Groovy Groom Room

I recently took my dog to the groovy groom room and I was very disappointed by how my dog looks now. I specifically told then only to trim my dog’s leg hair tail hair and ear hair. When I was told to come pick my dog up I did not recognize her in the waiting room she was completely shaved down now I know it might not seem like a big deal to you but my dog has beautiful head hair its parts perfectly in the middle forming a an adorable curl on both sides of her head. Another thing I was mad about is when they shaved her, they didn’t realize that winter was coming in less than a week and it was getting very cold and my dog was shivering and we had to buy sweaters for her

LITERALLY LOST MY DOG! 1 star is generous.
This was my first, and absolute last experience with this «groomer.» I dropped off my dog and was told she would be ready in a few hours. As promised, a few hours later, I got a call stating my dog was ready to be picked up. I arrived at the shop within 20 minutes only to find the front door locked, and no one answering the phone.
After 10 minutes of waiting, she finally pulled up, with who I believe was her boyfriend, and informed me that my dog was missing!
Apparently, her boyfriend took my dog for a walk, and she pulled out of her collar (which she has never done with me or anyone else), and took off running. She told me that she was just out looking for her, but couldn’t find her, and that she had contacted that local police who were assisting in the search. But that she had been last seen in the vicinity of Park Ave. and E. Front St.
Luckily, my story has a happy ending and after two hours of searching, my dog was found unharmed (just exhausted). However, she was over 1.5 miles from the «groomer» (near Brunner Elementary), and she had navigated numerous busy roads and intersections.
I am extremely fortunate to still have my dog with me. Throughout the entire ordeal, the «groomer» appeared to be very unsympathetic, and just kind of an «oops» attitude.
Bottom line: Completely incompetent individual and an unprofessional operation.