A AAA A 1 Fast Guaranteed Appliance Service

We had a GE Over Range Spacesaver microwave go bad on us so we called this company after doing an internet search. The lady that answered the phone was nice and stated that they would have someone over in the next four hours. About an hour later a serviceman named RIchard Malouf came over… what a mistake. The first thing he asked to do was use the bathroom (which he did). He was the most unprofessional guy I had ever met. He desperately needed a shower (I had to hold my breath and could smell him from all the way across the room). After explaining to him in detail about what happened to the the microwave he stated that he wasn’t sure what the problem but it was more than likely one part of two possible problems and would cost either $ 231 or $ 410 to repair (parts & labor). He wanted to take it to his shop so that he could take another look at it. Since he was alone he needed help to remove it from the wall and fortunately I was home at the time so I reluctantly assisted (I had to hold my breath). He took a check for $ 100 as a «deposit» and stated that he would call back in a few hours to tell me what the problem was. He called back and spoke to my wife several hours later and stated that it was a still another (3^rd) type of part and that it would cost $ 215 in total to fix and that he could have it back to us the next day so my wife game him the go ahead to repair it. However, the next day he called around noon to state that he was wrong and that it was one of the original parts he quoted that needed replacing and not what he told us the day before and stated it would cost $ 410 to repair. My wife was not very happy to hear of this «new» estimate and she told him that she would call him back later.
About three hours later he called and was very rude to my wife and stated that his boss wanted to him to remove the microwave from the shop and return it to us. When my wife pressed him for the phone number to his «boss» he hung up on her! When she called him back he was rude and stated that he was dropping it off. He pulled up and dropped it off, literally dropping the microwave onto the concrete floor of the garage from about a foot off of the ground. He was totally rude and arrogant. I called the company to complain and although the lady who took my complaint was nice, I understand that these «Servicemen» are actually independent contractors! I also understand that the owner of this company spends a lot of money on advertising. He should have spent it on making sure the people he contracts are professionals! Although they said they would void my deposit check and send another person out we said NO WAY to another one of their guys. I’ve had appliances serviced in the past and so far the best service was from Sears. I’m probably going to call them again.