Chapman Scottsdale Autoplex

This is why I think car dealerships are disgusting. The people working and the management are so disrespectful! I have never felt so offended in my life. We went in there hoping to strike a deal just to get mocked and laughed at because of the budget we had. Not only did they call and text us non stop all morning, but when we did arrive, we received no respect at all. We will certainly not be returning, and I advise all of you looking for a vehicle not to go here!

I want to commend both Don Williams and the entire staff at Hyundai Chapman we dealt with on the night of Sept. 9^th 2015 for making a very upsetting, and frustrating experience end on a very high note.
I had found a few pre-​owned Audi Q5’s in the area I was interested in. I went through the USAA car-​buying program where you go into the dealership with a guaranteed price. After spending the 2 previous days at ABC Nissan in Phoenix and after about 5+ hours of going round and round with Andy Martin our incredibly rude salesperson who added over 4k in «optional» features and refused to sell the car without them, we finally said we’re done and left.
We were frustrated and angry at how we had been treated. It was late and we just wanted to go home and be done with it but at the last minute we decided to go to Chapman Hyundai and see about the other Audi Q5 I had found online. From the moment we walked in until the time we left everyone we dealt with at the dealership was of the utmost help, answered all questions, and actually made the car buying experience fun.
Don was kind, compassionate, and friendly, and was more than a pleasure to work with. We really appreciated his non-​pressure sales approach. We knew what we wanted and he didn’t try to get pushy or pull a fast one like the people at ABC Nissan. We left getting exactly what we came in to get with no haggling.
In the month to follow Don has followed up on numerous occasions to make sure everything was still going great with the car. It’s people like Don who make businesses successful. He’s hard working, compassionate, and he truly cares. He deserves to be commended for service and going above and beyond what’s expected. Without hesitation I give Don and the staff we dealt with a 10 out of 10 and would highly recommend Chapman to any family member or friend looking for a car. Thank you from the bottom of my heart! It was a truly great experience!

Worst experience in 25 yr history of auto shopping! Drove 50 miles to look at a 2010 Silver GMC Truck they had listed. We sat waiting over 30 min until the salesman finally pulled up (THE WRONG TRUCK) instead of a Silver 2010 truck he brought up a 2005 BLK truck? We asked if they had the 2010 Silver GMC Sierra we came to see the salesman replies in an airhead response: «yeah but we can’t access the key box, we’re trying to get the key» So sat & we waited another hour & finally fed up with the lack of communication & about to leave we decide we’ve come a long way lets get an update so we ask the guys in the office if they were able to get into the keybox? and this time we are told they don’t know where the vehicle is on the lot! It’s not a keybox issue it’s that the vehicle is LOST! So why did they LIE? They said they were still looking so while continuing to wait we walked out & looked at the ’05 Blk truck & even though it wasn’t what we’d come for we thought it could possible work for a work truck so we made a cash offer assuming they could offer us Kelly Blue book trade-​in value on our vehicle which should have been no problem since our vehicle exceeded for the yr having only ONE owner, absolutely no mechanical issues, new tires etc. but when they came back with the offer it was an ABSOLUTE INSULT! Their offer was no where near KBB Trade in value in the least! These people are a JOKE and the absolute epitome of a dishonest dealership with shady practices! LIARS & RIPOFFS who will waste ½ your day if you let them!

Amazing customer service. Top notch, quality attention to detail. We were lucky enough to get paired with Mike Conway and I would highly recommend him to anyone. He took the time to explain the steps in detail, was flexible when we needed him to be, and walked me thought the entire car set up even through the lot was closed and it was getting late.
Prices were extremely reasonable and the whole process of buying a used car was friendly and pleasant.
I’m sure there are going to always be unhappy reviewers who didn’t get what they want, but I can honestly and without hesitation recommend Mike and the guys in finance for a painless experience at a dealership.
Am now the proud owner of a beautiful 2010 Mazda 3 (manual, please). Thanks again Mike!

Lisa and Sam in the service department were GREAT!!! They helped us out that words can’t even describe. Thank you SO much!!!

Ordered a 2014 dodge challenger r/​t plus. I am totally inpatient when it comes to waiting, but Patrick Hofer, my sales guy was amazing. We worked out the best deal I have ever made on a car, he understood that with internet sales price is key! When there were delays, he was extremely patient with me so much that I bought HIM lunch. If you are buying a car, go see Patrick Hofer, he has my business from now on. Chapman is a great dealer and their quality shows in the staff. I could only rate it five stars, but he should have six! Thanks! I LOVE MY NEW CAR!!!

I worked with Mike Conway here and the sale could not have been easier. I started my search at Earnhardt RAM where I was less than impressed, but that is another review. A buddy of mine purchased his new 2500 here a few months ago. After reaching out to him after my experience at Earnhardt he passed along contact info for the GM of the dealership. A late night text to this contact followed by a phone call from Mike the next morning got the ball rolling. I am very specific with things I am looking for when it comes to the sales process. Doing sales for a living I do not want to negotiate. I understand the dealership must turn a profit, but there is a balance between the customer and the dealer. I found the truck I wanted on the Chapman site and provided Mike with the stock number and the deal was underway. We worked the deal on my new Cummins 4×4. Mike provided insight on the rebates off MSRP using Chrysler Capital’s financing versus the rebates if I provide my own. No negotiations needed, Mike provided great pricing the FIRST time with no need for negotiation. We were on the phone and I checked his offer versus various other dealers and TrueCar as he was making it. While I could save a lot more as far as rebates using my own financing, the 0% financing offer from Chrysler negated any additional rebates taken (Earnhardt salesman said that the dealer retains ALL rebates if I chose 0% so I would be buying the truck at MSRP, this was not the case, but again that is another review). I sent over all of my info for my trade in as well as the trade in offer from a competing dealership that I do a lot of work with. Within the hour we had agreed on the trade in value of my truck (within $ 500 of the dealer that I normally work with and purchased six vehicles from in the past few years, and on the FIRST OFFER). Mike stated that we can probably get more in trade after they look at my truck, but I did not even ask about it at delivery as I got what I wanted for my truck and was happy with the pricing on the new one. I would say I spent around 30 minutes TOTAL on this process. I was working and wanted to get the deal done before someone bought my new truck, issue was that I worked until closing time of the dealership. Mike stayed after hours to meet me and had us in and out in 23 minutes, no joke, we set a timer on my iPhone at his request. My time is valuable, Mike made it feel as if it was and made this a painless experience. A few items slipped under the radar before we took delivery, but Mike and Scott have promised to take care of them (a couple scuffs and a dent, nothing major so I felt I should clarify). I will update after these items are taken care of, but as it stands these guys are a perfect 5 star. You really do not find service like this much anymore with the domestic dealerships. I HIGHLY recommend dealing with Mike, Scott, and everyone else at Chapman.

Just picked up my new 2014 200 from Patrick Hofer at Chapman Autoplex. Patrick was quick to respond from the first email. He kep me informed throughout the process as he and his Fin. Director Brian, worked to get us the best tier possible for our lease. It took a little time, as my credit isn’t what it should be. But he got me out of my current lease on my old Patriot Limited and into a 200 Limited lowering my payment with no money down. They gave me GREAT value on my jeep, and he worked hard to accomplish saving money and getting me everything I needed.
After reading the other reviews on Unilocal,I didnt experience anything like what the others claim happened. I am not sure what happened, but they were upfront about everything, trade value, taxes, plates, what troubles we might run into getting approved, though they worked hard to make sure we didnt have those issues. I will recommend Patrick and Chapman to my friends and family. I felt appreciated and important. There can be bad sales experiences at any dealership, but its certainly not what I experienced with Chapman.

I’ve been in sales a long time and currently work as a sales manager for a very large financial institution. It amazes me after all these years that there are still such shady salespeople around trying to take advantage of their customers.
After working out all of the details on a new 2014 Jeep wrangle, I received a call from the finance manager 2 hours before closing that the alarm system that was suppose to come with It apparently was an add on and would cost another $ 495.
If that wasn’t bad enough, after already agreeing to a zero down option, financing, terms and price out the door, they tell me that my trade in must be applied to the cost of the vehicle. Keep on mind, the price we agreed upon was based on zero down and a trade in value for my current vehicle that I would receive a check for. Now at signing they pull a bait and switch and try and tell me the price quoted included the traded in value of my car, essentially giving them $ 8k down. Definitely not what we agreed to. Needless to say I walked and will never do business with this dealer again. I would recommend staying away from any of the Chapman dealerships. This is the worst sales experience I’ve had in years. Their old school sales tactics are exactly what you would expect from car dealers of old — unethical, unprofessional and shady.
Sales is a wonderful profession and there are a lot of really good sales people out there with integrity and who care about doing what’s best for their customers — Chapman is not one of them.

Wow, I wish I’d checked Unilocal before I went to Chapman.
Last week after cruising through every used car listing site in town I spotted a nice Matrix at what I thought was a decent deal. I emailed the dealership and was told within a few hours that the car had already sold but that they had many on the lot to choose from in the same price range and was asked to give them a list of different makes/​models that I’d consider.
A few day later and a handful of emails more from the sales guy and the manager. I was told that they had even more cars and when could I come down. Here’s where it gets interesting… I was very up front that I had a fixed budget and that I was paying cash, so why was I asked to confirm this amount 3 times in the span of 30 minutes? By the same person? We looked at cars and saw one that we liked, asked for the ball park retail (they didn’t actually OWN it yet) and were told specifically that it was definitely under our budget. We left eagerly anticipating the Carfax and details on the work needed.
(Insert two days of confusion on who owned the vehicle and when we could test drive.)
We FINALLY make the test drive appointment only to be told that our salesperson overbooked himself and that we could look at it but not drive it because it hadn’t passed through safety inspection. Not three seconds into showing us the highpoints of the car the salesguy is already prepping me for the cost change, oh the damage is just cosmetic, it’s really in much better shape than average, we don’t think we can make your price range ect. I said thanks and started to head out — MAGICALLY the car can now be test driven! Oh we should take it out on our own! While we’re gone he’ll work on the price and see what he can do.
This little dance was repeated three times: they raised me $ 1000, I thanked him for his time, they said what about another $ 500, I said maybe, they came back with what about $ 750, I said nope. Queue the manager from stage left to explain my financing options…
Needless to say we left without a car and my son’s first experience with the sales technique has left him a little sour on the whole experience. We won’t be going back.

A Deal is NOT a Deal at Chapman! DISHONEST!
My husband made a deal with the sales manager for a used car leaving me to handle the paperwork. Ten minutes after my husband left the sales manager told me he could no longer make that deal… sorry. Sitting in finance I was told the included bumper to bumper warranty was misstated by the sales man… very sorry, they said.
Deceitful and unscrupulous they then padded the contract $ 2,000.00 for that warranty!
I am not sure if they treat everyone this way or just women. Either way I suggest you choose an honest dealership we did!

I gave them 2 stars initially, as Brian their main finance guy worked with me to get me what I thought was a fair deal, so I gave them an extra star.
They put a GPS tracking device on my car — which failed, like a week later, and left me stranded 17 miles from home. I had to wait 3 hours for a tow truck out in Mesa. (The device also allows your car to start — acting, so they say, like a theft-​deterrent device. Well, I couldn’t steal my own car home that night, which was a ROYAL pain in the ass.)
Also, their finance department told me they have auto-​withdraw (so I wouldn’t risk an overdue payment) but it turns out they don’t have it set up yet. It was a major reason I did the deal. Big thumbs down for that, and the fact that they charge $ 4.00 for any credit/​debit card transactions. I’ve never, ever heard of anyone charging to charge you (especially for a debit card). What a racket.
Everything down the line with this place has been a snafu. Their in-​house finance department, CAG, is rude and unhelpful. Avoid financing with them at all costs. This place reinforces the idea in my head that car sales is a big racket, designed to squeeze buyers for all they can, letting good customer relations slide on by as they get busy counting the money, and «selling the loans» to quote their own rep. (Note to everyone: Check all online reviews first before you buy a car, to get the REAL story…)
Happy motoring, everybody!

WOW, I wish I would have read these reviews before even setting foot in Chapman’s showroom. Okay, here’s my story. Get comfy…
I had done my homework, researching the car I wanted to buy. I settled on a 2010 Hyundai Elantra GLS. I found several dealerships with cars that met my specifications, and I spent the day test driving. Chapman was the last place I visited, and it turns out the car they had was the one I really wanted.
The salesman was… well, stereotypical of a car salesman. We did the song and dance dealerships feel is necessary (ack!) and I had decided I wanted to buy the car. I found it disturbing that the salesman did not know he was selling a GLS and called it «the base model». (It wasn’t.) I was to pick up the car the following week, as I was paying cash for it and wasn’t going to have the check until then. In the meantime, they were to tint the windows and do the vin etching, according to the signed contracts. (I was told vin etching was NOT optional, by the way… if it’s not optional, why am I paying for it?)
I called Don (the salesman) six days later and said I was on my way to pick the car up and that I had the check. When I got there 35 minutes later, he did not have anything ready. I paid Marcus, the «finance guy», for the car and received a receipt. Then I had to wait for 20 minutes while they located the car. Then they sent me off with no temp. title OR license. THEN I noticed… the car was NOT tinted OR vin etched. That’s when I started to become agitated. After the salesmand AND sales manager both used the «Oh, I’ve been off for the past three days» excuse for not holding up their end of the contract, they offered to pick the car up at my work the next day and bring it back to have those things done. (This only after I told them I lived on the other side of town and couldn’t bring the car back until Saturday. They replied with, «Saturday’s not a good day to get tint…» I told them that was not my problem!)
They did come and get the car the next day, BUT… they contacted me four hours later than they said they would. When I told the salesman I couldn’t talk to him on the phone (I am a teacher and had to pick up my students from lunch) to give him the address and asked him to get it from the sales manager (I had already given it to him that morning), he said «Are you going to make this difficult for me, or are you just going to give me the address?!» When I asked to speak to the sales manager, Don hung up on me. I called back and talked to Brad, the sales manager, and he told me in short that Don was still coming to pick up the car, even though he had treated me that way on the phone, and that there was clearly no pleasing me, since I wasn’t happy about the tint or the vin etching. I reminded Brad that those were things they were CONTRACTED to complete and they didn’t. What did I have to be happy about?
It has been 1 ½ weeks since I signed for the car and I have yet to receive the «lifetime $ 10 oil changes» certificate I was promised. Of course, I would rather pay full price elsewhere than return to that dealership under ANY circumstances. I will be writing to the GM and Hyundai North America about this experience, and I STRONGLY suggest you avoid this dealership like the plague. I tell you, people, I cannot make this stuff up.

I recently called there to speak to a salesperson so I could look at a Jeep Patriot and a Liberty. I told the salesperson I would be there in one hour and gave him my name and phone number.
We arrived on time and asked for the salesperson who had been standing around with the others in front. It took him 20 minutes to find the car and then he told me it needed gas! I told both him and his sales manager… what have you been standing around «scratching your… and now you are wasting my time? I know that’s terrible… but I was irritated at how lame they were. So after we test drove the cars I asked them to email me some prices on 3 cars and I was interested in purchasing one of them within the week. They never did! I’m not sure why they wouldn’t take us seriously as we drove up in a BMW x5???
Then two days later the guy calls me and says… um call us if you are interested in a test drive… what the heck!
These guys are a combo of lazy and a bit dumb… I guess maybe I can get a good deal out of them if I can ever get them to give me information! I say skip it and let the Darwinian Theory work and they will starve!

VW has big ambitions for America. They want to significantly increase sales and produce the best mass-​produced cars on American roads. Some have said they want to become the next Toyota (though that ambition now seems less austere).
The reality is, however, that they have no chance of doing that if people receive the kind of poor service that my girlfriend received from the Chapman VW service department last November.
In short, there was a transmission problem and though this should have been covered under a VW 10yr/​100K powertrain warranty for her 2000 Beetle, the dealership would not honor this, and instead claiming that the issue was not covered.
In the end, the dealership charged her $ 568.07 for a fix that took nearly two business weeks to complete, during which time my girlfriend was without car. All the while, the service advisor, Kevin Fore treated my girlfriend with the kind of contempt and disregard that should have gone out with the age of feminism. To top it off, the mechanics left grease on the yellow interior paintwork. Classy.
So in short, shitty customer service + poor service time + $ 120/​hr labor= recipe for disaster. VW would best be served to cease business with this dealer immediately. Run, don’t walk VW!

My Service Writer is Nick Major. He always treats me well when I go there for any kind of service, no matter what it is. Was there today (4 – 2) to take advantage of a smokin’ deal they gave me on oil changes. I pay for one and get three more free!!! Can’t beat that deal. A 75% discount is always good.
BTW, a lot of real nice Challengers there.