Mac I Am, LLC

i wish there is no stars… these guys are completly unprofessional. and the part are using are not Orginal parts as they claim. I went there i fixed a bronken screen on my iphone 6. The price higher if i would ve fixed it at apple store. but i need my phone to be fixed on the spot and i regret that. couple hours after the repair the screen went black while the phone is on. i called these guys many times no one answers. i sent them an email with a video showing the problem with the phone and the serial number and evertyhing. i went to apple store to refix my phone, they said that the part used was defective and by far not an original part. i had to pay a second repair for my phone. today i called these guys to claim a refund which i believe is my right. and they refused to do so. and hang up on me!!! i m so disappointed. these guys have the wordt customer service and i think the CHEAP PARTS. Moreover they charge $ 129.00 for iphone 6 screen while apple itself charge $ 109.00 for the same repair!!!. a complete RIP OFF in these store !!! NEVER GO THERE!!!

So this is my second experience with Mac I Am. This is a semi-​recent location that happened to be near where I live! This place is a mini-​version of the other location. Don’t let the size of the shop fool you, just as effective and competent on their repairs and services. This location is pretty unique compared to its sister location: it is shared with a small boutique shop so you would either have to go through the front of the store entrance or through the back which you should find the repair place to the left right after this entrance. Actually, I like how this works because 1) you are greeted with friendly people and unique Scottsdale merchandise of the boutique and 2) you shop around the area while you wait for your repairs! Look for their sandwich sign to find the location!
Anyways, I brought in my one of my family members iPhone because it had started acting up and the screen was pretty banged up! The associate of Mac I Am Mel was helping me get the repairs done! Very professional and kind, he helped through every step of the repair from the cost estimate to out the door content on their services! Repairs were fast and the costs were very reasonable to even cheap! I peeked a few times during the repair and he seemed to know his Apple merchandise. Very focused and passionate! Not only that, I had a few questions about my macbook pro and he helped me answer and solve some of my issues with it! We tested the iPhone to ensure its been fully repaired and it worked great if not even better than before! I picked up an iPhone case, charger, and headphones to complement the phone! Left with the stuff repaired, more knowledge about my stuff, and content with services and items I paid for! Thanks Mel and Mac I Am for another pleasant experience with your business! I’ll definitely come back again! No other place can’t even compare! Hands down, come to this shop.

This is my second time at Mac I Am this week. The guys at the downtown Phoenix store fixed my iPhone and I mentioned to them that my daughters iPhone also needed a screen replacement. They told me about their new store in Scottsdale and since I was so impressed with their work I decided to check it out on my day off. The repair tech, Mel, only took like 15 minutes to replace the screen which is really impressive. He was very professional and friendly. The customer service at both locations is really top notch and I really appreciate that. I am so glad I found Mac I Am!