Dillard’s

I don’t know why I even bother going to any of the Dillard’s stores especially Fashion Square. The lack of customer service is horrendous! The ladies shoe dept is huge and I can walk back and forth trying to find something and not one person will greet me or ask if I need assistance. Very disappointing and happens almost all the time.

Dillards has some great selections in their store but I think they need to focus on their presentation.
I took my mother in law to go dress shopping for my wedding and loved their special occasion section. There were a lot of sizes and different styles ranging from youthful to older.
When we went to go to the dressing room all the carpets were stained, not vacuumed and even had trash on the floor. I was a little disappointed that the presentation of the store was poor. It took away from our shopping experience ans really made us want to go somewhere else. The carpets all over the store were dirty as well. For an upscale store located in an upscale mall, they really need to work on the overall look and feel of the store.
I wish I could give a better review but if the place is dirty and doesn’t display pride, it kind of turns me off from shopping there.

Great store tons of options. Dillard’s has reasonable prices for quality items compared to other stores, the customer service is very good but not on par with nordstroms.

At the Chanel counter, the representative, Sahara was super helpful and friendly. She was very knowledgeable of all the products at her counter as well as helpful suggestions of the counters around her. Stellar service and I will definitely look for her help next time I come.

If it were up to me, I wouldn’t even give this store one star.
Like many of my fellow Unilocaler’s have stated, the service here is terribad.
Someone I know went into this store to buy a purse.
THE manager tells us that there is only one purse left, and starts walking away. We call him back, because we were obviously going to buy the damn purse. We noticed there was a smudge on it, and we let him know…
Would you guys like to know what this disgusting piece of dung did?
(I hate name calling, but this was beyond reasonable.)
He spit on the purse, and tried to rub the smudge away.
Right in front of us. He then tries handing us the purse. We stood there in shock, because we never expected this.
Dillard’s should really look into the type of people they hire. Just because this store is located in Scottsdale, does not mean you’ll get treated with respect.

Service here is awful.
While shopping in women’s clothing, not a single one of the 4 associates re-​merchandising greeted m, even after making eye contact.
I asked one where the dressing rooms were and I got a bored face and a finger point. Of course, they’re not self serve dressing rooms. So I have to go back and ask her who could let me in. Annoyed, she finds a key and let’s me in. I didn’t think it was possible to not smile at all, apparently in Dillards… it is.
Should’ve known better, Dillard’s clothing associates are notorious for their poor service.

This is one huge store. Walking through looking for the men’s department I felt like I walked a mile. They have everything but no good sales going on when I was there. Store is clean and the racks and shelf’s were in order. Plenty of associates around some friendly some well not so friendly. Sad part the unfriendly ones set a bad example and makes me wonder if I will return. Nice selection but the workers need to step up a bit.

I have only ever been to two Dillard’s in my life in two different states and I have been treated like and ass both times. I came in for a pair of sunglasses that I could have easily gotten at the Hut. I thought I would get better service here. Right! I waited at the counter for 5 minutes before I asked for help. I now know who owns crusty the cat. The look on this broads face was priceless. I had already picked out the glasses I wanted to try on. Third time is the charm and I said I would take them. Not a word out of her. Now I am standing at the counter and I hand her my credit card… Then I hear from the other side of the display that if I want to sign for my purchase I need to come to come over here? My friend looked at me and laughed. I walked over and signed for my purchase. The receipt was put on the counter and the associate walked away. I don’t think I will never step into a Dillard’s again. It can’t just be my luck!

Best Dillard’s I have ever been to!!! I visited Scottsdale with my mother recently and we like the service and the clothing choices so much we returned 3 different times on on three night stay in Scottsdale. We still are talking about all the fun we had there. You guys are doing something right in the ladies clothing department for sure. Sandy Garcia was our favorite associate there! She was extremely helpful!

Dillard’s is one of the anchor stores at Scottsdale Fashion Square. It is spacious and well organized. Dillard’s carries all the popular brands and latest trends. The sales associates are very helpful and willing to go above and beyond to get you the item (s) that you are seeking. Every time I go, I find something on the sale rack! And there is almost always a good package deal in the fragrance department. :-)

Best clearance sales when coordinated with a Dillard’s card. Scored on 2 Perry Ellis polos, a Hugo Boss T shirt, two pairs of Calvin Klein trunks, Hugo Boss swimming suit for $ 118.00. Cha-​Ching! Sales staff is helpful and relaxed, only annoying thing is sometimes the dressing rooms are trashed out with mounds of clothing laying everywhere.

Dillards has been at Fashion Square for as long as I can remember coming to Scottsdale. It is a decent department store with a wide range of designers. Not a ton of the designers I like — I find most of what they sell for women is either too young (such as BCBG) or too fuddy-​duddy (such as Reba McIntyre’s clothing line) for my age range and style. But they usually have some pretty good sales, so I always pop in to see if I can find any unique Michael Kors, Calvin Klein or Elie Tahari pieces. There have been a lot of times I’ve seen an item in Canada and have gotten it a lot cheaper here. Great shoe department — I think they could do a bit more to spruce up their accessories department though. It is an older store and somewhat in need of a makeover.

A rather large location for a Dillard’s store and it has a ton to offer in all that space. It was very clean and well stocked. We did have to search for a staff person to check out our purchase, but the options are there and they are organized in an easy to look through fashion.
This anchor store definitely outsizes and out offers some of the others in the mall. I recommend stopping in if you have the time just so you can see all the things they pack into this one!
Overall: A
A definite must stop in for this mall.

This is my favorite store!
It’s a traditional department store where you can get everything from clothing and shoes to kitchen appliances, bedding, jewelry, and home decorations. Basically, if you need it, Dillard’s has it… and likely at a much better price than you expected.
Plus, not only do they carry name brands they also carry a large selection of private and exclusive labels that are well designed and inexpensive.
Dillard’s… it’s my go to store!

This Dillard’s location is very nice. I have been here a couple of times recently for various items, dresses, boots, makeup, etc… and I have been very happy with the selection.
One of my favorite designers, Karen Kane has a very large section at this particular location and sometimes does trunk shows here which is great. The customer service has been good at this location and I feel like the associates are helpful without being overly aggressive. The jewelry selection is really good here as well and I have found some really nice pieces at great prices.
I have not shopped all departments of this store but they do have anything from housewares to children’s clothes to bedding. A lot to chose from. The price range can be from very expensive to very affordable depending on the product and or the sale going on. Overall this is a great store for many items. I would recommend it when shopping at Scottsdale Fashion Square.

Dillard’s is a store that grows on you.
First, their square footage is huge. At least twice as large as the nearby Macy’s, maybe ever three times as large. What do you get for all that extra room? Choices. Lots and lots of choices.
For example, they don’t just have one Ralph Lauren Polo shop, but two. In the back near the escalator and men’s colognes departments, they have another for XLT guys. Being tall, I find their XLT shirt selection a godsend. Dillards also does a nice job with markdowns. No matter when we come here, there is always something you can find in their «closeouts» section marked 35% off. Nice!
Like my friend Marisa S, Dillards seems to have my number.

I have not been to Dillard’s in awhile. These place is HUGE! It is a maze. The employees were nice. I was greeted 3 times just walking through. I didn’t find anything that I wanted this time. But it is alots of selections!

Located at the Fashion Square Mall, this Dillard’s is my favorite location to shop. It’s a typical Dillard’s with multiple levels.
I like to shop for casual clothes and accessories here. Sometimes I will find a deal on a suit or sports coat. The employees here are not as friendly as some other Dillard’s that I’ve been to… most of the time you have to look for one and ask them for assistance instead of them offering to you.
Return Factor — 70%

I’ve recently become a fan of higher end department store shopping. Quality clothes just seem to fit better and Dillards at Fashion Square is one of my favorite stops. This location outshines the PV Mall shop, with more space they offer wider selection of sizes and styles. Sometimes you just stumble on the perfect item that fits you just right.
For only $ 100 (on clearance of course) this weekend I picked up a tailored suit, I do love a great bargain. I might have spoiled myself with this as my first tailoring experience. Im guessing $ 100 is no where near the norm and at that price I might just be able to get some new shoes to match; BONUS! A few times a year you can catch these sales and clearance events.
While I generally wouldn’t mistake Dillards for a discout shopping retailer, their normal prices are what you would generally expect to pay for Boss, Ralph Lauren, Perry Ellis, and Calvin Clein.
If you’re not stopping in during the normal retail rush times like saturdays from 11am — 2pm or during a holiday weekend, shopping here is a pleasant experience. They seem to be staffed appropriately and you can usually find someone to help if help is needed. I generally don’t like people helping me shop and the staff can usually tell when people prefer to shop by themselves and will leave you be. If asked if you’d like assistance, a friendly «No thanks!» is usually all it takes. Shopping here just makes sense.
Happy Shopping my friends!

I don’t know if I should say I love this place or really dislike them. They are dangerous. It’s like they know my number. I was supposed to just passed by and head to another store, but I couldn’t help it. I saw the shoe sale, they have it every few months now. Tons of shoes for 65% off. I guess a girl cannot have enough shoes. Hey, my pretty shoes don’t care if I gain or loose a few pounds. Today, I got 3 more pairs. Danny helped me out, he has been in the shoe department forever. I remember him helping me since 2006 at least, wow, that is 6 years now.
I love some of the Gianni Binni Dresses, too (that is the house brand). They are very well made and if you are lucky enough to catch them on one of the big sales you can score a great dress for under $ 80.00