Cameo Pools

This is a NexGen Carole Myers scam business. She stole 293,000 from customers. Customers who paid for products she never delivered on. I wouldn’t use this company at all.

do not use this pool company…9 month nightmare
we still cannot use our pool and there is no communication

Do not use them!!! If i could give a zero, i would. They do not deserve the one star. We have had nothing but trouble. We were misinformed by our sales guy for our new home that we would be allowed to have the pool built at the same time as the new house. This turned out to not be the case but they said no problem just call us when you close and we will get started. We were also told by our sales guy, Brian, that he would send us a 3D model of the pool and landscape. It’s been 6 months and they have already started the build, no model!!! (despite 6 emails now asking about the model). We were also told before they started that Aubry from construction would be giving us a construction schedule. I doubt Aubry even exists because 6 voicemails and 3 emails… No construction schedule! They started the dig and laid the re-​bar and piping and have not been back in several weeks!!! The rebar is rusting and the dirt at bottom of pool is sinking because of rains weve had!!! despite our pleas and now our threats to take our business elsewhere, still no construction schedule. Dave, the construction manager, has been great and seems to be the only person there who cares the least big about the customers, the rest just care about your money, not you. I would suggest going elsewhere, unless you enjoy headaches and being made to feel worthless. Adding to review… our pool should have been done today but it is only a giant friggin hole in the ground! They have stolen $ 20,000 cash from us and have officially been fired. Our attorney will be contacting them.

I signed a contract with Cameo Pools on 6÷1÷14 and had a very nice, well constructed pool to swim in on 8÷1÷14.
Cameo’s service and communication throughout the construction project was absolutely top notch. Marcie did a great job with coordination, and the quality of the pool tile, pebble sheen, pump, etc. has been praised by several landscapers I had for post-​pool landscaping quotes. The one issue I had with the chlorination system was followed up on and promptly and taken care of.
The only reason for four stars and not five is that the salesperson I had (Brian) was not terribly honest upfront. He told us there wouldn’t be any issues with our dog door when it came to permitting (there was – we had to fill it in). He told us permitting usually took about a week to seven days (it took three weeks). The process of design/​permit/​getting started took almost half of the two months total from contract to completion.
I would certainly go with Cameo Pools again. Oh, and one important thing to have written into the contract… a firm completion date with penalties for late completion. We wrote in an August 1 completion date with a $ 50 credit for each day late (again, it seemed our sales guy made very aggressive assertions to how quickly a pool could be installed); feedback we received was that our pool was certainly fast-​tracked and completed much more quickly than a standard pool.

My neighbor and I both were getting ready to start large backyard projects. I enlisted a couple of pool companies to design a pool and give us a bid, one of which was Cameo Pools, specifically Cal.
He was pretty slick and super nice while he was here and left us with a nice stack of promotional pieces. I didn’t think he was really listening to what I wanted, but I figured we could work out details when I got the design back.
He got back to my neighbor only after 3 weeks from the time he indicated he would respond and never responded to me.
I never got a call back, never a quote. Nothing.
Needless to say, I will not be using this company. Poor customer service. I’m actually pretty relieved that we saw Cameo’s true colors before starting a pool with them.

Plain rudeness! This company missed not one, but two appointments this past weekend for a quote. I wasted a whole morning yesterday to make up for an appointment they missed on Saturday and they called to rescheduled because «he forgot». Did not get a call yesterday at all to apologize. If this is how they treat you BEFORE they get your project imagine how bad they will be after you sign. There are many other pool companies in Phoenix that want your business. Give this one a wide berth!

My name is AJ and my wife and I recently bought a house and had our pool remolded by Cameo pools. Honestly, we read all the bad reviews, but their price was lower than the competitors. About 1.5k lower for what we wanted done, so we went with Cameo.
At this point every thing was ok. The one red flag about cameo pool is they make you pay the second payment on a 2 payment system before their work is finished. Well I should have pushed to not let that happen because they still haven’t came out to fix what they broke in the process. So our remodel is done, but it looks like a 10 year old did it.
That is another thing. They hire all sorts of different contractors to come over to your house, and they never show up on time. We were lucky, because I can leave work whenever they call me. If that wasn’t possible, they would have never gotten any work done because of the weird times they showed up, canceled appointments, and even «Marcee» the Cameo Pool scheduler didn’t know when contractors were coming out!
After 3 trips home from work, for no reason, I was more than upset.
Side notes — their contractors dumped grout, and plaster in our lawn (ruining it), they broke our hose attached to our house and they still haven’t fixed the broken issues, that they created with our pool.
We never thought such an unprofessional company could exist.
Mike McConnell or «sales man» promised he would come out and help us with the chemicals and he never did. Plus, he took equipment from our pool motor and NEVER BROUGHT IT BACK!!! SO I HAD TO PURCHASE NEW PIECES! WOW!

We decided to go with Cameo Pools because they delivered. We have a total custom pool with spa and waterfall. The pool building was a very positive experience. Did everything go smooth and easy? No, but we had responses immediately and corrections. We recently had heater problems, it took a while to get it resolved. (the problem was one of the repair outfits who actually created the problem). But it was all resolved and we would recommend this outfit.

How long does it take to get a bid from this company? Oh about a week. Initially they gave us a verbal quote on the phone and we asked for it in writing. The written bid was 10,000 less. When we emailed back Joe, his own quote he began to argue via email. After a week of emailing back and forth, we decided that this lack of communication probably would be indicative of the level of customer service that we would receive as a customer. Buyer beware.

My husband and I wanted a pool. We decided to call Cameo Pool as we heard from one of their customers how happy they were. I have had other homes with pools built and I do have experience in building pools. This company was awesome. We would highly recommend them for your pool needs.

We recently built a pool with Cameo and are extremely happy we did. We solicited bids from multiple companies and cameo was the one that acted like a partner in the process from the beginning. They custom designed a pool for us… and gave input and ideas when asked. The build took exactly 3o days from start to finish and everyone who came to work at the house was extremely professional.
I worked with Marcee… and she was always available and responsive to questions… and when there was a small error… she quickly offered a solution. While cameo was not the cheapest, they worked with us to make the price competitive… with their superior warranties and service, we felt it was well worth the small difference.
Most importantly, we are loving our pool and enjoying it every weekend since completion. Thank you cameo!

We recently decided to purchase and build a new pool through Cameo Pools and we couldn’t be happier with the entire process. After interviewing & researching several pool builders in the valley, we felt that Cameo seemed to offer the best overall product for the best value. Thankfully, not only did they offer a good value, they made the process incredibly easy for us as well. Obviously, price and affordability were two of the most important factors when making a decision but we were also very careful about researching which products each company used when building their pools (ex pool equipment, surface, decking, pumps, filters, in floor cleaners, etc). I am a firm believer that your pool is only as good as the products used to build it and that you get what you pay for so after figuring out which pool companies were cutting corners vs offering the best products, I just felt that Cameo offered the best of both worlds when it comes to value and dependability. On top of that, the entire sales staff, construction team & customer service department were a pleasure to deal with. I can’t say that everything went 100% perfect but I understand that unforeseen circumstances may come up and I tend to judge people on how they react to those challenges rather that base my decision on the issue itself. When it comes to that, the Cameo team passes the test again with flying colors.
In the end, my family and I have a beautiful new pool/​backyard that we absolutely love and we can’t thank Cameo enough for how everything turned out. I like to say thank you to Steven, Larry & the entire Cameo team for treating us like part of their family. We will always be grateful for how you treated us and will continue to pass your name along to anyone we know who is in the market for a new pool!

My husband and I purchased a new home which had a large empty backyard. We knew immediately that we wanted to put in a new swimming pool. I requested several price inquiries from a handful of companies and then met with four companies face-​to-​face. Two of four came in so outlandishly overpriced that they were out of the running immediately. We finally narrowed it down to Cameo and one other (fairly large pool builder in the Valley). It was a tough decision because we really liked what both companies had to offer and they were both in the same price range.
Ultimately, we went with Cameo for several reasons:
1. We felt that the sales rep (Nicole) really listened to what we wanted and what was importance to us. She came up with a beautiful, creative design (that was different from all the other 3 vendors) that fell right within our budget. We thought we knew exactly what we wanted in a design, until we saw hers!
2. I conducted an internet search for reviews, and found that Cameo had much better reviews, with very little issues reported to the BBB
3. The vibe of their showroom was very «local and cozy»
4. The first impression was superb – this was the only company that provided us with a thick, bound presentation book that detailed background on their company, the pool process, the vendors they utilize, and more. Coming from a sales & contracting profession myself, I was impressed with the professionalism and effort.
We signed the contract and were ready to go! Unfortunately, we encountered several «surprises» along the way. Our home is in an older neighborhood and discovered that we needed to re-​route both our sewer line as well as a huge 17″ concrete irrigation pipe. We hired a specialty plumber on our own to come out and do the job. The irrigation pipe suffered many leaks and it was a long drawn out process. Throughout it all, Cameo was very understanding in working with all of our schedule changes and delays. Each time we had to reschedule, we were able to resume very quickly. Once the irrigation issues were fixed, the rest of pool construction happened so quickly! Pool passed city inspection with flying colors and I’m happy to say that we are now ready to enjoy our beautiful new pool every single weekend.
I’m shocked by all the negative reviewers on here – overall we are so pleased with Cameo and feel that we definitely made the right choice in selecting a pool company. From beginning to end, the lines of communication were open. E-​mails were always answered within a couple hours and phone calls were always picked up or returned very quickly. The final product we received is of the highest quality and beautiful construction. We could not be more pleased! A++++

Very poor workmanship and communication. I’m glad I didn’t pay them until the work was complete (which it still isn’t). I had them replaster my pool and asked that they fix the light. enclosure to which the salesman agreed. Turns out they just drove a wood screw into the existing fixture. Very unresponsive. It’s like their subcontracted crews don’t even know what they are supposed to do. Do yourself a favor and go with someone else.

There are so MANY things that went wrong when we hired Cameo Pools to do our pool remodel that I simply can’t write them all down; I will give you, the consumer, the reader’s digest version. If you want any specific details or pictures of the final product, please email me.
When our pebble tech replaster and Kool deck refinishing were completed, we immediately noticed something wrong with the Kool deck border around the pool and the separate spa. Instead of using a paint for the darker accents, they mixed together a powder and allegedly «sealed» it after applying this. This was NOT the exact color or material the salesperson showed us on the sample board. After a few weeks we noticed water stains somehow embedded in the «faux» accent finish they used — it wasn’t paint. So, the Kool deck crew came out and did it again and ‘sealed” it with a spray again. Then we noticed some areas were darker than others, so they came out again and tried to fix it. Then the third time we noticed it, we gave up and were tired of the poor workmanship.
Then, we noticed that the plastic drains and expansion tubes separating the pieces of Kool deck started to discolor due to the fact that they were stripped during the resurfacing of the Kool Deck. Our saleswoman promised to come out and repaint them, but she never did. i later found out that she left the company. And the Kool deck subcontractor that Cameo used went out of business (no surprise).
So, even though our 2 year warranty had expired, I figured Cameo would still want to do the repairs since the job was never done correctly. they refused.
Cameo also installed a new salt water system, but the guy who did it forgot to PLUG IT IN! So, after 2 weeks we had algae growing in our newly remodeled pool. They are so incompetent, it’s a wonder they are still in business. Now, I am sure there are many satisfied customers, but I warn you now — don’t use Cameo Pools unless you are willing to spend the time and energy for VARIOUS re-​dos, and many return visits form their subcontractors.
One last little detail on the poor workmanship: one section of our Kool deck is already completely separated (not a crack) from the underlying cement slab — and this happened after one year. Parts of our Kool deck look 15 years old when it’s only 3 years old!
Save yourself some headaches and go with a bigger, more reputable company that would do the job right the first time and ensure that their customers get what they paid for. I know we certainly did not!

We hired Cameo to relocate our pool equipment to another location in our backyard. After a few consultations with their sales guy Michael we decided to go with them for the work.
We were originally told the work would start early to late the following week, and (without any communication from them telling us it was delayed) the work finally started about a week and a half after we’d originally been told it would. When the crew came over to start digging the trenches they seemed unsure of exactly where things were going and what they should be doing. I’m not sure if any of the 3 guys were fluent in english and nobody approached me and said hey I’m the guy in charge here talk to me if you have any problems etc.
As part of the work being done, the sales guy told me that I should hire my own electrician and just have him run the pipe for the electrical wires in the same trench as the pool pipes. When the crew arrived I asked them what time would be good to have the electrician come. Since the guy I was talking to didn’t seem to speak english very well this conversation wasn’t the easiest. Finally we agreed on 3pm. My electrician came on time and started working. I then see the crew from Cameo packing up to leave and notice they haven’t hooked up the backwash line to the pool pump. So I have to monitor them and make sure this gets done.
During all this, Cameo sends a bill collector over to collect payment for the second half of the bill. I don’t pay it and later ask Cameo what is up with that because I’ve never heard of a company collecting half up front, and half when work BEGINS! (normally you pay upon completion right?) Anyway, Cameo tells me the is is very standard in the pool industry. Maybe it is, but I just thought I’d mention it because it leaves the client (me) no leverage in case of a job not completed which is what has happened with me.
The work crew finally finishes and leaves just as my electrician is finishing his work. The trench that was dug is not filled in. Cameo tells me that since I told the workers to leave it open for the electrician (which I was told to do by Cameo’s own sales guy!) that I would have to pay extra for that.
And finally, I purchased a fancy new pool filter from Cameo as part of this installation. When I was originally getting quotes on the unit I was told by some other companies that it’s a bit more complicated and specialized as far as use/​cleaning goes than the old sand filter I had and to make sure I got some instruction on how to use/​clean it. I was never given or offered this from Cameo, and as a matter of fact I had to ask the installers if there was some kind of manual for it just to get them to leave that with me.
Do yourself a favor, go with another company.