me saying that they had two days to fix the issue, however; I wasn’t about to leave my clothing and belongings in a sewage infested condo — and was not going to move out and in for one more week before moving out when my month-​to-​month lease officially ended. Instead of empathizing and working with my situation, they refused to own up to the fact that they put me in an extremely compromising position and argued with me for twenty minutes on the phone. When I asked to speak to a manager, I was told she wasn’t in the office and I would have to leave her a message. When I asked to be transferred to her voicemail, they told me that they weren’t able to do that and I would have to call back. I called two minutes later and asked for the manager’s voicemail and the receptionist told me that she was in the office and available to speak and asked to put me on hold. Two minutes later, the receptionist got back on the phone and told me that she couldn’t take my phone call and that she would patch me through to her voicemail — proving that my account manager lied to me prior stating her manager wasn’t in the office.
It has now been nine months since I have moved from the complex — I just received an email from their administrative staff with accompanying note threatening legal action for an HOA notice that I had left toilets on the patio — even though my lease had ended and I had since moved out almost a year ago.
I have never dealt with a more unorganized, unprofessional, and rude organization in my life.
The only thing that Southwest Property Management «manages» is to shave years off their tenants lives from the stress they cause.

DO NOT RENT FROM SOUTHWEST PM. They are incredibly rude and unprofessional. You’re pretty much on your own as far paying for things to be fixed. They even charge you to manage your account even if your rent is automatically deducted. I wish Mark-​Taylor properties had options with fenced yards– that’s where I would be renting. If you would like specific details of my experience dealing with SWPM feel free to email me at
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I rented from this company while living at mckinley court apartments and Bev the manager was nothing short of helpful and considerate. Any time I had any issues she was quick with help. Before she took over the property was not looked after very well and after she took over she immediately started making improvements, fixing lights, picking up trash, etc. I loved living at McKinley court the location is great and the manager is very helpful. Would definitely rent from southwest again, especially if Bev ran the property.