Wandy Tsai, DDS

The best dental office around! Dr Tsai and her staff always warm, caring, and very professional. Myself and my family have been patients for the last five years. We are always confident that all of our dental needs are taken care of. Dr Tsai is conservative in her recommendations and never pushes services. I trust her and here staff to put my best interests first.

Although I moved out of the Santa Cruz area a few years ago, I always try making an effort to make an appointment with Dr. Tsai when I come back to visit (I have family here). I never realized how hard it is to find a good dentist until I moved away and tried finding a local dentist where I am now. Not that my experiences with other dentists were bad, but Dr. Tsai and her staff’s quality, skill, and customer service were simply above and beyond. They always made me feel comfortable, and sometimes I would even fall asleep with my mouth wide open during the middle of a procedure! (I might even have a guilty pleasure of enjoying getting my teeth cleaned… it’s like a spa, I swear!)
I used to have my teeth cleaned pretty regularly, mostly with Linda. She’s cleaned my teeth for as long as I can remember. She has a very nice touch and my teeth always feel so clean and smooth afterwards!
After the cleaning, Dr. Tsai would do a check up on areas Linda might have found that needed a look at. Luckily I never had anything too bad (for the most part)!
I did have to get a few fillings with Doctor Tsai when I was younger though… but she totally put all my fears to rest. I’m not going to lie, I am a big baby too. You have to understand, the first time Doctor Tsai saw me, I was so nervous my head was literally all the way stretched as far away from her, hanging off the chair! But by the end of the procedure I was completely relaxed, I’d say it was quite a miracle.
Scotts Valley Dental Care really is a one of a kind dental care provider. Everyone is friendly, caring, patient, understanding, and accommodating. They even have ipods for us to use while in the patient chair, though they recently switched to Kindles.

I have had generally favorable experiences with Dr. Tsai (one exception — a cracked tooth should have been caught but she didn’t show up for a hygienist appt. checkup — big miss) but yesterday which resulted in my decision to never return to this office. I was early, the staff running late. This was a problem because I had to be in San Francisco for a dinner. I was asked to go through medical information but the electronic pen didn’t work. I was blamed for it not working by office person Luan, quite rudely. He said it didn’t work previously but worked just before me. Well, it is not my fault the pen didn’t work. The staff was not their usual on point self. I did inform a woman at the front desk that I had a second insurance carrier but I assumed, apparently incorrectly, that I owed nothing due to insurance payment. I was dashing out the door because I was late AND thought there was no balance. I have received three emails in less than 24 hours. This is the verbatim email received from Luan which I consider condescending at best. I received these emails less than twelve hours apart! I had no time to be home, photocopy, scan, mail the cards. I have a $ 0 balance and always so except for this now 24 hour old balance.
From Luan who comes across most autocratically. I am a 57 yo woman who has been a senior executive and own/​owned three homes I certainly know my responsibilities.
1. Luan: You are ultimately responsible for all costs associated with your dental treatment. The submission of dental claims and the collection of only the estimated portion is a courtesy we provide to all our patients with dental insurance. We were expecting a payment from you based on the pre-​treatment estimate you requested we submit on your behalf. If you had information that was going to change your estimated co-​payment it was your responsibility to make sure we had all necessary information on the plan. There is specific information such as the member ID number, claims payor ID number, group number, etc. that we require in order to submit the claim for you.
As I mentioned in the previous email, please provide a copy of your secondary insurance card so that we may be able to research the plan to see if they would be able to make an additional payment on your dental treatment. Email would be preferable, but you may also fax the copy of the card, if it is more convenient for you.
Also, it is my understanding that you had used our intra-​office communication system in an attempt to get Dr. Tsai sooner. Our system is reserved for use by employees only. Please refrain from type of behavior in the future. WHAT? I HAVE NO IDEA WHAT LUAN IS TALKING ABOUT!
2. There is no record that the dental insurance we have one file, Blue Cross
Blue Shield of Massachusetts would pay for the full cost of your visit
today. A copy of the pre-​treatment estimate that you requested is
attached.
Also, we had no knowledge that you had secondary insurance and you did not
mention anything while you were updating your information today. Please
email a scanned copy of the card (front and back) or scan and fax a copy of
your dental card (front and back) to our office (fax# 831−438−4572) so that
we may research that plan to see if they may provide additional payment.
Not all secondary insurance plans have standard coordination of benefits.
Thank you,
Luan Nguyen
Scotts Valley Dental Care
5268 Scotts Valley, CA 95 066
Ph: 831−438−8503
3.Attached please find your invoice for today’s visit; your co-​pay is $ 109.60.
As our office policy is to collect payment on the day of service, could you
please mail a check of the total amount or call and pay by phone
immediately

This is THE BEST dental office. I have recently returned to the area, and was dying to come back to Dr Tsai. Cleanings are not the same anywhere else, and Dr Tsai always takes the time to explain procedures and answer any questions. Luan has made my family feel comfortable from the beginning, we wouldn’t dream of going anywhere else.

Dr. Task and her staff are kind, caring, prompt, professional and responsive. They took great care of my 95year old mom and her remaining 4 teeth before she passed away. They take good care of me. I got a thorough cleaning and polishing today and was out the door in under an hour.

These guys are incredible. They’re so great at making you feel comfortable and dare I say— enjoy your visit! Prior to moving to the area I saw the same dentist from a child and was afraid I wouldn’t find a replacement. These guys totally made me feel right at home.
Very thorough! Very friendly and beautiful office :)

Dr. Tsai and her staff are caring, professional and provide wonderful dental care. Dr. Tsai was recommended by a friend who had major gum work done. This friend is very squeemish and sensitive so I knew Dr. Tsai had to be good. She is that good, and her staff is amazing! Luan always gives me such a nice greeting and I feel good about coming in. The dental hygienists are kind, sensitive and thorough (as you want a cleaning to be). Whenever I am having teeth issues, they listen and are very responsive with solutions. As I was sitting in the chair today getting my teeth cleaned, I was thinking how lucky I was that my friend recommended Dr. Tsai. How often do you feel lucky when sitting in your current dentist’s chair while getting worked on? :-)

I have been a patient of Wandy Tsai’s offce for over 5 years now and my review of their services has been the same since day one. The staff is always extremely friendly and professional. I always feel the high level of care from the moment i enter the facility to the moment i leave for my car.
Their service skills are exceptional and their dentistry is amazing! My teeth have never felt or looked this good before i have been going to Dr. Tsai’s practice. Wandy herself is extremely caring and always has your dental care in mind, not your wallet. My Dental Hygienists are all very capable, knowledgeable and caring.
The facility looks a bit homely from the outside, but once inside you experience a dentist office that offers comfort and great dental care.

Dr. Tsai is extremely thorough, gentle, and takes great care in explaining everything and helping me come to the best decision regarding my dental care. The office is well run and organized. The hygienist is equally thorough and gentle. I highly recommend Dr. Tsai and her staff!

Finding a good dentist is such a key part of having good oral health. If your afraid of your dentist, like many people are, then chances are you are going to avoid going there and your teeth will suffer. You only get one chance at your adult set of teeth and Dr. Tsai and her crew are more than happy to help you keep them!
Starting from the minute you walk in, your greeted by name by Luan and asked if you need water, a toothbrush, the restroom, they are always making sure that your needs are attended to. Even if you call on the phone they know your name by your voice, that’s the nice thing about living in a small town…
Linda is an awesome hygienist, she has magic fingers. Very thorough and gentle cleanings. I come back every 4 months for a cleaning and although my insurance sucks, the prices for cleanings are quite reasonable.
Dr. Tsai is a true professional, I recently (yesterday) sat through a 2−½ hour crown removal. Usually they don’t take so long but apparently my old dentist did a really good job placing the original crown. After about 15 years it finally needed replacing as a cavity started to form at the base of the crown. Dr. Tsai had to cut this chunk of gold into 5 pieces to remove it and I was amazed after seeing the pictures of the exposed tooth that there was not a single cut made to the tooth after all that cutting on the crown. I was very impressed. Although this procedure was not all that comfortable to go through for that length of time, she and her assistant Shaundra were very accommodating and kept making sure that I was OK as the procedure went on. I always feel like giving her a hug when shes done but that I’m guessing that would be inappropriate ;)
I’ve got my dentist office for life!

Dr. Tsai is my favorite dentist ever! After my first visit there a few years ago, I moved my kids from their pediatric dentist, to her office as well. She spends a lot of time with you and explains things well.

Dr Tsai has been my family dentist for a couple of years now and we have been very happy. The cleaning and office visit always goes smoothly. The gentleman at the front desk is really easy to work with for booking appointments and dealing with insurance and billing matters. When I had fillings the procedure went very smoothly and took less time and discomfort than I expected.
Dr Tsai is frank with her advice and I think she is trustworthy — some dentists will recommend unnecessary stuff to pad out the bill but I have never had that impression with her.
My teeth are in better shape since I started at this dentist!

I have been going to Dr Wendy Tsai and I have very impressed with her and her staff. She is very attentive and explains everything she is doing during the treatment. She is always concerned with my comfort and she ensures a painless visit. If you do not have a good dentist give her a try.

Beware… I had one of my worst dental experiences with Dr. Tsai. I feel like I saw someone totally different from what’s described in the other reviews (which is why I went to see her in the first place)
Do NOT see this doctor if you have any kind of dental material allergies or need a filling (or for any reason for that matter).
Dr. Tsai is very young and just doesn’t have the experience of a more seasoned dentist. She’s overconfident in her skills.
The office superficially seems good. They have you fill out the intake forms on a computer and there’s a whole page asking questions about dental allergies.
I was very specific with Dr. Tsai about what I need to avoid and made a point of repeating it to her in person. She was convinced that if only a little of what I’m allergic to is in the filling, I should be fine.
She said the allergy on a patch test is different from what will happen in your mouth.
From all the glowing Unilocal reviews, I decided to trust her. She acted confident and like she knew what she was talking about.
When I showed up for the filling appointment, she forgot about the allergy problem and wanted to put in my mouth a substance that contained lots of what I’m allergic to. I had to argue with her to get her to put in the other kind with less of the substance (I should have left on the spot, but again, I was trusting the positive Unilocal reviews).
The process for getting the filling was terrible. She put a fruit-​flavored numbing agent in my mount that dripped down my throat and made it hard for me to breath. My nose started stuffing up and she continued to work on me. She put some sort of large, plastic item in the back of my throat that blocked off my airway. I couldn’t breath. I’ve NEVER had a dentist do this before when I got a filling. My nose was so stuffed up and I couldn’t breath out of that either. She went back and forth taking this plastic thing out of my mouth and putting it back in so I could get some air.
It was two hours of torture but I wanted to trust that she knew what she was doing. She kept complaining that this was taking too much time.
This was one of THE WORST fillings I ever got too. I was in horrible pain after getting it. The filling was on a back molar and was too large. It was so misshapen that none of my other teeth touched together anymore when I bit down. I couldn’t even touch my front teeth together, so now I had an open bite which I NEVER had before.
I went back to get the filling adjusted. She drilled it down a bit and made it worse. For me to bite down all the way, my jaw was sliding one whole tooth length over to the left. It also caused a noticeable lisp when I spoke (friend’s and family were commenting on it).
The tooth hurt like crazy too.
Dr. Tsai said since the tooth hurt still, I needed a root canal and should get braces. She also suggested for me to pay her to have my tooth crowned. She said that would help because the filling was deep. All of her suggestions were wrong which I’ll explain.
I went to see Dr. Joiner (the orthodontist she recommended) and he said the problem was the filling on the tooth that Dr. Tsai worked on. It was the wrong shape. He didn’t believe braces would help.
The pain was just horrible and the tooth felt itchy. Imagine wanting to scratch an itch in the center of your tooth. That’s was I was experiencing all the time.
I consulted with an allergist, a dermatologist and another dentist. ALL of them confirmed that you should NEVER use a substance a person it allergic to in the mouth. It’s actually worse because you’re constantly in contact with the substance.
I went to another dentist and had the filling replaced. It’s not fun being in pain and having to pay for replacement dental work. Pain and itching quickly stopped when the material was removed.
I was told the filling wasn’t deep at all and a crown not necessary.
So, I didn’t need braces, a root canal or a crown at all. Dr. Tsai gave me the worst advice.
I also showed up for one of my appointments (even had the reminder card on me) and they didn’t have me in the system (this was not the appointment for the filling). After waiting, Dr. Tsai saw me anyway.
When I got my bill she charged an «emergency» dental visit.
I decided to look at my statement more carefully and she also overcharged for my filling (she charged for a 3 surface, when it was a 2 surface job).
Dr. Tsai also dictates the office visit into a tape recorder. She repeatedly kept mentioning the wrong tooth and I had to correct her.
There are so many other dentists around. Please save yourself from pain and see someone else.

My boyfriend had a dental emergency about a month ago, and they were happy to accommodate him at a short notice. The office is very clean and they definitely seemed professional. Dr Tsai, couldn’t perform the extraction of the tooth because it had to be surgically removed. But she did drain the infection (poor guy he was miserable) to help elevate some of the pressure. She recommended Dr Corrine down the street. Unfortunately, we didn’t have our insurance going at that time so all in all the total cost with, Dr Tsai, Dr Corrine office, removal of molar, antibiotics, was $ 2400. Yikes. Now that I am getting the insurance taken care, I found out she is in that insurance network I am going for. We both need to take care of our teeth, and he was very pleased with Dr. Tsai and how gentle she was. We will return soon. Thank you for your generous help!

Dr. Tsai’s office is clean and her staff are polite and professional. I went in for a routine check-​up and felt no pressure to «buy into» other procedures. They talked with my insurance before taking x-​rays, which I really appreciate. All in all a great experience!

Friendly staff and they do good work. My appointment started on time, which is rare in a dentist office. They had all the newest high tech stuff which is always nice too.
My only complaint is that they talked me into x-​rays that I didn’t want without making sure my insurance would cover them so now I have a hefty bill to pay. I dislike that dentists now want to x-​ray you every year, I know they are digital but it’s still radiation and it’s not cheap.

Dr. Tsai is an amazing dentist! I drive from Watsonville to see her. Very welcoming staff and exceptional overall. It is surprisingly relaxing for a dentists office, thanks to the staff, rooms, and optional pandora music. I could (and have) easily fallen asleep during a cleaning or other dental services. They are a provider in a higher price tier for my insurance then other dentist but it is definitely worth it.

My wife and I have never looked forward to going to the dentist, until now. Dr. Tsai is easily the best dentist we’ve ever had. Not only is she patient, thorough, and ridiculously gentle, you get the feeling, when she talks to you that she genuinely cares about what is best for you. She uses pictures, models, brochures, and pictures she takes on your teeth to explain what is going on in your mouth. We have never had a better understanding about our mouths or importance of keeping our teeth.
The office itself is extremely clean, organized, and modern. All paperwork, record keeping, and even x-​rays are done on the computer. You even get email reminders about your appointments. When you’re in the chair, they really try to make you as comfortable as possible by offering you blankets, pillows, and even iPod Touches — wonderful!!!
Dr. Tsai’s staff is exceptional as well. The assistants are professional and friendly. They hygienists are warm and caring. During my cleanings, they are contstantly checking in with me to make sure I am comfortable; I feel bad for making them think they are hurting me because I sometimes twitch when I sleep, and I am constantly falling asleep in their chair. Sorry!
Bottom line, not all dental offices are the same. If going to the dentist, feels like, well, going to the dentist, you need to try Dr. Tsai’s office. You will be amazed at how enjoyable a dental visit can actually be.

I think out of all of the dentists that I’ve tried, Dr. Tsai is by far the best. She is gentle, kind and her office really goes the extra mile to make sure that your visit is comfortable and entertaining.
The last time I went (I moved back down to SoCal after school ended, so sadly I’m not able to go there anymore), she did a complete perio exam with cleaning and polishing. The thing I miss the most about Dr. Tsai is that right after the exam, she gives me a good understanding of what I need to improve and work on with my teeth — for instance, I need to stop brushing so hard on my canines because my gumline’s receding, and once I floss more, my gums will be less inflamed and I’ll be looking more into the 2−3−2 range. =)
I love the entire office. Luan makes every visit memorable and he always recognizes me when I call. They do work well with Delta Dental in particular, but even when I had insurance with other PPOs like Guardian, they always did their best to make sure that I got the most out of it. They made sure to let me know what my options were financially.
Before I left to go back home, I got the at-​home whitening kit and the molds of my teeth made. I can honestly say that Dr. Tsai keeps a very good watch on you while you’re doing the whitening, and everyone back at home keeps complimenting me on the whiteness of my teeth, even though I stopped doing the whitening 3 years ago. (By comparison: my girlfriend got laser whitening done a week ago and she keeps telling me that she wishes that her teeth were like mine.)
I miss Dr. Tsai. She is a great dentist and she’s very accommodating. If you go to UCSC (which is what I did) or live in the area, you should definitely go to her. I cannot recommend her enough!