Coughing Canary

The worst experience of all times, their prices are sky high, the place smells so bad, really rude customer service, I was looking for a water pipe around 300 $ and I wanted to take a look at couple of them, the guy who works their said are you buying or just wasting my time. He wanted me to show him that I actually have money I refused and walked out of the store, their employ walked out to smoke a cigarette and I was waiting in their parking lot googling other smoke shops in the area, he saw what I was driving and came up to me and said he man you can come back I was just joking when I asked you to show me the money, apparently you are balling this is his exact words

New to the area, need to find a new smoke shop. Heard good things from coworker about this spot. As it turns out, I was in the market for a new «water pipe» since mine broke. So boyfriend and I stopped in on a Tuesday night. Walked in and was soon greeted by an employee. Said we were checking them out, and he pointed out the major sections of the store (water pipes, hand pipes, oil rigs, etc). It was a little awkward browsing due to the fact that he sort of followed us step by step, and in front of us. He was behind the display case, but he matched our pace so that he stood directly in front of us, basically standing in the way of us looking at the product behind the case on the wall. Since I mentioned I was looking for a bong (on the wall) and not a hand pipe (in the case), I was surprised that he was all but blocking our line of sight. I sort of stepped away or like out of his way and he quickly wandered off when the other employee mentioned something to him about a leaking water pipe. No big deal, just kind of weird. Once we walked around the store a bit and got a feel for what product was being offered, I was ready to start looking at pieces up close, which I then needed to find a clerk to come assist me.
Here is why my rating is less than stellar: the selection and service. I realize that it is a smoke shop and not Nieman Marcus. For being the only patrons shopping in the store, I don’t feel like I should have to ask for some assistance. I work in retail so I know how it goes, you don’t want to stalk your customer, nor do you want to abandon them. Its not hard to give them some space while you work on other tasks, but you can keep an eye out for when they look like they need help. The two dues working were just fucking off. Once I got some help, the guy wasn’t very thrilled to be showing me pieces, much less offering any help. Any interaction exchanged was only due to me asking questions. As for the selection, was very minimal compared to what the website made it seem like. Online are listed all the brands of glass they offer, but in the store only encountered maybe 6. It seemed like maybe they just moved in, not a lot of selection on the floor. We even asked if they had anything in back stock, or someplace we weren’t seeing. Only a few Zong pieces, and they were just different colors of the same style. I didn’t see a single Tsunami, which I was considering getting. In fact, most of the stock seemed to be a lot of one style, just in different colors or sizes. I also felt like there were way more oil/​dab rigs as opposed to just regular bongs. For such a big store, I was really surprised at the lack of selection in the bongs.
To be honest, I think the clerks were stoned. Yes, I get its a smoke shop, but the help should be able to perform their tasks and assist customers. Maybe they get a lot of window shoppers, but this is Scottsdale. We have money and we want to exchange it for a good, so help us do that! I could smell the dank in the shop, I am a stoner too. But I don’t smoke at work or go to work stoned.
In the end, we got a nice piece for cheaper than the price tag. We told him what we wanted and what we wanted to spend and got some cigars, too. I just feel like it could have been a better or less awkward experience. Also they didn’t say thanks for stopping in, come back, here’s our loyalty program, nada. Just here’s your purchase, later.

I’m not too fond of this store.
I do love their huge selection of almost every glass product and smoking needs. Sooo many items to choose from.
Sadly, everything is extremely over-​priced!!! :(
One example: I bought a Triton3 scale for $ 40 here and then found it a day later for $ 30 at another smoke shop. Ripoff much…
The staff wasn’t overly friendly as well. When I came in, they were goofing off and talking amongst themselves. Felt kind of on my own when I had a question. When I was being rung up, the employee carded me over a scale (which I felt was a little unnecessary).
Overall, I do recommend this place for glass/​smoking needs, but beware prices!!!

Came in a couple days ago with my boyfriend, they have amazing glass pieces bongs Riggs pipes etc. Very helpful service, today was our second time in they have a rewards program for each dollar you spend. Looks like we’ll be coming here frequently! MMJ patient discounts also included!

everything is WAY over priced and the employees aren’t very friendly.

Be cautious of a store without price tags.
I have been to this store a half a dozen times over the years and have remained indifferent to it, always what I’ve expected it to be. But I recently went in looking for an E-​cig /​vaporizer. And being new to the market, I was asking the guy a fair amount of questions, but when I mentioned I liked one and asked the price, I was taken back slightly to hear $ 200.
But being naïve to the market, I assumed it was just one hell of a piece of hardware and left it at that. Deciding to do more research before making, what I then realized would have been a $ 300 commitment before I got out of there.
The unit being mentioned is an (Innokin iTaste SVD) MSRP of $ 99.99. Quoted locally for $ 79 and I’ve seen them online for as low as $ 41.change I’m all about supporting local when I can, and did to a store in Tempe that has integrity, that is not looking to take advantage of their customers.
I called to verify the price to make sure I understood correctly when I was there. I spoke with a very rude kid that knew exactly what they were doing, who wouldn’t tell me the price over the phone, but would verify it when I explained that I was quoted $ 200. He just hung up in a panic when I asked for clarification or justification for the substantial price difference.

Took at least fifteen minutes after she was done helping another couple for the girl at the counter to help me, I was waiting my turn to be helped because she had already been helping the couple when I walked in, but once she finished helping them she just walked off and started chit chatting with another employee and stood there ignoring me. Finally my boyfriend walked over to her and when she asked if she could help him find anything he said «Yes my girlfriend has been standing here trying to get your attention she would like some help please» she then finally turned and acknowledged me with an «oh, what did you need». We then find out that she is not very knowledgeable about the product that is carried at this store and she made sure to show me how very displeased she was to be helping me. We came in trying to find new rubber gaskets an ash catcher, and some shisha for our hookah. She points to different hookah and asks «this hookah? *sigh* this hookah?» No lady we do not need to buy a whole hookah, we just need these specific parts for our hookah, these specific pieces I’m holding in my hand I need new ones. We definitely will not be coming back here again. Two stars because they do have a large selection of items from bubbler to pipes to hookahs, although a bit overpriced. Except the service was so horrible I never want to go back.

I have a love/​hate relationship with this place. The staff is always super helpful and friendly however, it’s so expensive! I suppose being located technically in the «old town» area, they have the right to be Lol. I am a hookah smoker so usually come in here for shisha but the 200gram containers are $ 20 oppose to the smoke shop in Tempe where they are only 11.99. It’s just convenient for me I suppose. I do recommend this place for the «water pipe» users. They have a HUGE selection of them!

I love the new shop! EVERYBODY is so nice, and there is so much glass to choose from. The shop looks really clean and well kept. The manager Josh seems pretty knowledgable and was a great help when I was picking out a new piece for my collection.
this bong is hugeeee and i love it.
definitely WILL be back… soon!:)

I like this smoke shop, but they don’t carry «wicked x» and I go elsewhere… but if they had it… I would be there all the time!