Lax Locker

Bought my son a stick, goal and rebounder for Christmas from LAX locker. The first time I was in there was a great experience. The owner was friendly, and helpful since we were just starting out with lacrosse. We’ve had nothing but problems with the stick since we bought it. The head keeps coming loose to the point where my son has missed goals because the head flies off. They’ve re-​drilled, we’ve re-​drilled, tried larger screws, we’ve taped, etc.
I took the stick back in yesterday because enough is enough and the man that was in the store was extremely rude. He told me that the screw is not just coming off. His exact words were, «if this head is coming off, it’s because you’re unscrewing it». I told him that the coaches said it’s a problem with the stick and he went on to tell me that my coaches don’t know what they’re talking about. He just got here from New Jersey, he knows way more than anyone here about the game, he’s worked for the best Lacrosse company in the world and he knows best and it’s not a problem with the stick, it’s us.
My son then asks about the fact that his strings are frayed and needing to be replaced. When he came into the store 6 weeks before, the teenager working there told him that he could play on the road for quite awhile before his stick would need to be restrung to which the New Jersey guy says, «no one told you that» essentially calling my 12 year old son a liar.
I asked for the stick to be restrung and the New Jersey guy, who knows everything about lacrosse and has worked for the best lacrosse company in the world didn’t know how to restring.
This place is more expensive than Dicks or any place online. I was willing to overlook that to support a local business and my lacrosse community, but enough is enough. Stop hiring jerks from New Jersey and do right by me and I may be back, but until then, I’ll take my business to a place that knows how to treat a customer right.