El Monte RV Rentals

They could care less about you. So many problems with the rv. We ended up with an older pos. I didnt care about the age as long as things worked. Well, they didn’t. The oven didnt work, privacy curtains didnt fully cover the windows, the cheap ass velcro that the curtains were held up by didn’t stay put, it had a CASSETTE DECK only (WTF!), we had to Duct Tape the body panel by the stairs because it was coming off and making an ungodly noise while driving, DC jacks didn’t work, back windows wouldn’t secure, water hose provided leaked profusely, All power would randomly shut off while hooked to campsite AC, Doors above head and below seats didn’t stay latched, tv/​dvd wasn’t hooked up properly, while driving screws would randomly fall out or we would find them on the floor (not ok with my Son on board). So many more problems. And no one to help. When calling road service during there limited hours they could give a shit about you or your trip. Wanting you to take it in to a shop, on your vacation for their crappy vehicle repair, or the other option, just bringing it back. THEY DO NOT CARE THAT YOU HAVE A PLANNED TRIP, RESERVATIONS, AND HAVE TAKEN TIME OFF WORK. Jerks!

Had the same experience as Linda back in 11/​17/​2014 I did not check Unilocal wish I had. We had the rv for a weekend to start it was dirty my baby was on the floor and his feet and hands where black from the dirt. Then the batteries went dead lucky I had a generator, Then we had a flat tire called them said they would come out this never happened. When we returned the RV they where rude and did not care that the weekend had been ruined. I would not rent from them again I would stay in a tent instead.

We rented an RV for the first time from El Monte RV Rentals in Scotts Valley. When we brought the RV home, and started to pack for our trip, we realized that the RV was dirty. One might ask…“Why didn’t you notice this during the walk-​through?” Because the counters and floors are dark in color and we didn’t bring a damp rag to wipe things down during the walk-​through. The tables, counters and floors were filthy. The cupboards had crumbs in them and the microwave had grease and food splatters. One hour was spent cleaning the RV before packing for our trip. I called the owner immediately to let him know about the condition of the RV. He told me that we would figure out a way to resolve it upon our return. NOT. After our trip, when we returned the CLEAN RV to him, he said that he couldn’t help us. We were told to fill out a complaint form online and someone would get back to us within 48 hours. We did as he instructed and have not heard from anyone in a week. He said that no one else has complained about the cleanliness of their RV’s and most of the RV’s would be found in the same condition of cleanliness. Too bad because we would have been returning customers if we had been treated properly. We will be looking for a new place to rent RV’s in the future.