ActiveForever

Am I reviewing the same company as everyone else? I was looking for a specific wall-​mounted vanity mirror. I called to confirm they had the item. They had it, and I ordered it over the phone. Two days later it arrived. No drama, no mistakes. Maybe I was just lucky.

This company is terrible! My mom purchased a portable oxygen machine from them. It was brand new and not a cheap piece of medical equipment. However, as she suffers from pulmonary hypertension she is tied to an oxygen machine ²⁴⁄₇. This has naturally made her depressed and often feeling trapped. This machine was the answer to our prayers. It gave her around 4 hours of being able to be out and about without concerns of running out of air. Well, the machine has broken down three times and they’ve yet to replace it. They «repaired» it but it broke two times after. At this point they should replace it. However it’s been a battle to get any answers from customer service and everyone she talks to makes her a different promise. It’s been nothing but stress and disappointment! Avoid buying anything from this heartless unorganized company.

Horrible Experience. I ordered an item and requested next day delivered. Called the company to make sure they got my order and I was getting it the next day. (What I ordered I needed in a rush for a bed ridden family member). Well, when I called the company, I was told that the charge I paid for overnight was not correct. On top of the amount their website quotes for overnight, the manufacturer also charges an additional $ 129. So after disputing this, we came to an agreement to deliver it in 3 days. On the second day I called to make sure that item was shipped and guess what, NOT SHIPPED. So I would not be receiving it as promised. I was told I would have to wait until the following week and they were not sure when the manufacturer would ship it out. So bottom line it would take the normal 7 to 10 days to be delivered if I was lucky. Of course this was not acceptable so I decided to cancel my order because I really needed this item ASAP. (I ordered it from WAYFAIR excellent service.)
In addition, I asked Active Forever to sent back the payment to the third party company called Affirm, which I used to pay for this Item. I was told in 2 days it should all be cleared and I would get a notice telling me my account had been cleared. Well I called Affirm 2 days later and nothing was sent to them that I had canceled my order. Now is a week and 2 days later and I called Affirm again and nothing has been sent. So I called Active Forever and I was told that they submitted the paperwork and their waiting on Affirm to respond. As you and I know that means they probably sent it today. It is really endless.
The only good experience about this whole situation was speaking with Greg. He really tried with all his superiors to help me get the item on time, but unfortunately his company and the manufacturer are very irresponsible. Greg should be working with a more reliable and respectable company. Not a company who cannot deliver what they promise.
Thank God for this bad experience because I found WAYFAIR, Who actually delivered and I got the item at a lower cost. They have great customer service. I highly recommend them.

Ordered item in April 2015. Never arrived. They said it went to wrong address. They accused me of typing In the wrong address. No way possible, as I don’t know anyone at that address, so it couldn’t be a default entry that went wrong. They said they would refund me. No action. Then they let me know it was returned to them by wrong recipient but I would need to wait until it reaches the warehouse for a refund. That was in May. It’s now July and still nothing. I contacted them today and they said once it reaches their location I’ll get a refund. I wonder if they have a bridge to sell? NEVER use this company! Buyer beware!

Terrible online service! I ordered one item and didn’t receive it until 2 months later… after calling 3 times and an email a month out saying it had shipped, just to call again and find out it wasn’t shipped. Will never order from them again.

Horrible customer service … Ordered an item and called several days later to find out if it was shipped and was told it was on back order and that I should have received an e mail but they forgot to send it. When I asked about the back order arrival I was told they could not give me an answer. The agent seemed like he could care less about my order and was basically like whatever … I called back and cancelled my order and ordered from a reliable company like Amazon. If I would have saw these reviews prior to ordering I defintely would not have bothered with this company …

I purchased a calf sleeve from this company to protect my calf and shin while in the ocean. I received the sleeve and it ran very small in size. I measured my calf following the directions of their size chart. I tried it when it arrived but couldn’t get it over my foot. I told this to the representative and he said to return it for a refund and to buy the larger size which I did. I paid for the shipping for the return and mailed the product back. It’s been well over a month and I haven’t heard anything or have I received a refund. I called and spoke with their representative who told me I could not return the product because it was removed from the package and tried on. I said I went by the size chart and measured my calf and followed your directions and it was too small. I also told him I’ve tried on wetsuits, clothes, sandals etc like everyone else from other stores and put them back on the shelf or purchased them. I am very disappointed with the customer service and the company. They give incorrect calf sizes they want you to follow and won’t refund the product.

The website descriptions and advertising is purposely misleading. I had bought the wrong item because the picture they showed was not what I was sent. I had called to try to return the item, but the staff said I would need to pay the shipping, and the restocking fee was a huge percentage of the item itself.
Thus I was forced to order from them again to complete the item that I had wanted to begin with. But the items were shipped separately, and the second part did not arrive until 2 months later. Once I tried to assemble the parts, the rubber band just snapped.
The price may look good, but the hassle in dealing with them is quite agonizing, extended, and the frustrations only end with a dysfunctional item.

Do not deal with this company. I ordered some items and they had a computer malfunction and double charged me, went to BBB with no results but my credit card co. with a lot of email evidence gave me a credit back. Buy from some other company but NOT fom Active Forever. They prey on us older less computer literate folks. STAY AWAY from them!!!

they had the best price around for the item i wanted. on arrival the the was not as described in the ad. clearly their error not mine.
when i called, they said to ship it back at my expense, if the item proved to be not as described i would get a full refund otherwise there would be a 30% restocking fee. the return shipping was $ 25 so i called back and requested a prepaid shipping label which was granted by another agent w the proviso that i would be charged back for shipping if my claim was untrue. i took 20 mins and took a bunch of photos to show the item i bought was the wrong size using a dial caliper and tape measure, then wrote a detailed description of the error
i only got a partial refund. never got any response to my calls, had to file a time wasting dispute with paypal, which they did not respond to, then had to file a claim which they did not respond to, then paypal had to investigate and issue the remaining refund.
this is dishonest customer service, not poor service. it is systemic, see the review by Amy L on 11÷3÷12 or KN on 3÷23÷12

Take your business else where.
Notice how the only positive reviews come from people in the Scottsdale, AZ area. Where is this business located?? – the Scottsdale, AZ area. Hm.
I too had ordered a product for a Christmas present, and was supposed to receive it in time. I didn’t.
After waiting for my product and not having heard from Active Forever, I finally received an email on January 7 from Amazon explaining that my product had never shipped and they are not going to charge my account. Thank god for Amazon.
I contacted Active Forever and they informed me they had run out of the product and won’t be receiving any more until the end of January. Awesome, thanks.
Their customer service was a joke. Unresponsive, short, and NOT helpful.
The name of the «Key Accounts Manager» was Debbie Dollar… I don’t care who handles my account, and I understand there are woman (maybe even men) with the name Debbie Dollar, but this seems like a fictitious name for a «Key Accounts Manager». Have some accountability for yourself and your business. Maybe «Ivan Inventory» should have done a better job ensuring the product I wanted was available.
Ps. This is my first review. I’ve had some bad experiences in my past, but this is the one that propelled me to create a Unilocal account and write a review.

There are only two positive reviews (read: shills) for this company; both are from nearby in AZ.
I bought socks from them. Not cheap socks, but $ 60+ Jobst socks. They developed a hole on the third wearing. I tried to contact customer service online, but they want you to call. After lots of calling and tons of time on hold, I got a guy who coud have cared less about my defective product. He said he would follow up with me later that day. I heard from him 2 days later, via an email addressed to an unknown woman (I am a guy) referencing an entirely different order. I responded to his silly email and have not heard from anyone since.
They request reviews on their web site. I have submitted two different reviews for this product. They have yet to publish either.
A totally dishonest and bogus company from my standpoint. Stay away. I can’t wait to sue.

Ordered a product online and paid for for expedited shipping. Itr has now been 12 days. I called them after one week and they basically told me it would be there when it was there. Very rude and unaplologetic customer service.

I purchased a Dust Mite Cover from this online company and was told it had a lifetime warranty that came with it. I’ve had the item since May 2012 however didnt’ start using it until October 2012 and in December 2012 it started falling apart. I contacted
on 12÷20÷12 for the first time and have yet to get anyone to help me. I have asked for a refund because the company that manufactured the Dust Mite Cover is no longer one of their customers and they refused. I have also contacted BBB and am awaiting a resolution. Trying to call this company is a joke. They either don’t answer the phone or they say they will call you back and never do.

If I could leave zero stars I would. I’ll keep this as brief as possible even though it’s not been brief at all. 1. They shipped me the wrong item. 2. When I contacted them on a thursday they said they would send the right item. I asked if it would arrive by Xmas (it was a present) and they said they would check and call me back. They never called. 3. I emailed the following Monday– no response. 4. Called late Tuesday. Was told by a manager he couldn’t access my record and the person who didn’t call NE back Thursday would call me back. She actually did this time. 5. They hadn’t sent the right item the prior week so I was told it would go out the next day (Wednesday– I had to have it by Thursday). I told them to forget it and cancel the order. They insisted that they still send me a return label so that I didn’t have to pay for the return of the wrong item. 6. Two days later no label. I called again and asked to speak to a manager. I was sent to the voicemail of the person who has been delinquent. Called back and got a manager who said I should receive the label later that afternoon. 7. It’s now six days after the call where they said they would send the label and guess what?! NO LABEL!
I cannot conceive how at every single step in this process they have managed to perform poorly. Now I have the added aggravation of seeing their web ads every time I’m on the Internet. Because I purchased something there I guess their advertising is following me. This would be a good strategy if it didn’t constantly remind me of the terrible service I received which led me to post this review.

I thought I had found the most amazing site ever! Lot’s of cool stuff, decent prices, free shipping, and would arrive quickly.
I realized that i had ordered the wrong thing (my fault, I think I was too excited about these cool products and was moving too fast) so I called to cancel my order.
I was told that there was no possible way of cancelling, that the order was already printed, packed, and put on the pallet for delivery. Although I am still not sure how this is possible, I had JUST ordered it. But okay.
me: «So when it gets here… I’ll just return it?»
lady at Active Forever: «Well, here’s what you have to do. the day you receive it. Not the next day, not the day after that, ONLY the DAY you receive it. You give us a call. And we will most likely return it. There will be a return fee, and you will pay shipping, and we may not even be able to return it then, but we’ll see.»
What?
Not worth it, I only spent 30 bucks, but I just didnt want those things. all I wanted was an exchange.
Weirdest return policy I’ve ever heard of.
One star for having great reasonably priced items, one star for shipping my items so fast (if they really even did)… but thats about it. You cant run a business with this crappy of a return policy.

Active Forever finally resolved my problem and returned my money. They took a long time to do it and I had to phone repeatedly. They told me they would let me know if they wanted me to return the product, or how to handle the defective product, and I have never heard from them. Not sure if I should give these to the Goodwill, put them in the trash, or keep them to see if Active Forever contacts me. At any rate, I would raise their rating based on their making good on this transaction.

Heads Up donot even try to buy any medical or healthcare supplies from Active Forever as I just had a bad experience trying to buy a wooden cane from them and this total
incompetent dishonest rip off outfit tried to double bill my Master Card Account for TWO Canes not just the one I actually ordered. And, which I found out out when I checked
by Debit Card Transaction Record that their salesperson named «Rockie» had tried to scam me for two canes instead of one and when I called them about it a so-​called
Supervisor lied and tried to deny their doing it. Go elsewhere for all your health and medical supplies so you donot get ripped off by Active Forever.

do not recommend

They’ve got everything you need for rehab, medical recovery, etc. The staff is extremely knowledgable and helpful. Highly recommend buying any crutches, ankle braces, etc. from ActiveForever instead of Scottsdale Healthcare. Right across the street and way cheaper for the same stuff.