Public Storage

Very Pleased with this storage facility and my unit and Seynabou, the lovely woman who is on site. This is the first time I have ever used a storage facility, but having heard nightmares, I was wary and did a lot of research. This location is convenient, on Route 22 — no off the beaten path side roads. It’s well maintained — clean and good security system. Seynabou was extremely helpful and kind in answering all my questions with patience and thoroughness — very professional. The pricing was reasonable — there are a lot of on-​line offers for storage but when you add in all the fees and specifics (climate controlled, location of unit.) those deals don’t look so good anymore. Seynabou thoroughly explained what I would be charged in the first, second and then later months. I would definitely recommend this location, especially because the person on site, Seynabou is so helpful.

Terrible… Spend your money elsewhere! I have never experienced such bad customer service in any setting. This was from the manager, district manager, and the corporate customer service. The manager admitted her employee made a mistake and did NOTHING to help rectify it. This was also repeated by the district manager and worst of all corporate customer service. I have been a customer of public storage for over a DECADE, spending thousands with the company and based on my experience at this particular branch I will NEVER give public storage another cent. I understand there can be a bad manager in the field sometimes, but corporate customer support is supposed to help out and compensate for their obvious lack of skill and customer service. They didn’t and that’s why I’m never going back as a customer.

If I could give this place negative stars I would in a heartbeat. We had been renting a small Public Storage space in South Jersey, but needed a larger space when we received some furniture from a relative who lived near the Scotch Plains Public Storage. The Scotch Plains location had a promotion and quoted us a decent price. They told my husband the new unit would need to be under my name because the promotion was for new customers. Fine, no problem.
So.
We rented a truck to move our items. We drove four hours to the south jersey location. We spent a few hours loading our items onto the truck. We drove an hour and a half to the new space.
Where we’re told that in order to get the price we were quoted, there’s a seven day waiting period between moving out of the old space and moving into the new one. Yeah. We were DEFINITELY not told this when reserving the new space. We were then told we’d have to either wait seven days (I’m not sure how they thought that was going to work– should we have just sat in the loaded truck in the parking lot for a week, waiting to get the price we’d been quoted?) or pay a rate that was double what we’d been quoted, in order to move in that day. The woman working told us she was the manager. She also called the district manager, who refused to accommodate us. We then called the corporate customer service number– who, even after hearing the entire situation, told us that even though it was their employee who hadn’t told us about the seven day waiting period, nothing could be done. We were referred back to the district manager. You know, the one who’d already said he wasn’t going to honor the deal.
Throughout this process, we were repeatedly told that these are just their rules. They seem pretty good at telling customers what the rules are. Maybe they should make sure that their employees ALSO know what their rules are.
It’s worth mentioning that no one we interacted with seemed bothered or even surprised by this situation, which I think is quite telling. I’ve worked several service industry jobs, and if someone came to me with this issue, even if I were not able to fix it, I’d at least be surprised to see a customer getting treated this way. No one here even batted an eye to see customers in this situation. Nope. I’ll take my business elsewhere.

Terrible customer service. Your items are not safe nor secure here. Please be advised that there may be other storage facilities nearby that may offer *much better* customer service. I would have posted photos of items that they discarded after the flood in August, however, I am still waiting for them.
UPDATE: STILL WAITING.
I have to believe that the items that were thrown away, were in fact stolen. Management has been completely deceitful.
UPDATE: RECEIVED PHOTOS. .
Not surprisingly, they were *NOT* of my belongings.

The catastrophe was not the flash flood that happened last week, but how the management dealt with the situation
As of today, there is still no climate control, and it is not expected until next week. No electric fans are on the floors. Its dead air. This week will be in the 90s and there is no plan to alleviate the air situation.
The mold and mildrew is awful on the first two floors. Considering that we are forced to clean out our storage with the air as bad it is, is beyond disbelief. The fact that we were given such a short time frame with limited hands-​on support, to empty, clean and repack anything that was wet, and reload the storages is pretty ruthless.
I have a lot of stuff. and am not sure how it will be impacted by this week’s high temperatures.
What compensation will be offered? Is management only concerned about getting this month’s rental payments

Best customer service ever. Girls at the desk Seynabou and Britney was amazing. Very helpful and smiling all the time. Seynabou showed me my unit. She also swept it clean for me to rent it. Property was neat and clean. Well kept and maintained. I would definitely recommend this establishment to others. Great service overall. Im very satisfied.

I have never rented a storage space at this property. However, I DO GO HERE FOR BOXES and MATERIALS quite often. Joseph, the sales rep. I dealt with was very friendly, knowledgeable and finished the transaction very efficiently. I give this 4-​stars because of the expertise and approach that Joseph had. He didn’t «attack» me with a million questions, that «sell stuff quick» personality by offering extra items/​materials. Compare their pricing and expertise with other shipping supply stores. The others will end up having you pay out your whole wallet.

When I first rented a unit the woman was super friendly. She asked me to write a favorable review on Google. She even took my phone and got the review started. However I quickly later learned what a run down dump this place is. Lights rarely work. Bathrooms are filthy and non working. Disgusting and have since moved to a different storage.