Bob’s TV Service

I called Bob’s TV Service and spoke with Steve. I told him about the issue I was having with my TV. He asked several questions in order to fully understand what was going on, then told me he would call me back after looking up the part needed for the repair. 20 minutes later he called to tell me the part I needed was expensive. I told him that I would likely buy a new TV instead. He could have given me a song and dance to get my business, but he didn’t. In fact, he made a point of calling me back because it’s Black Friday and he knew I would benefit greatly from this information. Steve was professional, friendly, and had my best interest in mind, which is why Bob’s TV Service will get all my repair business in the future.

You really can believe the 5-​star ratings. Steve was here and got 2 TiVo’s set up this afternoon. There were a couple glitches that were definitely not Steve’s issues but he very patiently and calmly got everything worked out. I talked with my son after Steve left and found that he had called on Bob’s TV Service at some time. We both agree we are happy with the service and will definitely recommend them anytime.
Thank you Steve.

I called Bob’s based on reviews and needed them to come out the same day. They did NOT disappoint. Steve went beyond the actual repair and set my remote in a better way. I would not hesitate to use them again and recommend them to anyone.

Steve’s The Man!
I texted Steve my issues with my big screen tv and in 5 mins we were troubleshooting over the phone! He was patient with my novice approach to TV questions and he found out what was the problem with my tv! He also saved me tons of money and I will always use Bob’s TV for now on.

I would recommend Bob’s TV repair to my family, friends, coworkers and anyone! I have actually had the pleasure of using their service twice and both times they have equally impressed me! Especially Steve! He has been so knowledgeable and helpful both times!
Thank you Steve!

TV wouldn’t stay on.
Called Bob’s TV Service, told him what was happening, he diagnosed the issue as needing a new lamp, and set the appointment to come out.
Rob showed up, at the time scheduled, replaced the lamp, TV works again.
As good as it gets for sure, EASY five stars, don’t pay attention to the complainers/PITA’s that gave a poor rating.

Whoever gave Steve a bad review? I totally DON’T understand that. Steve came out and attempted to fix my 14 yr old Mitsubishi 65″. The part he brought with him, in effect didn’t fix the problem. He had to FIND a part for my TV that Mitsubishi no longer makes. He told me it’d take about 3 – 5 days to get the part. He called me immediately upon the parts arrival and made arrangements to come put it in. The day before his arrival we had a family emergency and called Steve to reschedule our appt. He was GRATEFUL as hell that I called as he said most people don’t and he ends up driving there and no one will be home. He put me on the schedule for the following week. When he showed up he was VERY nice and cheerful as well as engaging. Me thinks those who gave him a bad review, MAY NOT have been the BEST Customers themselves! I had ZERO problem with him! It took him about an hour and my TV’s back up and running with a picture as good as today’s models.
I’ve used Bob’s 5 times over the years and they’re not only NICE, GOOD people. They’re GREAT at what they do and are VERY reasonable with their pricing. I will call Steve AGAIN if I need another TV repairman. Thanks Bob, Thanks Steve for all of your PROFESSIONAL customer service! I HIGHLY recommend this business!

Don’t expect anything resembling customer service. Steve is a jerk and needs serious training on how to treat customers. If you expect this company to call you explaining anything, good luck. They just want your money. I was told on 3 different occasions they would call me the next day and I always had to initiate contact. Several days later. When I’m given a quote by office personnel, I don’t expect the technician (Steve) to argue with me about the price nor to tell me I must be crazy to expect the prices I was quoted. Turns out I was right and he was wrong. There is enough competition in this city that you can avoid this company.

I told them my budget and they fixed for that exact amount even though it need more parts than original estimate.

Came to the house. Found the problem. Had to order a fan. Got it in. Came back, installed it. TV works again. All very prompt, courteous, and professional. Nice job!
Thanks.

This has been an awful experience dealing with Bob’s. We brought our Vizio in 2 months ago after having a circuit blow out that gave it picture. They suggested that we order the part from Hong Kong, as it would be cheaper than a local part. We were told it would take 2 – 3 weeks to get the part in and the tv would be fixed same day. We called multiple times over the past 2 months and never got a direct answer as to where the part was.
We finally got a call today that the tv was repaired! Woo hoo! We got it home, plugged it in… and nothing. The SAME issue that had been occurring before we brought it in was happening now. We worked for over an hour thinking we had plugged it in wrong, but to no avail.
We plan on taking the tv back to Bob’s tomorrow and either having him prove the tv is working or getting our money back ($ 200) for the non-​existent repair.
What a terrible business!

Called Bob after our 52″ Mitsubishi TV displayed no picture, it just had sound. Bob was very informative and let us know our options and prices of parts and labor if the TV didn’t fall under a warranty. He didn’t try to sell us on repairing the TV but let us know our options so we could add up the cost and see if it was better to repair or purchase a new TV. Due to his time and the information he shared, we will be using his TV service for any future repairs.

Last night came home, turned on the Vizio HD 42 inch screen only to find the picture and sound flickering. Did some basic trouble-​shooting to no avail. Began internet searching for TV repair in the Tempe/​PHX area-​starting with Unilocal… The reviews really did help, but when I checked Better Business Bureau, Bob’s TV Service was not listed. That had me concerned. Next morning, did a general Internet search, and of course found several companies… One, ConsumerTech TV Repair showed on their website they were BB certified; when I checked, they were not. So, perhaps the BB certification may not matter… I kept going back to the Unilocal reviews and gave Bob’s TV Service a call a little after 8:00am this morning. I am SO glad I did!
I was actually speaking with Bob who was friendly, and took down my information, and said a technician, Jesse was in the east valley and could possibly check out our TV that day. Bob went on to explain that it could either of 2 things– a problem with the supply power which could be fixed at home, or a signal board issue that would require the TV brought into the shop. Within less than 45 minutes, Bob called back to say Jesse would be by between 11:30 — 12:30.
Jesse actually arrived earlier than that… a professional, friendly young man who went right to work on the TV… checked remote response, cord issues, and determined the problem was due to the signal board (and even explained why/​how he came to that conclusion). Service charge and fee for coming out was $ 85 which would then be applied to cost of repair. About 2 hours later, Bob called to say what the problem was-«replace caps on y-​PCB» for a charge of 194.50. I had already started pricing TV replacements (around $ 499.00 and higher), so we went ahead with the repair.
Believe it or not, Jesse returned with the TV and by 2:00 we were with TV again!!! When Bob called to say Jesse could return the TV that day, he jokingly stated, «Now I hope you don’t get spoiled by this one-​day service!» Really nice gentleman!!! I let both Bob and Jesse know that I used Unilocal reviews to make my decision to use their service. Sure am glad I did… Thank you Unilocalers and thank you Jesse and Bob for how you responded to our need!

I selected Bob’s based on their location (Scottsdale) and the Unilocal!reviews. Needless to say, all of the comments were «spot on». Fast, polite, efficient, followed-​up at times indicated, etc.
I had a Vizio that was 30 days out of warranty, and while American Express covered the cost of repair (Note to those of you — buy electronics on your American Express Platinum card! They add an extra year onto the warranty.), I needed a quote.
Steve picked up the TV on a Tuesday, ⁵⁄₁; and I had my estimate the next morning, via email. I sent it to American Express; authorized Bob’s to order parts and fix and the TV was back in my house working on Tuesday, ⁵⁄₈. In addition, I appeared to be having trouble with my DVD player, and the tech was nice enough to do some minor trouble shooting with cleaning the laser, and got it to work.
I would definitely recommend!

Super fast, friendly, professional and all at a fair price. We couldn’t be happier with the service that we had today! I’ll be keeping their business card for any future needs and also telling friends and family to call them when needed.

Friendly, fast, competent. Bob fixed our flat screen TV. Highly recommended and way better than your local Best Buy.

Awesome service! Called and left a message as it was after hours. My call was returned the next morning at 8:00am by the owner — Bob. Explained my situation. He has the part in stock and I told him I’d be in on Friday morning. Quoted me a price and said he’d hold the part and get it fixed quickly. Showed up with the TV and less than two hours later it was fixed and for the price quoted on the phone before he had even seen the TV! They have a customer for life :-)

Fast. Polite. and Efficient. I called them this morning to see when I could get someone to my apartment to fix the bulbs in my TV. They asked for the model number and gave me a quote for what they thought the 2 most likely issues would be. They then sent someone out within the hour! When someone came out, they only had one part with them, replaced it and made a call to the office to get someone else to come out with the other part. The second guy was there within 30 minutes and my TV was good as new within 2 hours that I called the store. Both technicians were polite and quick and put everything back the way it was. HIGHLY recommend these guys.

Went in to see about a repair to a Flat Screen TV. They did an analysis and determined the repair would be more expensive than I wanted to pay, but they were quick, honest and communicated the information to me without trying too sugarcoat the facts or upsell me in anyway. I would return with any other issues i have with TV’s in the future. Good to know that small businesses that are ethical still exist.

Last week, my 1-​year old Panasonic Plasma HDTV suddenly stopped working. I spent the entire day on the phone with the Panasonic help line and never had a representative answer my call (I actually fell asleep being on hold for hours). My friend reminded me that my TV was still under a 2-​year warranty under Costco, so I called their services. (Costco Concierge is excellent, BTW, when it comes to technical support… I’m writing a separate review for them).
I spoke with a Panasonic representative through Costco Concierge and they had set up an appointment to have my TV repaired at Bob’s TV Service.
I just want to commend Bob’s TV Service for their friendly customer-​service, especially in picking up my TV for repair (you don’t know how I was stressing about having to ask a buddy with a truck to help me take my TV to the repair shop!).
Jesse, one of the managers, picked my TV early in the morning (last Friday) before I headed off to work, and left me with a loaner (a slightly older version of my Panasonic HDTV). That part was a surprise to me, since I already had a back-​up TV. The loaner is definitely a plus as part of Bob’s TV Service.
Jesse told me that the repair would only take about a 1 to 2-​day turnaround. And boy, were they quick! With the weekend in between, I am happy to say that my Panasonic Plasma HDTV was dropped off early this morning in great condition. Bob’s TV definitely kept to their word about their task completion. Steve, one of the technicians, set up my TV for me and showed me how to configure the settings on both the Panasonic and Cox HD box. I got a quick lesson on the basics of hooking up a TV, which was nice.
I highly recommend Bob’s TV Service for any Plasma/​LCD TV repair. They are conveniently located in Old Town Scottsdale, kiddy-​corner from Fashion Square. But the plus is that they do pick-​up and drop-​off services!
Thanks, guys! :)