Sephora

The most amazingly friendly and caring service! Helped us find a fragrance and also offered to call customer service about a lost package from a few weeks ago. Wonderful place!

I was in Arizona last weekend and had to go into Sephora for a quick visit. They had the VIB sale going and it was packed to the max. This was my first time visiting AZ and I must say… I had the best experience! One girl made my trip very pleasurable, her name was Kelsey. She was the sweetest and most outgoing sales associate I’ve ever had. She color matched me for foundation and that wasn’t her department, she answered all my questions and went above and beyond. I wish I had some Kelsey’s in San Jose, CA I’d visit Sephora more often. I usually shop online. Thank you Kelsey for exceeding my expectations for Sephora — in any location.

Your experience in this Sephora can be a hit or a miss, I’ve had great and not so great service here. Sometimes it’s a zoo, it’s a busy store, but a beautiful one at that. It will definitely be your one-​stop-​shop. When it comes to cleanliness, products in stock, selection and layout it blows most other sephoras and ultas away. While I think customer friendliness can be improved on (welcoming guests in/​assistance and overall attitude), I’ve had some very lovely people help me here and the checkout process has always been positive and pleasant. Let’s just say I don’t find myself shopping at any other Sephora.

My first time at this Sephora and I had a great experience. The two ladies that helped me were so incredibly sweet. Amber helped me with picking the perfect primer and foundation. While Tracy helped me with my skin care, choosing something that works best for my dry skin! They definitely knew their stuff and were both so helpful! Had a great conversation with both ladies. I will be back when I am in the area! 5 star forsure!

I’ve been to this location multiple times. Ive always been able to find what I need or received help when I needed it. Great energy, knowledgable staff.
But I would just like to share an experience I had with an associate at this store. This particular day I was extremely busy and running all over the valley. Early on I put some lip gloss on (Mac, it was all I had at the time)…but I had a horrible allergic reaction to. It looked like I had gotten lip injections gone wrong. My lips were HUGE, itchy, dry, discolored… I walked in humiliated. approaching the first person i could find, which was Emma! She is an esthetician… so it was a match made in heaven. She sat me down and made me feel so comfortable… she gently treated my lips and tried to make them look like my natural lips… which I appreciated because I still had a long day ahead of me. We ended having a fun conversation and she introduced me to a product line that I fell in love with.
Thank you Emma for saving my day! And thank you for your knowledge on a great product I now love using.

Emma in skincare is the sweetest!!! She’s soooo helpful and nice!!! Ask for her, she made up for my poor experience with the rude cashier that couldn’t pay attention to me to save her life. I asked her a few questions and everything she was starring in space and would respond with what I wanted to redeem some points for a self tanner and she totally ignored that request. Needless to say I didn’t get my pints redeemed.

I have never been more stressed out shopping for makeup in my life. I walked in today ready to spend money and the service was unbelievably unhelpful. I asked 3 workers for their help and all had the same response of «Sorry, I’m with a client». I had no help and was so flustered and stressed out I just put my items back and walked out. I ended up buying my Anastasia contour kit at Nordstrom. Maybe I caught them on a bad day, but unfortunately I had an awful experience.

Super helpful, friendly staff that are good about answering questions, even when the store is busy. I like how there is a range of items for a variety of budgets. My suggestion would be to have more stations where you could rinse off sample products with cotton pads, etc., because it can get a little messy.

I shop here often and have always gotten good customer service keep it up ladies and gents !!!

I love Sephora for the fact that there is such a wide variety of choices all in one shop & the sales people are very knowledgeable.
Because it’s usually so busy, help is not always readily available so you need to be a little patient.
Just yesterday I went to this Sephora in Fashion Square and the gal who helped me (didn’t get her name) was really nice & knowledgeable (typical) & helped me try on & pick a color corrector & concealer.
I was going to use them both tonight as I was going to an early Valentine dinner.
However, when I opened up the color corrector, it looked as if it had been used for a while already. *oh ick!* needless to say, I was pretty disgusted, disappointed & did NOT use it.
I went back to Sephora tonight to exchange it & Bri (cashier) at first, appeared to not believe me, but went & got me another one & when she came back with it, she was all cool & totally understanding.
Thank you for the easy exchange & for understanding that if I pay $ 40 for a tube of makeup, I expect it to be brand new & unused.
Note to customers: check your product before you purchase it or at least before you leave.

This business has worst return policies! Had items clearly sold at their stores my wife had received as Christmas gifts. Simply wanted to get store credit to spend at the THEIR store and got the full run around and a no go. Was given a 1 – 800 number to contact a 3^rd party and waste my time pleaing my case. Really people, welcome to 2016! How about we will never shop and spend our money in your stores. And I will encourage our friends to follow suit as this is unacceptable in any customer focused business. Poor customer service involving this common circumstance from Sephora. Plenty of other stores carrying these products and more with easy, customer friendly return procedures especially when your trying to spend money in thier stores.

Well Well This is an review for VANESSA, I liked suggestions about what products yet reasonable and minimal. Who says good deeds you do, don’t come back to you, It is cause and effect, Truly said by elders, GIVE BEFORE WHAT YOU WANT.
I was looking for some coverage yet reasonble. As SEPHORA is pricey. As i paid my bills with last job, I was blessed to get what i wanted. I wanted something which is environment and nature friendly. I keep my Daily Routine very simple with CTM. Cleansing (GEL FACE WASH), TONING (ROSE WATER) AND MOISTURISER (YOU COULD PICK ANY VITMN C SERUM/​MOISTURISER INCLUDING SPF 15 or more) and that’s from
.They are usually 3 – 4 $ cheaper than in other stores.
My Prime concern in Sephora was to know which minimal products will be good for SKIN TYPE 3Y09: PRIMER, FOUNDATION STICK, CONCEALER, PRESSED POWDER, HIGHLIGHTER AND 2 – 3 BRUSHES ONLY. JUST KEEPING IT SIMPLE. THANKS VANESSA for all your suggestions.
I haven’t bought them yet, just wanted to know how do they on my sensitive skin first. Will write soon about how did the products do on my skin and which products are those and then will buy…

Service is always a hit-​or-​miss here. Some days I go in and I am treated like I dont exist, and others I meet a wonderful employee who is super helpful. There were two women by the names Elyse and Alyce (lol) I met and they were wonderful. Products always a plenty, I just wish all employees had the same level of great service.

Sephora is amazing but let’s be honest here, the real winner is their employee Sherice (Spelling might be off, sorry girl!) This is an employee who not only knows everything about every product they carry but also the competitors as well. I have never met someone who works in retail that is this passionate and great at their job. The enthusiasm she has for this industry combined with in depth product knowledge make shopping at Sephora with Sherice a true delight. I have been in 3 times in the past few months and she has helped me with picking out the perfect product while we laugh like old friends.

Love this location!
They always have what I need.
It’s clean, organized, has great customer service!
If you need your makeup done go to Miada! She is amazing! She knows her products and can always help you find what you need :)

Despite my puny number of check-​ins here, I frequent this Sephora a lot! There are a lot of reasons why I keep coming back.
First and foremost, I never feel like I’m being judged. As a social worker, I’m often on a budget. A very strict budget. So I usually hoard money and wait until all of my products run out, then go make a mass purchase. This means I often walk in without my «face». Even with acne, unadorned eyes, and blotchy skin, I’m still treated like I’m the most beautiful woman they’ve seen.
This being said, my second point I’ll make is that they never beat around the bush. I love it when people are blunt and direct with me, and I usually get it here. I ask them a specific question, and they give me options and recommendations. This is greatly appreciated, as half the time I have no idea what to look for. I’m girly, but I definitely don’t know all the «girl world secrets» every other girl in Scottsdale seems to know. I’m so out of touch with the barbies that inhabit this town.
Also, I have a lot of allergies (food, skin, medications, you name it). I’m allergic to fragrance, which really inhibits me in the makeup department. Did you know mascara has fragrance in it? I didn’t. There’s literally one mascara on the market that advertises being fragrance-free.and they sell it here! I had a problem with my eyelashes falling out. After describing my situation, one of the very knowledgeable workers informed me that all mascara has this pesky ingredient.
All-​in-​all, the staff are friendly, the store is clean, and they have options for my allergy-​ridden body. Sephora for the win!

As always, Sephora has everything you need for your beauty routine! It is a little cramped and can be hard when it’s packed, but overall very clean and well-​stocked store. Love it and the staff is always super nice and funny!

Its kind of hard to flag someone down, because they are always busy helping someone. But once you do. Never let go.
Sephora workforce, knows their stuff. Don’t be shy to ask them how to use a tool, or a shade, or even if you are putting on your make up right. They are there to always help you out.
I wish it wasn’t as expensive. But I get it. I love this place!

After receiving a confirmation email that I had made the list to attend the Unilocal Elite Event «Dia de Los Muertos» to be held at Barrio Queen, I contemplated on getting a Sugarskull makeover, but where would I go for something like this? I asked a coworker who did body painting and received a quote from her, but there was a question of whether the products she used would be safe for me to try, so I put the thought away. The next day, I remembered that mall department stores offered makeovers all the time, and then I thought of Sephora’s makeover stations that I never tried. What a perfect time to do so, I thought, so I made the call. The woman on the phone asked if I had photos of the look I wanted, and I said I’d bring some, and I asked for a time estimate. She said an hour. I made an appointment for 4:30p, but as it turned out, I arrived early and was introduced to Amber, who was to be my custom makeup artist.
Amber was very amiable, conversational, and excited to do something out-​of-​the-​ordinary, which made the whole process of getting a makeover very fun! I have sensitive skin, as well as food and environmental allergies that keep me from using foundation and many products, so I was nervous about the possibility of negative reactions to any of the products we were going to try, but the only problem I encountered was a mild itch on my nose– not enough for me to want to run to the nearest sink and wash off all the products! The whole process took about two hours**, and Amber answered all of my questions throughout. I received many compliments at the Dia de los muertos party I attended, despite the fact that attendees could receive COMPLIMENTARY makeup from an artist present at the party. (I was even approached by a mother with a young girl at the end of the event who wanted photographs taken with me!) At least I knew that I was using quality products designed for surgical patients through Amber and Sephora! (Not to say that the artist there wasn’t using quality products, but with party time constraints, I wouldn’t have been able to ask her all I needed to know to avoid skin reactions. All that had their makeup done with her looked terrific!)
I would like to schedule more makeovers at Sephora so that I may learn how to achieve certain looks, as well as try out new products, and I will ask for Amber again, or someone she recommends I try.
*Please note that there is a $ 50 minimum purchase associated with a custom makeover.
**Amber went above and beyond her duties as a Sephora makeup artist when she assisted in applying tattoo decals I had purchased elsewhere, as well as allowed me to pay for products there at the CM station, rather than have me wait to pay at the cashier. I had a terrific time!

I like to joke that I have worked a monthly Sephora expenditure into my budget, but really it’s not a joke. Who am I kidding, I don’t even budget. But if I did I would definitely account for the needed-​trips to this makeup mecca. Everyone has their vices and mine is skincare products.
I came to this one specifically because I had a free makeup session (typically you have to buy $ 50 worth of product) after getting upgraded in my Sephora membership status. I like a good points system, and Sephora has a pretty decent one. As you rack up points you get access to freebies (sample sized sunscreens, lip glosses, cleansers, etc.) and spend enough and you’ll get a status upgrade in your membership. That opens the door to private parties and more access to other goodies and incentives.
Anyway, I went in for the session and got my makeup done by Gaby who was patient with me as I fired off every eyshadow question I’d ever had. I mostly utilize Sephora for skincare products but am now dabbling into more serious makeup options because well I’m 28 years old and don’t know how to put on eyeshadow. 2014 will be the year I learn how to make my face without looking like a common streetwalker.
Gaby gave me a natural look that I could take from day to night and some great application tips. She made a bunch of recommends, all of which I saved in my Sephora app so I could remember what to purchase later.
If you’re like me and you like to sample a cleanser before you know you spend, oh $ 60 on it, you can sample it. They will pretty much let you sample anything and they give you enough to last a couple of days.
This is one of the bigger Sephoras I’ve been to in town, so their selection was more on point with the stores that I’m used to shopping at in Vegas, where I’m from. Customer service was pretty nice and again, Gaby was fantastic and I’d definitely recommend her if you’re going in to get your makeup done for a special event or hot date!
Pro tip: download the Sephora app and you can track your points, bookmark things that you like and find out if they’re in a store near you, make purchases (spend $ 50=free shipping which isn’t hard to do with them), and just search their extensive assortment of products by skin type, price, etc. It’s a great app!
It’s true, Sephora is stupid expensive. But for the most part worth the price!