Juan’s Landscape and Design

I was referred to Juan Serna through Scotts Valley Irrigation. I had a new landscaping project and I needed some help with the irrigation.
At first my experience with Juan was good. He came by the house, seemed to know what he was talking about, and promised to get back to me. We set up a time to meet and he never showed up.
Two weeks went by and I never heard from Juan. I texted and called several times to no response. Then suddenly he called. He still wanted to do the project but wanted to come back again to provide a quote. So back he came. His quote was a little higher than I would have liked. However, I needed to get the work done and my regular landscaper couldn’t add it to his workload.
Juan and his crew came to do the job. Some parts were done well. Some parts not so well. There was damage to my property that could have been easily avoided. One of the sprinkler heads leaked – and despite several calls, Juan has not been back to fix it.
I’d have to say that he did an okay job for a premium price. I expected better. I asked for a written estimate twice and never received one.
I wont be using Juan again. You should probably think twice unless you get everything in writing and hold final payment until the job is done to your satisfaction. I think he has good intent (and he does have a good eye for landscaping) but he us sloppy in execution.
If you are looking for landscaping, try «Get Rooted». I think you will get much better service from Steve and Kate, at the same price point.