Oak Tree Villa

After living at Oaktree/​Brookdale for three+ years, my father’s health deteriorated after a two month hospitalization. This started with me going to pick my Dad up for breakfast. He usually waits for me at the front door and walks out to my car. He wasn’t there. I get out, walk in and ask the receptionist if she knows where my Dad is. I’m told he’s in his room waiting for the nurse because he thinks he had a stroke during the night. WHAT? I wasn’t called! And now he’s sitting in his room, alone, waiting for a nurse? Ever heard of 911?
I went to management to give a thirty day notice to move him to a smaller facility where he would get more personalized care. I was assured by the Executive Director, the Marketing Director and the Head Caregiver that there was no need to move my Dad, that Brookdale could provide all of the care he needed. And, because we had moved in three years prior, our service rates were capped. After discussing this with my Dad, he decided to stay at Brookdale because he knew the people and he had friends there.
Little did I know this was the beginning of a huge nightmare! There were times my Dad called me because he had been waiting 45 minutes for someone to take him to the bathroom, or times he would want to go to bed but there would be no Brookdale caregiver available to put him to bed. Then we were told that because he was having too many «accidents», we were going to be charged for extra laundry each week. When my Dad became frightened to be alone at night, rather than just check on him, I was required to hire a nighttime caregiver. This cost me $ 1400 a week, in addition to the amount I was paying Brookdale monthly! When the personal caregiver would call the front desk for transfer help, she would also have to wait up to 40 minutes for a Brookdale caregiver to show up. My Dad was told more than once there was no Brookdale staff to put him to bed at 8:30 pm and he would need to wait until his caregiver came at 10 pm. Shortly after hiring the nighttime caregiver, I was told I would need to hire a day time caregiver. At this point, I decided to move my Dad!
I went to the Executive Director and told her I was moving my Dad because they could not provide the care Brookdale had said they could. She said the place I was moving Dad to had the same license and could not provide any different care than they do. She could not have been more wrong! The staff is very attentive, their response time is usually under a minute, and my Dad is always treated with kindness and respect. My only regret is not moving him sooner.
Brookdale is in need of a major overhaul. Everything you have read in the other reviews is real. The problems do exist. Family members — talk to people who live there, talk to the newly formed Family Council, go to the Scotts Valley Police Department and ask to see the logs from the past few years. Know the facts before you move your family member in. Don’t be fooled by the fluff.
It may not be happening to every family, but the fact that it happens at all is not OK.

Please do your research by talking to current and former residents regarding security, management and thefts before signing up for this facility. Check employee reviews for this and other Brookdale facilities Also check Scott’s valley police log for incidents. See for yourself. Lisa D.
P. S. Do not rely on sites like the Better Business Bureau and
as they are false and misleading. They will not post a negative review about any place. If you look into them you will find a lot of negative reviews about how them.

Brookdale Senior Living formerly known as Oak Tree Villa, CAUTION… take notice, outward appearances are deceiving. If you are considering putting your loved one there you want to do your homework. Our family was violated and became a victim of a large theft within a month of being there. After placing our family at this facility we found in talking to other locals in the Scotts Valley, San Lorenzo Valley communities that many we talked to that have or had family there in the past and had warned us that it is a nice place BUT they have a lot of issues including a huge theft problem and we need to keep a close watch on their well being and that things go missing and not just things of value, it appears they test the residents to see if they miss anything. That was disheartening and we did not want to believe it until it happened our loved ones.
In hindsight, rather than just trust the management, we wish we had done more research i. e; feeling the place out by chatting with many residents, taking time with that because after the warnings we have found some are quiet and some are open and honest. Going to SV police about the history and asking for their logs etc. Do your research first people, protect your families. They do not disclose any of this to potential or new residents who are targets. Approach the staff and management after with your questions and insights. They do not warn the present residents of these issues that are ongoing, fair enough so as not to place any fear in them but why don’t they warn the family members? The police are called out often for various reasons not just subject to theft which is a huge ongoing problem. This issue dates back at least 10+ years with many in the recent years. The many, many that have been violated and continue to be violated by perpetrators that are entering rooms at night while asleep and during the day when residence are not present in their rooms. They should not have to live with this fear. The question is why has this been going on for so many years and not been addressed in a proper manner to end this abuse? The reason to Unilocal is to bring a stop to this and give these elderly a voice and see justice take place to ‘all’ the perpetrators so the elderly can enjoy life and socialize without fear of being violated. We agree it is a nice facility, the lovely elderly enjoy living there, as they should. Help make an impact and speak up for our senior citizens. This will take a village to breach this darkness targeting seniors.

Over 12 Robberies in the month of June not counting Mays reports. Maggots preying on the elderly. Sad commentary on a publicly traded company that continues to not take the necessary steps to insure its elderly residents are secured via security cameras, etc. for the amount of rent & other charges one would think that it would be a safe & secure facility but that’s far from the facts. Sad.

I worked at this facility for over a year. in that year i saw multiple medication errors that were not dealt with the appropriate way. residents got charged for services they did not use or did not need. in the time i was there we went threw 2 heath and wellness directors and in my opinion a facility this big should not be operating with no head nurse in change. there are many good staff members at this facility but deep down they have a lot of issues they do not tell the residents or family member’s about. i started to get concerned for many residents well being and talked to the ed (Tracy) about this and a few weeks later i was fired. its a shame because brookdale has so much opportunity to do so much good in this world yet they seems to take advantage of workers and residents.