Baker Bros

I went in to Bakers Bros to look at carpet, having the color name and brand in hand. I was very rudely treated when I asked for help and the who was «helping» me scoffed at me for trying to find this carpet with «little information» for their «huge» store. Awesome. If having a large store takes away from the quality of your service, you may want to rethink your business practice as well as place kind individuals on your front end. I’m very unhappy with the service and will not use baker bros in the future.

This is about a particular aspect of Baker Bros. Flooring, their position in the Central Arizona ceramic floor and wall market as the main outlet for Daltile ceramic products.
A potential flooring project is best rendered in primary colored 1×1 inch porcelain tile. Green, red, black and white.
A sales rep at a large tile source said these once staple industry products are boring, therefore, not srocked. I think they take a long time to install correctly and unsuited for a high-​production, low-​budget environment.
They are hard to find online.
Daltile has been an excellent, creative source of industrial ceramic products for decades. Their marketing and sales has adapted to the times. The Daltile web page identifies Baker Bros as THE Daltile official outlet.
I called, Steve answered and said they do have product lines of 1×1 tiles.
Journeying there we found the Keystone line of porcelain suitable for foot traffic. It will take six to eight weeks to cook up a batch of red tile, but everything else is easily available and priced pretty well.
Thank you Daltile, Steve and Baker Brothers for professional, classic service.
We also bought two very nice rugs on sale. A worthy place to shop.

Horrible experience with company that does not live up to it’s name. They take no accountability for their product at all and customer service is deplorable. I used their cleaning service, which left terrible stains on the carpet. The professional cleaner said he used too many chemicals. Coming back twice did not help. They stated stains caused by pets and washed their hands of me.
An independent carpet cleaner came out, and said that stains could not be caused by pets, and surmised that since stains only showed up after Baker Brothers came to clean, it was in all probability something they did. Stains came out with a rinse only.
I paid $ 200 to have Baker Brothers Stain my carpet and take no responsibility. They dismissed my claims that it could not have been pets entirely.

We stopped at a Baker Bros. to find an entry rug. They had one we liked except it was too large. The gentlemen called this Baker Bros location and they confirmed they had it in the size we wanted.
Because we were leaving town the next day, we had to cancel our supper plans with my mom and go get this rug from across Phoenix. When we arrived here, they lady was on the phone and paid no attention to us. We waited and waited. Finally she asked what we wanted. She said «all the rugs are over there, pick out what you like.» I told her that we were there for model x in 5′ width and a gentleman called and confirmed you had it. She said «we don’t actually have that particular one but you’ll find another you’ll like.» NOT!

We have travertine floors in the family room.
We have a very high vaulted ceiling in the family room.
We have an echo chamber in the family room. (Helloooo hellloooo hellloooo…).
The solution? Well we’re not going to pull up the flooring so we went shopping for an area rug to help dampen the sound. Name a store, any store and we visited it. Generally we found two things in common. One, area rugs can be very expensive and two, most rug salespeople don’t have a clue what they’re talking about.
Bear in mind we weren’t looking for a plain old rug. We wanted what could be described as an «oriental rug» but not fancy.
The salesman at Baker Brothers (Steve) was more than helpful. Rather than just pointing us at the racks and racks of rugs he asked us a bunch of questions. What colors? What’s the room look like? Traditional? Modern? Children? Pets? Lot of foot traffic? After answering all of his questions he actually steered us clear of wool rugs and pointed to the less expensive man-​made rugs (by the way, «less expensive» is a relative term).
We found one that we liked but they didn’t have it in stock in the size we wanted. So, what did Steve do? Let us take the smaller rug home to make sure we liked the colors in the room. Nice guy. We liked it and ordered its bigger brother which came in to town in about a week.
Nice store, nice people, nice experience. And, the echo is gone.

I don’t like leaving negative reviews, but as consumers we have to look out for each other. We bought our carpet in 2009 from Baker Brothers on Hayden and Chapparal. The salesman was nice and we were generally happy with the finished product. The same year our old, male cat started to pee and the smell wouldn’t come out. We knew that in order to keep the warranty valid we had to call them and have the carpets professionally cleaned. The smell didn’t come out. Long story short and multiple cats peeing over a five year period, we missed one of the needed professional cleanings every 12 months and lost our warranty. That sucks, but our bad. I left a message for Chris in Baker Brother’s warranty department asking them to please come and replace the patches that smell like cat pee. Five days later with no return call, I called back and left another message for Chris. He returned my call later that afternoon and was immediately antagonistic. He said that they don’t replace patches of carpet. I asked him to refer me to someone and he said that I’d have to go on line to find someone. I asked him why it took him five days to get back to me after I reached back out to tell me that and he got even less friendly. We can’t possibly be the first people who want patches of carpet replaced. He explained that they’ll do the whole room, but not a patch and was a total dick. He couldn’t have cared less about our business or being a nice person, and he’s their warranty person. I will never do business with Baker Brother’s again. Never. Their warranty ain’t no warranty.

I (and my husband) just returned home from Baker Brothers on Hayden Road in Scottsdale and fully had planned to bring an area rug or two home to try in our Family Room. The salesman, if you can even call him that, ignored me for about 20 minutes and when I asked him if he could help me when he was finished with his customer, he advised me she worked there also. All the time the two were visiting instead of helping me. I am 72 years old with both cervical and lumbar back fused and I amin great pain from turning all those heavy carpets with NO HELP!
When I asked if he could take a rug down so I could see it on the floor. He asks «do you really like it?» Why would I ask if I didn’t like it?
I said yes, and I might want to take it home to try in our family room. He walked away I believe to take a phone call. I once again asked for his help to see if I could take the sample colors that were on a separate swatch. He refused!
I’ve worked with Baker Brothers previously and had a good experience, but I’ll never buy anything from this arrogant rude man. There are many people looking for jobs and I recommend you replace this man with a sincere salesman who likes to help people find the right carpet to be happy. We also wanted to look at flooring for other rooms, but could not stand this man any longer and we left!

I give these guys 3 stars, which means A-OK’(according toYelp), and I don’t mean to infer these guys are actually A-​OK. They’re just okay…
I know that these guys have a poor rating on Unilocal to begin with, but we were under a bit of a deadline and they were going to be able to deliver. The salesman was a bit condescending when he found out there would be competing offers, but he did a thorough estimate (showing us cuts and how the carpet would be installed.). The other companies I got estimates from either could not install in time, simply did not get back to me, or I just didn’t like (Empire Carpet.)
So despite being the most expensive, we went with Baker Brothers to install tile and carpet in almost the entire house.
First off, they don’t have their own people. They subcontracted our carpet removal, tile installation, and carpet installation. They MAY have some of their own, but we never saw them. They said «the company truck broke down so we’re using our personal truck today.» Haha.
Back to the salesman, he KNEW we were changing all of the flooring out because the previous owner let their dogs ruin the floors with urine. We explained a long process of (1) removing carpet and padding (2) washing concrete floors (3) bleaching floors (4) treating the floors with an enzyme eliminator and (4) sealing the cement. So we were surprised when they didn’t want to take out the urine soaked tack strips. After a very heated phone call, they did it. My salesman was off that day, but eventually they did it. When they came back after a week of the floor being treated to install the carpet, it took them 14+ hours to install carpet in the house. 10 of that doing the actual carpet, about 4 doing tack strips. One of the guys didn’t speak a lick of English and didn’t know a darned thing about installing carpet. Plus they left their lunch garbage and several water bottles in our yard when they did leave.
The tile was done beautifully, with no problem by the way.
If we had not been under a time constraint, we would have had the option of going elsewhere. And because of the price, we would have. But if you have a weird situation, and can pay a bit more — I think they’re the way to go.

I hate to write negative reviews… but…I had the WORST experience here. I would stay REALLY far away from here. They will quote you some outrageous amount and then not even follow up. It is a SCAM!

My wife and I would like to thank you for the fantastic job your company did installing the new carpet in our home. We were thrilled with the entire process. Everything from the product selection, installation and clean up went perfectly. The installers were polite and really took extra care moving and replacing our furniture. On top of all that, the new carpet looks spectacular. If you ever want another customer to see how our Tuftex ‘Heat Wave’ looks installed, they are welcome to visit our home.