Prismaclean LLC

We’ve been using Javier and Veronica for 2 plus years and couldn’t be happier. They are reliable, trustworthy, flexible and always do a good job. Try them

Horrible! Save ur money! Worst communication, most unreliable and unprofessional owner ever. Maids r decent… but came 30 – 50 min late each time. The owner «forgot» to put me in his appt book twice and flaked on me when I had company the next day! Oh and if u text or leave a message, don’t expect a response. This company is a joke.

I found this company on Living Social and bought one of their deals, I contacted the number listed on the voucher and received a text back indicating that they were in a meeting and I should send my address for their availability… ummm absolutely I was not going to send my address to some random individual, whom I had never spoken to, over text! I replied indicating that I would like to speak to someone. A man called me back and I verified that this was the Living Social Deal. He then gave me the availability for the following week so I set an appointment.
The day before my appointment I get a text informing me that they have to cancel and they let me know that they can show up at my house that day. I inform them that this is not possible and ask what other appointments are available, the man stated that he will have to get back to me. The day of my appointment comes and goes and there has still been no follow up from this company.
My advice beware, stay away. This company is unprofessional and lacks understanding of basic customer service.

We scheduled a house cleaning after purchasing a livingsocial deal. It took three days for a response. I then scheduled an appomtment for September 1^st. They sent me the dates snd times available I did not request that day specifically. I text to confirm today and this is what was said in response. «We didn’t get enough business to open that day. Call living social I’ll be happy to refund your voucher and they will contact another company for you.»

It’s so unfortunate to have to go from being very impressed and having my expectations exceeded, to being extremely disappointed and receiving zero customer service. I’m not sure what caused such a difference in quality (or lack of) but you would think they’d want to keep recurring business. I texted Javier a week before we received keys to our new house to make sure they were available to clean it before we moved in that weekend and he was initially very responsive. We purposely scheduled it when we were off from work and the day before we were scheduled to start moving. However he eventually stopped returning calls and texts and never showed up! Even after my husband wanted to give him the benefit of the doubt and continued to try to contact him after the missed appointment. Still no response. If they’re hoping groupons and living social vouchers will keep them afloat, maybe they should ensure they actually retain customers after luring them in or reviews like these will continue to deter future customers from doing business with them at all.

Marielle said it all. Very unprofessional. Beware the owner, he will never respond to phone calls or text messages due to prior engagements. Satisfied with their previous maid service, but unsatisfied with their business.