Baskin-Robbins

Went in on a very warm afternoon with a Party of Five. We also had to order some stuff for folks at home, so we figured we’d enjoy our ice cream, then order the take home stuff to minimize melt… We weren’t the only ones with this idea. That is not a big on its own, except this store only had one employee working this shift. She did the best she could, but there seemed to always be a line of about 5 – 8 people with more walking away than getting their orders through. Already committed and unable to come home empty-​handed, I got back into queue. It took a good 2 – 5 minutes per order so I’d say I waited a total of about 20 minutes before I was walking out with the second order.
There should be two people working a shift at a time. Things happen, and the employee was putting out maximum effort, but when you think about her working like that non-​stop for hours at a time… that’s just lame management.

Went in on ¹⁄₁₇ ~8:30 p.m. Ice cream was soft because they left the ice cream «window/​door» thing open. I was also grossed out that i saw an employee handle cash and rub/​scratch her arms and then immediately serve ice cream to a customer without washing her hands.

Went in with my parents and kids to get ice cream 30 min before they closed and we weren’t even greeted. The big chunky brown haired girl with bad eyebrows did our order. Never smiled, was rude, slammed cups down on the counter when I asked for a empty one for my 2 year old. Wow like your job is so hard to scoop ice cream! The other girl working never smiled either while helping customers. Way to make it feel welcoming, thanks for reminding me why I never go to Baskin Robbins. Couldn’t kill ya to give better customer service and do your job with a smile and be friendly!

Great place. Very neat and clean and the service is excellent. Staff was very friendly. We tried many flavors and couldn’t decide which one to have.

I went in with my fourteen year old brother, in order to get some ice cream (November 13^th at 3:30P.M.). We were met by a red-​headed woman with piercings and tattoos (said for description, not to stereotype anybody with said bodily markings), who happened to be the one employee working at the time, unfortunately for us. She quickly answered my,“Do you have chocolate fudge ice cream?” question, with a sarcastic, «No, we do not!!». She then proceeded to fulfill my other orders, with a sense of utter indignation. Rudely yelling (yes, yelling), «Please. Thank you. You’re Welcome.», intermittently. I know my manners, and courtesy is given to those whom I feel respect me and those I care about. This woman did not deserve to be given any of the words she was shouting at my brother and I. Please, thank & you’re darn welcome.

Contrary to the other reviews, I didn’t have any issues with this Baskin-​Robbins. We went as a before-​dinner dessert. I got a cup of chocolate chip cookie dough ice cream and enjoyed it. Baskin-​Robbins has some of my favorite ice cream. The lady working there was nice. We were able to quickly pay, eat, and be on our way. Like I said, no issues, no complaints — just your typical Baskin-​Robbins.

It gets worse! Some background– I work night shift. Sometimes I want some ice cream before work. Sorry.
So i go in on a Sunday night at about 9:45 again. There’s a couple in front of me looking. I order before them since they’re not ready. I ordered a milkshake and the girl behind the counter (young, 20ish, skinny brunette) let’s out a huge sigh, starts grumbling and throwing stuff around. Apparently her doing her job is too hard?
The couple and I glance at each other, shocked, because she’s making NO effort to cover how angry she is that I ordered a milkshake.
The couple gets fed up and says, «nevermind– we’re going to Safeway.» As they are walking out, the employee says something along the lines of, «fine, be a bitch, I don’t care.» Loud enough for me to hear!
I understand you want to go home, are in the middle of cleaning, whatever, but I was also under the impression with shops that the doors shut to customers and then you do the cleaning; any cleaning done before is just a bonus.
So they’ve definitely lost three customers today– I’m sure that the couple that stomped out has a lot to say. I just wonder if management cares or if this girl is the owner’s daughter? I’d rather take the time to drive to Mariannes before work. If you want to be talked down to and treated like dirt by an employee, by all means– this is your go-​to place!

I’ve been coming here for years with my family and normally it has been fine. But I draw the line at near attacks from the employees.
We were here for ice cream today 4÷16÷14 at 4:30pm after I was fresh out of the hospital for shoulder surgery, my arm clearly in a heavy duty swing. Because sometimes all you want is some ice cream, right?
Suddenly, my spouse shouts a warning as the employee, an angry girl with dark hair, lunges at my injured arm with the heavy wooden handle of the mop while ostensibly cleaning the floor. He pulled me out of the way for a miss of mere inches. Any apology? Nope.
She glares at us and advances aggressively, shoving the mop furiously, with one pass a hair’s breadth from my spouse’s face and backs us into the corner by the cake case.
We had been merely standing in the same spot, waiting for our order. It was surreal, I have never encountered anything like it before.
This same employee stared us down until we left. This is not ok behavior, she should be fired for the safety of the customers!
I mean, we have brought whole soccer teams here before, what do we have to do in order to not be threatened just to get our ice cream?

Me and my family go and get ice cream atleast once a week, usually a good experience. This time we were disgusted.
The same people we always see were working. We order our ice cream and milk shake, pay and sit down.
One of the girls takes out the trash, then takes out a second bag of trash. She returns, she doesn’t wash her hands or anything and starts scooping ice cream for customers and putting toppings. I have never worked anywhere that lets you take out the garbage and not wash your hands when you get back. It is unsanitary and completely gross.
When I told her she didn’t wash her hands after taking out the trash, she said okay rudely. Finished helping customers and still didn’t go wash her hands. Then whispered to the other girl working about it and the other girl told her it was for sanitary reasons. Finally she washes her hands.
After that you’ve lost our business. We will go else where. And we will be calling the manager tomorrow.

Baskin Robbins always hits the spot for me. The strawberry chocolate double scoop combo blends too well! Customer service was very welcoming so a tip was well deserved. Nevertheless it was definitely a great pit stop for traveling.

Wow, I’m really surprised there are so many negative reviews. Kind of a prissy neighborhood I guess. Fussy. But anyways, I go there a lot because I work in the area and I’ve always had a really great experience. The people there are nice, the place is super clean and the ice cream is Delish. (seriously, I’m getting huge haha) the little ice cream clown things are kind of the best. 5 stars for good service. The person everyone else is complaining about must have left. *Shrug*

Changed out of jammies tonight and arrived this evening (12÷13÷11) at aprox. 9:35 because someone said it was National Ice Cream Day and that’s all the excuse we needed. The hours were posted open until 10:00 pm but it was all closed up with ice cream put away about 25 minutes early. Ahhh… But the lights were on and it was filled with multiple teenagers. My husband asked if we could still get something. The girl said sorry but no, that all of the ice cream was already put away and the chairs were stacked. He asked if they changed their hours and she said no that it was just slow so they closed «15» minutes early. Hmm… I wonder if the owner knows? They lost the business tonight of a family of 7 ice cream lovers! I wonder if Marianne’s is open?

So my daughter, who is bright, clever and a genius, was presented with several B-​R $ 2.00 gift certificates for her scholarly aptitude. We came here to redeem said gift certificates so she could have some ice cream in celebration of her mental prowess.
We were told point blankly «We do not accept coupons, gift cards or gift certificates; these are invalid and I suspect they are fake. Go somewhere else and try to get away with it.» Well, we left quite embarrassed, disappointed and vowing never to return to this location ever again. (The exact same thing happened to us at the 41^st Avenue B-​R location so I assume that both B-​R are under the same management.)

Ice cream cake anyone? Who doesn’t LOVE ice cream cake, and you really can’t go wrong with BR! HOWEVER!!! My mom recently went into this baskin robbins location for an ice cream cake, brought it to the counter and asked them to write Happy Birthday Mike! «THERE IS NOBODY HERE TALENTED ENOUGH TO WRITE ON YOUR CAKE!!» is the answer behind the counter about her request! ‘WE CAN GIVE YOU THE FROSTING BAG TO WRITE IT YOURSELF!”
Since when did u walk into a BR and they weren’t TALENTED ENOUGH to write happy birthday on your (slightly) overpriced ice cream cake? Should have, would have, could have said… WELL, YOU NEED THE PRACTICE MORON, GO IN THE BACK AND WRITE HAPPY BDAY ON MY DAMN CAKE!
BR = 5 stars
TALENT of employee’s += 2 stars!!! :)