Red Lobster

Beware!!! My mother had her credit card number lifted while lunching at the bar yesterday. They ran all over Tempe and Mesa purchasing clothes etc. The Fraud department from the bank flagged the purchases, thank god. I phoned the restaurant this morning and spoke with manager CeCe. Instead of taking ownership she choose to explain to me how this never happens there and that she could not address her staff but would try and find time to discuss with her managers. VERY DISAPPOINTING!!! Ownership of an issue is critical.

Food was great. Service was great. Great environment. The staff were super helpful and friendly. Food was delivered in a timely manner. The restaurant was super clean. Tiffany was a super nice hostess and was very professional.

Just tried the Red Lobster crab cakes that were advertised on TV which look so thick and delicious on screen. The photo on the menu also made them look scrumptious.
Well, I had them as part of a combo meal and all I can say is that they were thin, over breaded and super, super, super fishy tasting. Real crab cakes don’t smell or taste like these. I’ve had crab cakes in many, many restaurants and these are not it. My server, Cheryl, didn’t bother to come by to ask if I was enjoying my meal (at least the other two portions of the three item combo). I guess she could see that the crab cakes were not being eaten and didn’t want to deal with it.
It was not my best time in Red Lobster although I have enjoyed the food here in the past.

The food is delicious and the service friendly. Kids menu is good but a bit small. Lobster is awesome!

I should of know better then to stop here .
Shrimp not cooked and my steak is raw. Waiting for them to bring it back while everything else get cold. Horrible isn’t even enough to discrible how bad this place is. YUK!!!
Steak is back, now well done, fuck off
Service matches the food

I hadn’t been to a Red Lobster for ages and decided to come and check it out during lobster fest. And I had a coupon too which was a nice bonus.
I forgot how much I like this place. The free cheese biscuits are sooo addictively yummy. You have to make a conscious effort to push that bread basket away.
I like that you get a salad with your entrees too. I got the pick two and hubs got a lobster dish. Everything was delicious and did not disappoint.
What made this red lobster exceptional was our server. She was really good at what she does and made the whole dining experience wonderful. Bravo!

The last two times we have been to this location the food and service have been great. I think since the new owners took over the food got better. The shrimp is larger and the lobster I had Saturday was bigger and cooked perfectly.

Everything was awesome during lobsterfest.
Our Server Samantha was friendly knowledgeable and help us with the special dishes available. A bit pricey, but we all had marvelous Lobster served 3 different ways.
I shall return

I stop in now and then for their lobster bisque and the chedder biscuits. Apparently I became a regular and the bar tender starting sending my order to the kitchen before I got a chance to ask for it. That made me feel special. Saved the hassle of catching a waitress and placing an order. The only downfall with this restaurant is that it’s always packed on Friday, Saturday and Sunday and I have to go extra early if I don’t want to wait forever for a seat. Even the bar area is full.

My boyfriend and I had lunch her yesterday don’t get the Caesar salad unless you love the taste of mayo. Also the cheddar bay biscuits worn’t fully cooked. My boyfriend got the cheeseburger said he was impressed it tasted good and was fully cooked lol. for me I got the sailors plate my fish was over cooked a little bit but the shrimp scampi and fried shrimp was good but don’t get the rice, was chewing and not cooked right. Needless to say are server was really nice and helpful. Also don’t get sick from anything is a plus

My boyfriend and I decided to go to spend a gift card someone gave us and while we love seafood, this place definitely doesn’t warrant more than 3 stars. We both ordered main entrees but was sorely disappointed. The salad that came out first was all white lettuce and no good greens. The crab legs came out late not with my food order, rice was undercooked with no flavor, the broccoli side was not cooked thoroughly either. The wait time for our meal was average and our wait time to sit was about 20 minutes on a Tuesday night which seems semi-​average.
The waiter was friendly and observant and the lobster/​crab meat was good.

The three star consensus seems about right, but there are some positives to note.
The petting zoo! At least that’s what we’ll call it. Don’t be shy. Ask the receptionist if your little ones can touch one of the lobsters in the tank in the waiting area. On our way in, a bold young woman pulled out the largest lobster in the tank and held it for us. On our way out, a less bold young woman placed the smallest lobster in the tank on a tray. Fun either way. We decided to leave a discussion of the fate of these lobsters for another day.
The kids menu. Most items are about six bucks, including a drink and your choice of broccoli or orange slices. Drop ten bucks on snow crab for your little tyke if you must.
Birthday songs. Servers will sing for your birthday. Not the most inspired happy birthday renditions ever heard, but there were three birthdays being celebrated this night, so it must be enough to keep people coming back. Note, however, there are no free birthday treats. You must buy a dessert to hold the candle. We opted to share a Chocolate Lava Cookie (about seven bucks), but you can go with a $ 1.99 kids sundae if the celebration is for a young one.
The bread. The warm cheesy bread is awesome. And replenished without apparent limit.
The rest of the food? Everything we ordered was fine, from $ 20 samplers to the $ 6 kids meals. The adult entrees were not all that expensive, but seemed kind of pricey for what they were. Mostly a lot of bland fried food. Perhaps just mistakes ordering. Service was friendly, but very slow this night. Felt we could have gone to Pete’s Fish & Chips and seen a movie with the time and the money saved. The atmosphere, however, would not have been nearly as nice as Red Lobster for the six year old birthday girl who was craving shrimp (and who loves the petting zoo).

Not the red lobster I grew up on.
When I was a kid, and it was fancy food time, we went to red lobster. When something great happened and it was time to celebrate, we went to red lobster. We dressed up for red lobster. We were on our best behavior for red lobster. Red lobster was the real deal.
When you walked in to red lobster (after a red lobster person held the door open for you), it felt like you had just teleported to a wharf. Sometimes it felt like you were still on a fishing boat. You could almost feel the floor move. The lobsters in the tank looked alive.
And when you left there were mints. Lots of mints.
Now red lobster sucks.
Red lobster is in a strip mall.
No red lobster people hold the door open for you.
All the lobsters look dead. Like turds. Dead turds.
It doesn’t feel like a wharf anymore. It feels like a basement.
The soap in the bathroom smells like a mixture of bleach and fabuloso.
There’s no mints.
Not everything was bad though. Our waitress was cute, despite that she had a bandaid on her face (presumably to cover a piercing or tattoo, which both look better than people with bandaids on their faces (except Nelly)). When we told them how pumped we were to really eat all the shrimp we could eat, they were very accommodating and excited for us. The biscuits are still good.
There’s just none of the red lobster feels. The only thing to celebrate was eating 157 shrimps.
P. S. I forgot, but THERE’S NO FUCKING CROUTONS IN THE SALAD ANYMORE!!! What the fuck good is a salad without croutons?

Went here last night with my girlfriend. lets just say probably one of the worst experiences with service I have ever had. So we got there around 9:30pm because we didn’t want to deal with the crowds and we figured if it wasn’t that busy we would be well taken care of…
We were wrong.
So we walked in and there was no one at the hostess station… so we stood there for a moment or two until the bartender saw us and came around the bar and seated us with everyone else… I for one am kind of particular about where I sit, I like my conversations to remain private and typically don’t like to be seated around a lot of people but just by looking around you could tell the staff was busy trying to clean up for the night and everyone looked beat, I can only assume that the happy hour rush was bananas. And they had already proceeded to close off other areas of the restaurant. He did ask us if we wanted a booth or a table thou, and in all truth this gentleman was probably the best part of our service, he seated us. Told us about the specials. And was very polite then he mentioned that he was not a server but would get someone over to us right away…
So after several minutes our server came up… she looked beat… that or she had just taken some tranquilizers…
She didn’t have two coasters for our drinks only one… she said she would be back shortly with our drink order an ice tea and a lemonade. 5 minutes later our drinks arrive. When she came back she didn’t bring any bread… so we had to ask for it, she said it would be right out. 5 minutes later the bread comes out… it is barely warm, already hard and you can tell it was sitting out for a while… pretty much went down hill from here.
She never came by to check on us, it finally came to the point were I asked her to leave the pitcher of ice tea on the table because I got tired of waiting for her to come by for a refill. She never once checked on us in between service, of our appetizers we ordered the Coconut Shrimp and Stuffed Mushrooms nor did she tell us the food was oven hot, I burn my wrist on the edge of the stuffed mushroom dish. We got the entrees of Crab Linguini and Admirals Platter, we literally had to waive her down as she was going to other tables to get her attention.
Even when the end of our meal came we had to ask for a to go box and let her know that we were finished. Being that I worked in the hospitality industry for almost 20 years I typically tip 20% or more if service is up to par… I didn’t want to really tip her at all but I still gave her about $ 7 on my $ 40 check.
In general this place was dirty looking, dark, and the service was extremely poor. We wont be back. The only reason this place gets two stars was due to the exceptional bartender who originally seated us and the food was OK.

Well, actually no, I am not a big fan of this place, but we end up here once in a while (mainly for the bread, lol). :)
I think their fixed price 3 course meals are very reasonable.
I have had some issues with consistency in the past but this was a very good experience.
Our server Brian was very nice and patient, he took great care of us.

Food is ok ok type. but 3 star because they definitely need more room perfume. When u enter, a weird smell just got stuck to your nose and remains entire time.

This was VERY VERY DISAPPOINTING!!!
This was my first visit to Red Lobster. I had two visitors from Europe staying at my house, and they wanted sea food. I called ahead for a 6:30PM table; we showed up at 6:29PM only to be seated at 6:39PM…
Our waiter never introduced himself; he didn’t ask «is this your first visit to Red Lobster?» nor did he welcome us to Red Lobster. He never told us the daily specials.
We got our drink orders in, got our beers — and then we were left waiting for 20 minutes before our waiter came back to take our order. My guests both ordered the full «New Orleans Salmon». One plate came out with only a 5oz piece of fish… I ordered a sirloin and a lobster tail.
The sirloin was OK, but why not offer tenderloin!!! Also: what seafood restaurant doesn’t offer Béarnaise sauce!!! The lobster tail was a SAD SAD story! It was a total of 4 bites of lobster. I also ordered a side Lobster Mashed Potatoes which was TERRIBLE!
Compared to Maestro’s City Hall or Steak 44 which are great restaurants in Phoenix, this was like bad cafeteria food! The Lobster Mash was drenched in butter, and I could only eat one bite.
At no point during our visit did our waiter come and ask how our food was. 2 of us ran out of beer, and it took our waiter 25 minutes (!) to return to our table to ask if we needed «anything else» — at which point we ordered 2 more beers, which took 5 minutes to arrive.
When cleaning off the table our waiter noticed my untouched serving of «Lobster Mashed Potatoes» aka melted butter with mashed-​up potatoes and some lobster pieces, and asked if I wanted something else … to go with my empty plate!!!
At no point during our visit did a restaurant manager stop by to check on us to see how we were doing, to welcome us, not to thank us… I am sad that I took my European visitors to Red Lobster; I’m embarrassed!!!
For me dining is not about price but about quality, and this was the WORST value-​for-​money I have ever experienced

Went here to celebrate my big 3 – 0. Our server I think was named Michelle. She was excellent. I went big. I got the Bahama mama (my fav!) as always it tasted delicious. No other restaurant makes them as tasty. For dinner I ordered the ultimate feast. The food was beyond delicious. The timing of the orders was perfect. All in all it was one of the best meals I’ve had in the last year.

Service started out well enough. We asked about a gift card we were going to use here just to be on the safe side. As soon as that was seen our service nearly stopped completely. I even had to walk up to the bar to get helped. Our waitress Morgan went from a 9 to a 1 with one look at a gift card. I usually tip 30% plus for great service no matter the gift card or not in cash. That way they can choose to claim it on taxes or not. Thankfully the other servers took potty on both of here tables. The second table also had to get help from the bar. Very sad service.
Started with the seaside sampler. Jumbo shrimp cocktail was outstanding. Fresh crisp shrimp. Coconut Shrimp was fried perfectly. The Shrimp lobster mushrooms were good and tastey.
Wife ordered the Ultimate feast and I the Lobster Lovers plate. ½ of our food was very good. The rest mostly lobster was left sitting under a heat lamp way too long. it had hardened on top to a leathery consistency. My wifes potatoes was delivered dry with a big rotten spot on it. Yummy.
Service a 1 food a 3.

We’ve been here several times and the staff is great, we never have to wait for a table. Last time I was there I ordered the lunch shrimp salad and clam chowder bread bowl. I think there were 5 spoonfuls of soup. I would have ordered the bowl instead, the bread was a little tough to tear and eat.