David’s Bridal

I didn’t actually purchase anything from here but their service was wonderful. I had purchased my gown on-​line and was waiting on it being delivered but needed to check out shoe height, did I want a veil, etc. They were wonderful, I was able to try on the very dress I had ordered (in my size) — figure out the shoe height, undergarments, and veil/​no veil questions. Since I’m small on top they even gave me complimentary enhancers to help make the top of the dress look appropriate. If I was to purchase anything from a retail David’s Bridal in AZ this is the one I would go to. I visited the retail store closes to me (Tucson, AZ) and they were nice but the Scottsdale location is the best!

All the girls were wonderful! From Erin who welcomed us and got us situated! To our consultant Katie, who was AMAZING! Her down to earth personality and patience got us exactly what we needed. She made each girl feel important and for that I’m so grateful! I went in wanting a specific dress and she pulled that one and another similar style. The similar style is the one I fell in love with along with my girls. The color was even gorgeous! So excited for the wedding day, 09/​03/​2016!

My mom & I (the bride) stopped in to find dresses without an appointment. Within minutes we were both given full service. My mom bought a dress & had it ordered to deliver in her home town on the east coast. I was helped by Shenae, & also found my gown! She was very helpful & made the whole experience very perfect. They did a bell ringing ceremony for my mom & I to make wishes & took a video with our phone for us to keep. My mom balled her eyes out! It made the experience special, as every bride should be.

The staff quickly took care of us and found the dress we wanted. They even gave us a discount ordering the dress.

So my sister,(the bride), ordered all the bridesmaids dresses from here back in October. We had scheduled a time to choose dresses at that time. Its January now and we had one last bridesmaid who still needed a dress. A woman named Christina helped us with «trying» to choose the right dress for her. Wow was christina in a hurry & NOT NICE!. our bridesmaid tried on only 2 dresses & we had about 8 other dresses to STILL try on! not only was christina rude, but she took all the dresses we chose from the rack, and put them back because she had a scheduled group to take care of. Not only was it rude and very awkward, but unprofessional. Who does that?.. We honestly didn’t know what to do, and we all had the, «wtf??» Shocked look on our faces. I mean who takes their customers dresses away without asking. It was literally 15 minutes after trying on dresses
Then a woman named Katie stepped in. Our experience went from horrible/​awkward, to excellent. She was super friendly and very VERY knowledgeable. Katie was soooo courteous, friendly, funny, patient, and didn’t RUSH US!!. I recommend going to Katie… do NOT have the Snookie-​lookalike help you out. Katie is DEFINITELY the way to go! I work in the hospitality industry and being NICE and genuine is the way to go.
Word of advice Christina. : be nice to your customers.

Mixed feelings on this one. My friend got her bridal dress here which was absolutely stunning. Our dress consultant was very nice and helpful and great when we came here again to pick out bridesmaid dresses. However, scheduling is disorganized for the tailor. Oftentimes when we came here for an appointment it wasn’t in the books despite reserving the time way in advance and receiving an appointment card for the date.
I also had my bridesmaid dress altered here. The alteration services cost more than the dress! Had I known the cost in advance I probably would have taken it to an independently owned tailoring shop and had it done there. The actual tailoring of my dress though was good and the tailors were nice.
My friend’s wedding dress alterations were a different story. For some reason the tailor was stuck on giving her a certain bustle and did not offer her any other options. When she discovered a day later that there were actually a few different bustle types she immediately asked to change it and make another appointment which apparently did not sit well with them. When my friend got the bustle changed to the style she wanted even the associates here said that bustle looked a lot better than the one the tailor was going to offer her.
In general the dresses themselves I think are nice and the consultants are very helpful but they need to work on getting their appointments straight and offering better customer service with the tailoring.

This location is very nice inside, with beautiful displays. All the employees were pleasant and encouraging. I worked with Toeur, who was very helpful and knew just what I wanted. She worked with me through the whole process. I found a dress that I adore, and was able to try on lots of great accessories with my choice. She also encouraged my mother to try on dresses, and found a beautiful one that my mother would not normally have picked. Toeur was spot on with the recommendation and we also purchased that dress. The only issue I had was the limited selection of sizes. While I know they can’t keep every size in stock, I encountered mostly much smaller and much larger sizes (14 – 22, I’m an 18 in wedding), and the Chandler location had the same issue. I was not given the option to tell them my dress size (14) in advance, but suggest other customers call and have them make a note of it to save time and help them assess what you can try on in store. Also, their undergarment selection was disappointing, so bring a good bra in case they don’t have the style/​size you want to try on with your dress. Otherwise, a fun and stress free experience!

The day before I went into another David’s bridal (paradise valley)… I was ignored for ten minutes and the place was run down and mayhem. I walked into this David’s bridal with zero expectations and this time I had my mother in law. The dress I wanted to try on the day before but got ignored was front and center when we entered. The ladies were 100 times nicer at this store and was given A+ customer service that was genuine! I tried on three rockstar dresses and ended up purchasing the dress I wanted to try on all along. I’m happy I was ignored at the PV store because I got to purchase it from wonderful people and had the best time trying on dresses with their staff! The store is absolutely gorgeous and can’t rave about it enough! Thank you David’s bridal at fashion square for helping me find my dream dress and giving me an experience I will never forget!!!

I have a daughter who is getting married and I have to say I was very dissatisfied with the customer service. The salespeople work on commission and they are utterly obnoxious and extremely pushy .They try to nickel and dime you to death on every item including a garment bag. To make matters worse when the alterations were done incorrectly by their seamstress she says She will fix it for no extra charge. excuse me, it was her mistake !!! My other daughter is also getting married in the near future and I will never darken their door !!

everything was great until the alterations…
i bought my dress in march, it arrived in april, had my fitting in may and picked up in june. i told the seamstress that i was going to be losing more weight before the wedding and that i wasn’t sure that i wanted to have it fitted that early. she told me that «most brides actually gain weight before their wedding» and that i should definitely do it now. she also said to me «most people say they’re working out, but are they really breaking a sweat?» implying to me that i might not actually be working that hard…
so i took her advice and had my fitting, picked it up in july and it’s been at my mom’s house ever since. i went up this past weekend to try it on and make sure it still fit, and like i said i would, i have lost more weight. enough to fit two full fists in the top.
i called the alterations department on saturday afternoon (15 days before the wedding) and the other seamstress answered. she told me i couldn’t even bring it in and they had no time to look at it, talk to me or take in the top before my wedding (in 11 days). she told me she had «a wall of 100 dresses and only two people here to sew them. you can go to any of our other locations and have them do it, but sewing is a dying art and we can’t find anyone good enough to hire to help us».
i asked her if those 100 brides were picking up their dresses in the next 7 days and what else she suggested, since i was took their advice by getting it done so early in the first place. she told me to call around to every other location to find someone who could do it for me or i could start with another person nearby (not affiliated with DB) who she would actually trust more than the staff at the other locations. she wouldn’t even help me make the appointment and then referred me outside the company!
lucky for me, this other recommended woman said she could do it in 7 days and was very nice. she said she gets a LOT of brides coming from this DB location because the alterations team can’t/won’t accommodate their own customers.
the sad thing is, i love my dress and the process of trying it on and buying it was great. just take it and get it altered somewhere else. this staff is insulting and unprofessional.

Great service at this location!!! Sadly, I forget the name of the girl who spent a solid two hours helping me pick my dress (shame on me)…but she was GREAT! More recently I worked with Autumn for my alterations and she was a sweetheart. Autumn gave me great advice on jewelry as well. I would definitely recommend this location of David’s Bridal.

I flew out to AZ from CO this weekend for my best friend’s wedding and she had already purchased my dress from David’s Bridal. When we arrived the day after I got in to fit my dress, Autumn was excited to fit me for my dress. Having worked with my bestie and her family already to fit her and her sister, she was familiar with the dress we were working with. What a pleasure it was having her to fit me! She is very talented and was able to provide a solution for my small bust, to give my dress the illusion of fitting well. As the wedding was he following day, she didn’t have much time to alter the dress, but managed to sew in some cups, add straps, AND hem the dress in a mere hour or so.
I would highly recommend this David’s bridal to anyone who is seeking very professional, customer service oriented, and friendly staff.
Thanks, Autumn! My dress looked absolutely stunning and I felt like a princess :)

I was happily surprised at the selection at this location. I did not end up getting my dress here but it I found some dresses that were fantastic! Stephanie is wonderful and made my whole experience. I would definitely recommend this location (it has a much wider selection with more of a high end designs for good prices_.

I was unsure about shopping here, as I did not want a traditional wedding dress. Went in with my mom and was immediately let down by the gal greeting people. She did not appear to want to help us in anyway so we browsed on our own.
I took 3 dresses back to try on, and liked all 3, not loved. Then Katie came in to check on me and was so sweet. She brought one other dress for me to try, and that was the one! Not only was her suggestion the winner, she offered so many options too– sash, pearls, veil, etc.
We ended up purchasing the dress and shoes from there, and I am so happy.
If it weren’t for Katie, I would have given them 1 – 2 stars, but she truly made the difference!

I have used David’s Bridal for two occasions but for this review, I am going to only discuss my experience as a bride buying my wedding dress. I scheduled 2 appointments and on the second appointment (which I brought my family) I was given a new consultant. She was very sweet and I did end up saying «yes to the dress». I received a call a few weeks earlier than expected that my dress was in– I was ecstatic! I went in to get my dress and it was in horrible condition! The jewels were falling off the threads, there were BLUE stains under the armpits and it looked dirty… it honestly looked like it had been worn. I asked if the dresses came in new and they reassured me they are all brand new and come from their warehouse in Washington DC. I was so disappointed in the dress that I did not take it and requested a new one to be shipped out. A couple weeks later, I get a call saying it was in and I could pick it up. This time, I took my mom and sister with me to pick up the dress. It looked great!
Alterations– the main lady is really rude just FYI! For my first fitting, my mom, sister and I went and while she was pinning and tucking away– she literally told us to be quiet! Are you kidding me?! We weren’t being that loud– just enjoying our time together. Second time around she wasn’t there and dealt with someone else. Alterations were good– just really expensive. They also do a complimentary steam– which we waited about a week before the wedding to do. All in all, they have beautiful dresses here for good prices so it’s worth a look. It’s also nicer and more boutique feeling than the other David’s Bridal locations. I just wouldn’t expect great customer service.

If you are looking for reasonable priced wedding dresses the David’s bridal boutique store is the way to go! This location definitely seemed higher end and loved the changing rooms and big Mirrors they had… I went there twice to try on dresses and even had my bridesmaids try on dresses! I found their dress and even said yes to one there but sadly had a change of heart and opted for a different dress not carried at DV. The girls that work there are sweet and not pushy :) …one bad thing I’ve noticed the carpeting in David’s bridal definitely needs a good cleaning and maybe one day they change that weird color too

After having a issues with an appointment set for the wrong time, loosing my file, and favorited dress. Jessica was able to help me get the dress of my dreams. she went way out of her way to help me. She was awesome. I can’t say enough good things about her.

Our experience at David’s Bridal became a day my little sister, our bride to be, and my family will never forget.
We had an appointment on Valentine’s Day with Mackenzie. By the end of our appointment she had become a member of our family. She began asking my sister about her fiancé and the details of he special day and wasted no time bringing her multiple dresses similar to the style my sister explained. With each dress she listened and took our suggestions and concerns until finally we found the perfect dress that had everyone in tears.
Mackenzie didn’t stop there. When we expressed a desire to shop for the MOH and bridesmaids dresses (since she helped us find the perfect dress in no time) she even walked us through and helped us find a total of 4 dresses that compliment each other for the bridesmaids, who are spread across the country, to choose from. She even set up an event to make it easy to order and track progress through the whole process.
I cannot express to you how grateful my family is to Mackenzie and the entire DB staff. You made our day one that will we will never forget! Thank you!

They were nice. Decent number of selections. But I was going for unique dresses like beautiful lace, trimmings, and off white dresses. Great service and great prices. It wasn’t for me. I heard there’s much bigger selections at the Chandler location.
I really liked Lillian Lottie Boutique nearby. They had lots of lace dresses and dresses with pockets so I would go there if I hadn’t already bought my dress.

I waited in a dressing room, returning to have my dress altered and measured, for 45min. Then Tiffany the assistant Manager, comes out and says «We can’t find your dress». My heart dropped. It was the perfect size and perfect fit, very little alterations would have been needed.
I am still sick about it. The staff just stood around, no one even said they were sorry, we are still looking. No one even looked us in the eye at the counter. They just said we are going to try and overnight the dress from the warehouse. The same warehouse they told me it would take 12 to 16 weeks to get my dress. They did though offer to return our money.
How hard is it to keep a dress in place?
I am sick about it.