Jimmy John’s

I waited an hour and 15 minutes for my sandwich and it wasn’t even right! I called a couple times and the guy told me she would be there in five minutes and waited for another 45 minutes. Never again.

I was in a hurry to get to an appointment so wanted something quick. Food was fast and good but staff appeared to make fun of me as I left saying, «Thanks for the beautiful smile». Being in a hurry had getting to my appointment on my mind and probably did not show a lovely smile but I thought the snarky attitude was uncalled for. I also think they tried to make me feel stupid because I didnt know that the slim sandwich could not have mayonnaise on it.

Food was fine but took an hour to get to me. So much for their radio ads about fast delivery.

So, after my last horrible experience, I had sworn to never order from Jimmy John’s again, however as luck would have it, I had zero time to go out to grab lunch for myself, and before I knew it, it was 2pm and I was starving. The «fastest» delivery near my work is JJ, so I sucked it up and ordered a sandwich for delivery as soon as possible. It has now been over an hour since I ordered… still no sandwich to be seen. I spoke with the manager, Drake at the store TWICE now, and he has been unhelpful and has offered no alternatives to get me my order. I suppose now the only option is to cancel my order, because obviously this sandwich has been taken on a joyride and I’m not paying for my sub to be hitting the town for a good time. I will truly never Ever EVER go back or order from there again.
EDIT: driver just showed up with my sandwich, an 1.5 hours after I ordered it. He informed me that he had just gotten on shift 10 minutes ago, and was given the sandwich. However, the manager Drake had told me my sandwich was out for delivery more than 40 minutes ago… so I smell an even bigger rat than before. Order was canceled, and sandwich was sent back with the driver.

Terrible service and utterly waste of time. Don’t bother. Just shut this chain location down. It is ruining your name.

I have ordered thru them (Jimmy Johns) many times, granted their food is good, today I simply said there is no mayo packs in my bag and she proceeded to act like I was lying, she (TJ Jones) said she put them in the bag personally, we argued because I was insulted by her words and I was felt like I was called a liar… I’m done with them, there are better ways I can make my own sandwich without the cost… get a job you like, TJ Jones. By the way she said she is a manager, doubt it and if so I’m really running away. Almost $ 15 delivery sandwich and chips. expect better service… also if anyone cares real Mgr (hopefully is) Brianna 602−460−1740
thx for your time.

Just called to place an order. Customer service is terrible. That had to have been the rudest guy to ever pick up a phone. Never mind, I’ll spend my money elsewhere :)

This had to be the worst place in Scottsdale. They didn’t even have napkins. Never again.

Terrible attitude behind the counter. Low quality sandwich when compared with Jersey Mikes or Subway. Very disappointed after first visit. The sandwich was not made with fresh meat and was floating in mayonnaise. Cannot recommend this chain if this is typical of all locations. BACK TO JERSEY MIKES.

Never order delivery from here. It’s been 45 minutes, and I’m still waiting. Half mile away. So much for freaky fast. More like disappointingly slow.

So I’m not from the area… And chipotle next door had a line that would take my entire lunch break… Jimmy johns didn’t have a line at all. I see why! The food is gross! I mean really ew. It’s bland and disgusting at the same time. I really don’t know how they do it!
The music was nice, they prepared this «sand which» quickly. But left me wishing I would not have forgotten my lunch at home, and very sad I wasted 6 $. Lesson learned.

The sandwich is always great but the delivery is SO SLOW. I work around the corner from this location and it seems as though they take at least a half hour every time to deliver my sandwhich. This location is not freaky fast.

Generally, I really like JJ’s, but when I went to this one on Hayden Road (my first visit to this one) I immediately noticed it didn’t smell that good. I would have gone somewhere else, but I was running late and didn’t have time to make another stop. And the smell wasn’t really terrible, just not too good. Like it was just overdue for a good cleaning.
The sandwich was good, as usual; but when I got home I checked the Health Department Inspection Reports. There always seem to be a few minor violations at this location. Nothing really drastic, but wouldn’t it be nice if the could get at least one perfect inspection? Next time I’m in the neighborhood I’ll probably go to the Mexican restaurant a couple doors down.

The last three times I have ordered delivery from this location it has taken an hour or longer. When you call to check on your order they always say, «Oh, the driver is on their way. It should only be another 5 minutes.» Yeah right. This is the slowest location EVER. I only live 1.5 miles away, how can it possibly take an hour???
So unless you have an hour to kill before you decide you are hungry and want to eat, I would recommend another option.

I have ordered delivery from here at least a dozen or more times and it is always «wicked fast». I am about ½ a mile from them and even when I call at a busy time like 6pm and they quote me 20 minutes, my sandwich arrives within 10 minutes. My staple go to is their Turkey Tom (add provolone, vinegar, and oregano).

No highchairs. :(

Freaky Fast my a**.
Over an hour to deliver a sandwich less than a mile. Where is the nearest Which Which when you need it.

I eat at this location fairly regularly which is too bad, really.
I like the sandwiches that Jimmy John’s offers which is why I come. They are really fast, I’ve waited twice as long at other sandwich places but compared to the one on Scottsdale Rd, these guys are slow.
The employees aren’t friendly or engaging which the other location is. There seems to be too many employees without anything else to do but stand around chatting which each other. Where is the manager on duty? It seems to be all kids who don’t realize they have seem professional while at work.
There is no internet connection or phone service in the lobby. If you want to browse your phone or even send a text you have to go outside. That’s a small gripe but I feel it’s worth mentioning.
Other than that, the place is always clean and never busy. The sandwiches are fine and the menu has a variety of items to choose from. If you are going to go out of your way to go to Jimmy John’s, go to the other one.

Good cheap, fast-​ish sandwich — reviewed as a vegetarian. The veggie stuff is pretty good here, the ingredients are nice, and although there aren’t a ton of veggie options (one, basically), what they offer is solid. If you like Jimmy John’s, I’ve been here many, many times and the food is always consistent.
That being said, this location loses a star because they’re far slower than a few other locations I’ve visited. When it’s busy, they seem to move, but if the place is fairly empty (like 90% of my visits), they’ll make your sandwich like they have all the time in the world. That’s cool — unless you write «Freaky Fast» all over your walls ;-)

My lousy experience with this Jimmy John’s started with an overcharge on my debit card. I ordered 1 sandwich and 1 bag of chips for a delivery. The delivery was fast and the food was good, so lets get that out there to be fair. I added an extra star because the food here has always been fine.
I logged into my bank account like I normally do, and there was a $ 19 charge from Jimmy’s. That’s one expensive sandwich.
I called three times. Spoke to «managers» 3 times. My information was taken, and all 3 times, my call was never returned.
I went there in person; Once again, my information taken, no call returned. There was a general «I have no idea how to handle this, I’m going to call my boss/​area manager» and then nothing.
This is really poor customer service. My call should have been returned the first day-​a courtesy «I am handling it, I will get your card refunded asap, apologies, etc.
Over charging a customer is a big deal. I gave the tip in cash, so I know that I did not key in a wrong amount when I placed my order online.
This was their mistake, and no effort was made on behalf of the management to help me.
They’ve lost my business.