Desert Horizon

This complex will charge you for anything and everything they can get away with, I’m getting a private mailbox to avoid the people at the front desk like the plague I wouldn’t trust them with anything, oh … and their website portal for residents must of been created by someone that just walked in off the street, I went away for Xmas and set up auto payments for rent just like my cable etc that’s been set up for months only to find that auto paying my rent with desert horizon three days early results in hundreds of dollars for late fees? They made no effort in trying to help since it was clearly a website malfunction … Due to this I am now only allowed to make personal payments by money order in two separate checks resulting in me having to leave work early just to make it to the leasing office before they close causing me to loose an hours pay from work everytime.
They also tried to charge me for past tenants bills from months earlier and random sales tax charges on my account.
It took me three efforts of maintenance visits to just get them to switch out a bulb in the bathroom that had been exploding, I would’ve changed it myself if it wasn’t exploding and dangerous… it would’ve been done ten times faster. They just kept turning it on and off. But unfortunately just because the light works doesn’t mean it’s not dangerous when it smokes and crackles. Three attempts and Inconvenient visits on my weekend later I finally have a safe light fixture. Well done you can have one star.

Updated Review:
End of the Lease:
They raised our rent by $ 85, which was pretty crazy but not the main reason why we are leaving Desert Horizon.
The Residents:
We are moving later this month because of our fellow residents… Many of them are very tacky.
Our front door directly faces our neighbors. Our neighbors… Leave bags of trash outside of their door for hours at a time in the hot Arizona sun… Not only does this create an embarrassing view for our visitors to see, it creates an odd smell and has even attracted roaches!!!
Other residents also hang their clothes to dry on their patios and I’ve even seen some blankets hanging over the pool fence. Classy, right?
The Gym:
½ the times I’ve gone it’s filled with residents who don’t wear deodorant or they’ve decided to bring their children… The gym used to have people lining up with residents filling up gallons of water using their water cooler. Ghetto! But the leasing office placed a separate water source away from the gym. Kudos to them.
Our Apartment:
Because of the location of our apartment and its high ceilings, it gets very hot in the afternoon and we have the apartment at 73 the entire day/​night.
The kitchen lights are like heating lamps. They’ve recently taken steps to improve energy efficiency but it was mostly in water conservation.
The Staff:
The staff is really great. They’re always extremely nice and willing to go the extra mile for us when needed.
As I mentioned before, they throw these really awesome festive parties welcome for any residents to go to.
The office will also hold any packages delivered by the post office, UPS, etc. which I find very helpful. I’ve had MANY things delivered and never had an issue at all. They also are extremely open to listening to our feedback and taking steps to improving.
Overall ⁴⁄₁₀ for me here at Desert Horizon.
The staff and our apartment is great! And it’s very unfortunate that the community is swarmed with classless residents who have no consideration for others, otherwise we might have stayed for another year.

DO NOT MOVE HERE.
First of all, I had a cockroach problem that had been extremely difficult to get under control. I saw bugs in my apartment daily and I’m a clean person.
Second, I had an extremely high electric bill. The insulation of the apartments is terrible. Since the units are older, it takes the heating and air conditioning an EXTREMELY long time to heat up or cool down the apartments. In the summer time, my air conditioning ran constantly. One time in the winter, my apartment got down to 54 degrees while I was at work so when I got home and turned on the heat, it took the apartment ALL night to warm up to 65 degrees. Summer time it was the same way, it took my apartment HOURS to cool off. In the summer time, You’ll see the maintenance men continually on the go delivering portable air conditioners to different units.
Third, I had to keep the vent fan continually going in my bathroom. If I ever turned the vent fan in the bathroom off, within an hour or so the entire bathroom smelled terrible like mildew.
On the outside, when you first have a look at the apartments, it looks charming. The complex itself is kept very clean and has a lot a beautiful flowers and trees. I lived in an upgraded unit that had vaulted ceilings and new carpet. The unit itself was really cute. The office staff and the maintenance men were nice as well. However, this did not make up for such a negative experience.
I’m normally not one to complain about apartments. But, I want to keep people from moving here. THIS IS VERY IMPORTANT TO KEEP IN MIND: If you’re attracted to the lower rent price, know that you will NOT save any money due to the electric bill being so high. This complex has really high turn over rates from what I’ve noticed. They also always had a TON of vacant units. If you move here, I can guarantee you’ll be counting down the days until your lease is up and you can move.

You will get completely screwed over upon moving out. If you are one of the residents who did not have to pay a security deposit upon move in, based on credit check, they will make sure it’s recovered upon move out. There will be no resolution from them whatsoever. Their maintenance is SHITTY. Nothing is fixed properly, ever. The corporate office, Waterton, does not want to get involved. Stay away.

I had a clogged sink, and maintenance came to fix it in 10 minutes. Thanks.

I’ve lived in this complex for 2 years now and have nothing but good things to say, I have never experienced any issues like the lady below me with the staff. In fact i have found all the girls in the office and the maintenance people to be extremely friendly and fast to dealing with any issues I have had. I would recommend this community to any of my friends or family.

beware!!!
(i do not live here, but my boyfriend does. and i have experienced this company’s bs firsthand. so, i feel like i have the right to review it. i will be so happy for him when his lease is up. this place adds a ton of unnecessary stress to your life!!!)
if i could give zero stars, i would! !
this apartment complex is terrible. management doesn’t care about their residents. they are rude and it takes forever to get a maintenance request taken care of.
the worst thing about this place is the fact that they have a deal with a towing company, kwiktow, where they have the tow trucks randomly drive around the parking lots and tow residents cars. this happened to my boyfriend’s car. he got home and not even an hour later went back outside to find his car was towed. they are supposed to give you a warning before towing your car. he had been parking in that spot for nearly 6 months with no problem. the assigned parking spots they give you are farrr awayyyy from your front door. so, many residents make agreements with eachother to trade spots so that they can park closer to their apartment. the apartment complex is clearly just money hungry! i mean this is supposed to be your home, a place where you feel safe and comfortable. not a place where you have to constantly worry if your car will be there when you go off to work in the morning.
the water bill is always ridiculously high because their sprinklers are broken and flood the parking lots. why should residents have to pay for that???
there is something wrong with the plumbing in my boyfriend’s apartment and both toilets overflow at their own free will. he has come home to find the toilets overflowed all over the floor. he called the office and told them about the emergency and they say oh we’re so sorrrry we are sending someone right away! but guess what? every time it happens, he has to keep calling them back. he has waited up to 2 and a half hours to finally get someone to fix it. but they don’t even really fix it. hence, why it keeps happening. they once had an actual plumber come and look at it and he said something needed to be done or else it was going to keep happening. the plumber told the maintenance man that they needed to put a camera down the line and the witch in the office apparently decided against it. just hours later, it happened again. one time it happened at night and he called the emergency maintenance line again and again and left messages with no response whatsoever. not even in the morning did they call him. he had to call and bug them til someone came. so he had to go use a public restroom.
not to mention. when my boyfriend was at the office with beth signing the lease and all, she asked him what day he wanted to move in. he told her he was unsure and that the date might change due to his busy work schedule. beth told him that it was fine and that he could change it no problem but to just choose a date. so he did. when he called her to switch it to a few days later she then told him he would still have to pay prorated rent for the original move in date because you are not allowed to change your move in date. so, in other words, she straight up lied to his face. thennnn, when it came time to move in, she didnt have the keys made. which is ridiculous considering they should have been ready for the first move in date.
i would not recommend this place to my worst enemy!!!
stay away!!! highway to the danger zone! !!

I was leaving at this place for over 3 years. It was not too bad. Maintenance ok, electricity little high. The only think that I will complain is about this. They charged me when I left :
41 dollars for water
100 dollars for carpet cleaner
150 dollars full clean
200 full pain
Trash removal 50 and another 50 for mirror mounted on calling .
Total 591 dollars .
And believe me I cleaned everything when I left
Just make sure that you will fix and pain everything like new once you leave.