Desert Schools Federal Credit Union

We are going to go ahead and keep this one short and sweet. I think all the banks (desert schools) are the same and I’m glad to have multiple locations throughout my crazy days. Did a quick little map search and of course this location came up with some not so awesome reviews. I walked thru that door of construction work and I was ready to lay a serious verbal beat down to anybody that wanted to get fancy. No luck, both tellers on the counter were very friendly and cordial to all the customers. Energetic and happy. I drew Jey and his up optimistic attitude was quite enjoyable. I left desert schools wanting to write a review because all the negative ones that I glanced thru need to come back and see if they’ve had a better experience. Why four not five stars you ask? The place is under renovation so it’s Just doesn’t have that super awesome feeling but I’m sure when it’s done I’m going to have to reevaluate. Great job today gentleman at the counter!

I should have listened to my fellow co-​workers and avoided this credit union. I went against their advice as it’s so close and hey, how bad could it be? Credit Unions are all about the person! How wrong I was.
I’ve had errors on my account and they excessively charge fees for everything. They had a great low interest rate on car loans, so I got one. Each month I pay extra (almost double) of the monthly car loan. Today they phoned me saying I had to come in to their branch and pay a late fee. WHAT?! I use BofA to pay my bills so logged on to check my pay schedule and found out I should have been far ahead in my payments and had paid that month. I went to Desert Schools Northsight Branch and explained I had paid – and some young blonde girl told me «Well we could send an inquiry, but there’s no guarantee you’d be reimbursed as you could have done this before and have a pattern.» Really? So much for being all about ‘the person’. I have excellent credit and was banking before she was born.
Came home, called BofA and have new car loan – yes, it’s slightly higher interest but it’s worth not being treated poorly. By end of week will never deal with this horrible example of a CU in my life. Will return to work and tell every soul I know to avoid them at all costs. They are fee monsters and have zero clue what they are doing.
UPDATE ⁷⁄₈: I phoned to cancel my account and the woman on the phone informed me I was not late for my car payment and they had actually refunded the late fee as it was their error.
PLEASE DO NOT RISK BANKING WITH THEM! An error on their part could cost fees or, far worse, a ding in a good FICO score.

I go here frequently as this is a sister affiliate branch of my branch back home (Great NW Federal Credit Union). The Tellers are always friendly and helpful. At times, I have noticed that other Tellers don’t acknowledge me, which is not cool. If you’re counting money, doing something — fine, but at least tell me that your peer will be right w/​me.
I had one difficult situation last summer, however. I was having issues withdrawing/​depositing any monies. My main c/​u kept referring me back to Desert Schools to resolve as it was their systems issue. I spoke w/​the Branch Mgr a cpl of times and she never called me back when she stated she wld. Very annoying! I ended up going in again in person and finally resolving the issue.
This did leave a tiny bitter taste, but I still utilize them. They’re okay.

I have banked through credit unions in one way or another my whole life. This Desert Schools makes me want to never do business with one again. Calling them worthless would be a compliment. Absolutely atrocious would be a better description. Not only is the staff rude and not inviting, but incompetent too. I received a delinquent notice from them on my car loan. I immediately knew it was a mistake, I looked at my checking account and saw the withdrawal from DS Credit Union. I also had the receipt. I called them and was pretty much told I was a liar and needed to «Call the branch to figure it out.» That she couldn’t do anything and heard this all the time. I have never made a late payment. After raising my voice and getting angry she ‘noticed’ that the same payment amount was being applied to some other account. I lost it and and told her to figure it out because this is not my problem. Turns out the fine person on the phone realized that the branch had been posting the payments to the wrong account. I am not an angry, rude or malicious customer. But don’t call me liar and tell me to fix something that your pathetic company did.

Easy drive thru, never really backed up. Tellers are quick and efficient

So my gf and I went here to inquire about becoming members and possibly applying for an auto loan because we heard good things. We walk into the branch, there’s 2 tellers working and 1 loan officer, and as such there was about 8 – 9 people in line. We were told to wait in the teller line behind all these people just to be able to be entered into the system to talk to a loan officer. 15 minutes to do that, then another 20 minutes of sitting in a chair waiting to talk to the loan officer, just to have her bring over an app and she tells us to fill it out and she’ll call us later, because she’s with somebody right now. Dumbest process of any bank I’ve ever been to.