Duncan Auto Tech

My cluster went out on my dash and the dealership told me it couldn’t be fixed. I knew that wasn’t true as I had already had it replaced by that same dealership years before. I took it to Duncan and they told me they could fix it, no problem. Then they went over the options with me and helped me find the least expensive way to do it. I now have been taking my car there for years and have always been very happy with the service and with the work done. I even recently took my car in to get it smogged and he said he could do it in 15 minutes. I was actually out of there in less time than that even after paying, etc. I won’t take my car anywhere else.

Duncan Auto does such a great job on our cars every single time. They are priced competitively and they never oversell us on stuff. They use high quality parts and they deliver honest, friendly top notch service.

Fantastic place. Ethical. High quality team. If it’s big or small they fix it all. They know their customers and cars. Fix it or maintain it right the first time.

Took my car here to get smogged. Fast, easy and not over priced. I was pleased. :)

these guys are great, honest, straightforward, speedy, and thorough. Brought in my subaru for a 90k service and they did a great job… i’ll be back for sure!

One of my 10 year old car’s windows wouldn’t go up or down any more so I went by Duncan’s to see about getting it fixed. They quoted a reasonable rate so I left my car with them. About an hour later, Matthew called me to tell me he noticed a big clunking noise when I drove in and again when he moved my car and did I want him to figure out what it was… he said the diagnosis would take no more than an hour since he had an idea what it might be to start with. He quoted a price, again reasonable so I said to go for it. I had already had two shops and a home mechanic look for this clunking noise and I had chased it with a part that didn’t fix it so I was happy that he noticed it without my prompting. He called back and said what it was and how much to fix it. He said it wasn’t a safety issue now but would become one with time. He quoted a good price for the fix, so had him do it. Sure enough, the noise is gone, my suspension feels rock steady finally, and the annoying random shimmy is gone too. Oh, and my window is in working order again. Excellent work, quick fix, good price, convenient location. Thanks Duncan’s.

I just have to add another star to these guys! They’re awesome!
Once again, I brought my Civic into them, after being told by my dealership that I needed a new alternator. It turned out that the high pitched whine I had been hearing, was just a couple worn bearings, and there was nothing wrong with my alternator. Needless to say, they saved me over $ 300!
Did I mention the honesty and integrity with which these guys operate?

These guys are outrageously good. I just brought my daughter’s old Ford Ranger in to them to get the headlight and tai light plastic coverings fixed. Can you believe these guys at Duncan’s scoured the junk yard markets to get replacement parts for this old vehicle! They saved me so much money, and the replacement parts are terrific. The guys at Duncan’s actually take the time to talk with you, make serious eye contact, listen to your car’s story, and then voila, they do exactly what is necessary. Bring your vehicles here; you’ll be so happy you did. Ethical, good, smart people work here.

Simple smog, cool staff.
Went in, got a quick cup of coffee, got a quick smog, and got out. Happy, cool, professional staff who didn’t give me crap about having a Saab. This would be my shop for everything if I had a normal vehicle.

I called about getting my car smogged, and they said no problem. I intended on leaving it and picking it up sometime later in the day. To my great surprise, when I showed up the very nice man helping us said, «Hey, let’s just take care of it right now!» Twenty minutes later, I was out the door and super happy! It also cost $ 15 less than the gas station up the street. Cool. I’ll definitely be back. Oh, another bonus: the shop was clearly busy, but not one of the staff seemed pressured or grouchy. On the contrary, actually, one guy was actually singing Journey along with the radio. Duncan knows how to keep his staff happy. Kudos and thanks for the excellent experience!

This shop is really convenient for me to get to. I needed a SMOG so I called them up and scheduled an appointment. A week later, I dropped off my steed. Matt was really pleasant and polite for 8am! I got a call 3 hours later and my car was done. I walked over to get it and though the phone over there wouldn’t stop ringing, Matt got me all signed out and paid up in no time. Pretty painless experience. Thanks!

Great shop, great work, really fair rates. And Matthew is dreamy. I may have to pull a hose out of my Jeep so I have an excuse to go back in. Highly recommend.

So– Went in to get my car a smog check, i made an appointment prior to going in. they were really busy, and i was expecting to spend about an hour, it got done IMMEDIATELY. a speedy stop at an auto shop? couldn’t be happier. On top of it, the people there actually smiled at you, and weren’t condescending– crazy concept. So as i was about to leave, i tried for a hat trick– i told them about a problem our other car was having, two days prior it completely broke down. I explained some vague symptoms and he suggested that we clean off the battery, and if that didnt work, to bring in our battery and he would test it for FREE.
Later that day, we cleaned off the battery, and the freakin car started. So they could have taken the opportunity and had us tow our car all the way to scotts valley, could have charged us a pant load to diagnose it, but instead they gave us advice to help us out.
thank you much, you have our business.

Always very helpful. They will go out of their way to make sure my car is done, on time and done right. On the few occasions that something took longer than they originally thought (needed to order a different part or whatever) they always informed me in a timely manner. Prices are excellent. They have fixed every repair and done all our maintenance on our whole family’s cars for YEARS. Wouldn’t think of going anywhere else!

My car wouldn’t start at all on Monday… and luckily my neighbor recommended Duncan Auto Tech. We managed to roll my car there (saving on towing fees-​yay), and it would have been done on Tuesday, but he needed to order a part so it was done on Wednesday. So, no, they weren’t super fast but 1) they did a good job 2) they seemed very trustworthy and 3) they were super friendly and easy to deal with. I would definitely go there again.

It’s not that I had a particularly bad experience, I just felt like it could have been better. I went for a smog because my sister-​in-​law told me it was only $ 50, so I thought I’d try it. I however have an older vehicle and it was $ 67 for a smog. My truck had high numbers in the pre-​test so they didn’t run the smog, which was nice of them. They offered to do the work, told me that diagnosing the problem would cost $ 100, then whatever repairs needed to be done would be on top of that. I called my mechanic who said he would adjust some things that usually cause you not to pass. The next day I took it to another SMOG station who also told me it was running high pre-​test numbers, but adjusted it as part of the smog and it passed just fine.
SO really it was just in comparison, realizing that maybe Duncan was trying to make some money off of me? Or maybe the other place is just better.

The service techs at Duncan were without exception extremely friendly and fast. I dropped my ’02 Explorer off in the morning and they had the problem diagnosed by noon, then fixed by 4PM.
They let me know about some unrelated work the car could use as well (no surprise as it had not been serviced other than oil changes for 25K miles), but they listed them as a suggestion and did not try to oversell me on anything.
The price was very fair and I feel like they were very honest. I trust them enough to go back whenever I have another car problem!

I’ve Been to Duncan a few times and have been happy with their service every time. They are trustworthy and do their best to keep down my costs. They’re also very friendly.

Have had multiple cars in here for services and repairs. Friendly and honest people. Had a spark plug/​coil repaired here for substantially less than it cost my neighbor who had theirs done over the hill.

Don’t particularly like the idea of writing a bad review but i would issue a health warning here. I had a truck that ended up costing me in parts from Duncan’s over $ 2,000. it went in three times and each time the problem wasn’t fixed and they loaded up repairs. I eventually gave up with them, went into a dealer in San Jose and within 30 minutes, they charged be approx.$ 200 for parts and labor and I was up and running.
So I think they had an issue with diagnosing the problem and went through a check list of replacing parts till the problem was solved. This is not somewhere I would go again, i am sure others will have a wonderful experience as the staff seemed pleasant but i would ensure they have deep experience on your vehicle before partaking
The kicker was, my truck is not worth as much as I spent on it last year so that just added to the happy smiles