Found this Cubesmart through a 3rd party website and was a little skeptical only because I had never stored anything in a facility before, but I was extremely impressed with the customer service I experienced from both Tricia and Tj!(Scroll down for my thoughts on the place in general) I initially was only going to store a few belongings there, but ended storing my car there as well(more about that in a second). I received a phone call from Tricia shortly after booking the unit through the third party site. She was/is one of the sweetest people I’ve ever talked to. She was thorough in explaining everything from pricing to answering any questions I had as well as being personable, which can be hard through a phone conversation. Little did she know her upbeat attitude and ginuineness relieved the stress I was having about storing my things. Not only that; but made me feel better as I was going through a rough time which is why I had to store my things in the first place. Thank you Tricia! Now to Mr. Tj! All i can say is he is beyond AWESOME! As I said before I wasn’t going to store my car, but circumstances changed and because Tricia was so great I decided to check to see if they stored vehicles as well. I went back the following day and Tj was there and he even remembered me from the day prior. He got me all set up, explained everything in detail, cracked some jokes and even gave me a few places to look at in my apt search. Not only that, but after we said our goodbyes I had to go back to my car, grab a few things then wait for an über to take me to the airport. Tj offered to drive me back to my car, but I opted to walk instead. By the time I got all of my things out of the car and looked up Tj and the golf cart were there to help me as well as drive me back to the front where the über driver was waiting! This was probably the best and one of the most memorable customer service experiences I’ve had! If you’re looking for a safe,(double gated and video camera monitored as well as climate controlled) immaculately clean place to store your things with no worries; and beyond awesome people you can trust this is your place! Thank you again Tricia and Tj! You both rock!
Michele M.
Tu valoración: 5 Scottsdale, AZ
Love the crew here! Went to pick up some things from my space and they had a Toys for Tots drop off. Had a fun chat with TJ& Tricia. Fun friendly people made doing a chore a pleasure! Thanks for making my day a bit brighter! :)
Charles S.
Tu valoración: 5 Scottsdale, AZ
If you are looking for a place to store your stuff you need to go in and talk to Tj or Tricia. These two are not just accommodating but also fun and professional. It is so nice to do business with people that know their business and can work with you for all your storage needs. Always a happy face and a pleasant smile. Such a change in this gloomy world where everyone seems that it is an aggravation to offer help. What a pleasure!!! Check them out. Charles S
Meghan P.
Tu valoración: 5 Chandler, AZ
excellent customer service! TJ explained my options and pricing with me. Super friendly and easy to talk to. I would highly recommend to friends!
Cubby R.
Tu valoración: 1 Denver, CO
so i called to store our rv, talked to the toll free number, assured me it is 60 feet long and they take rv storage, also talked directly to the store manager via phone 2 times before arriving, again assured me no problem. well as arrived, he comes out and says it wont fit in here! so i have this 55 foot rig with no place to store it ! all the local places are full because it is time to store the rv for the season. finally found a place 120 miles away. NEVERDOBUSINESSWITHCUBESMARTAGAIN, also i will not renew in denver either for my storage unit. cost me so much time and diesel fuel to drive to you and then to drive 2 hour to another place. not to mention 2 hour drive to pick it up when i want to use it next time. #FRUSTRATEDCUSTOMER