Firestone Complete Auto Care

I spent THREE hours waiting on an oil change they said would take 30 minutes. I could have literally walked from this place to the PX, bought some oil, stopped at the food court to eat, waited in the long ass line at Planet Smoothie, walked back, stopped by Popeyes to eat again and STILL could have changed it before they did.

They triple booked their 9 a.m. appointment slot so here it 2:30 pm and my oil change and tire rotation STILL isn’t finished. I checked on the status and they told me that they were «just finishing up.» That was 2 hours ago…

I am going to make it a priority mission to steer people away from this place! I am here again after many attempts to get fixed what they broke. Another wasted day…
UPDATE***
Ok, I am going to cut this place some slack. They acknowledged that they broke the bolt and hub assembly and they are going to fix it… at no charge to me! That is good customer service, and Shane is the best!

No problems here. Had a flat tire and another shop wanted to charge over $ 200 to replace it. Firestone was wonderfully helpful and kind after a very long day. Not only were they able to patch the tire for less than $ 30, they did it in less than an hour. Great service!

They have no motorcycle batteries. Customer service… not so much. Obviously one situation is not enough, while I was here two other guys went walking out murmuring the same on customer service. It’s not that hard, be helpful.

I don’t know what the big fuss was about this place… I almost didn’t go here based on reviews but I didn’t really know where else to go. I needed something done to my car but didn’t know what it was (half shaft and ball bearings it turned out to be). I brought it in for a $ 60 inspection (that’s standard) and they told me what they recommended. After calling around and verifying online that the recommendations seemed legitimate, I decided to just go there anyways. I paid $ 780 for both (seems expensive but wasn’t gonna get much cheaper) and it was done in like 4 hours! I’d go here again

This place will literally make you want to kill yourself. 2 hours between when they started the safety check and they’re still in the process of doing it. The people are so clueless. They’re locals that do not care about people’s time. Safety checks take 20 minutes max. There’s nothing wrong with the car and they take their sweet ass time doing whatever they’re doing. THIS PLACE IS A JOKE. Don’t waste your time or money.
Few days later. They have to put the inspection sticker on after it got it registered. That’s it. Put a sticker on. Estimated wait time of 2 hours

I will never visit this location again. Ever.
First off, I am a loyal Firestone customer and have had great experiences with them in the past. That being said, the Schofield location is absolutely substandard. I took my vehicle in for new rear brakes and rotors and it took over 5 days to complete. Also, the work was not done to standard as I had to return my vehicle two times so they could get my brakes fixed correctly. They put a defective (brand new) right rear rotor on my Jeep and instead of replacing it after I told them it was warped, they resurfaced it. On top of that, they told me they road tested my Jeep after the brakes were installed, but they did not. I noticed the extreme rear vibration when applying my brakes immediately in the Firestone PARKING LOT! I don’t understand why they resurfaced a brand new rotor rather than just replacing the defective part. Seems to me that you can only resurface a rotor so many times and now the life of the rotor has been degraded. And they would not answer any of my questions as far as why the brand new rotor was warped in the first place. Unprofessional or they had limited knowledge. Either is as bad as the other I suppose. I will remain loyal to Firestone products. As a matter of fact, I will buy Firestone tires for my other Jeep in a month or so because the quality of tires is second to none. I WILL NOT visit this location though. It is not a good place to do business.

I received a call from this Firestone 1 day after writing my review from a guy named Shane. Shane was very helpful, and considerate when I was trying to explain my grievance. My wheels were re-​balanced and cleaned of the sticker goo that was left behind. The service I received from Shane is what I expected to receive the first time. I’ll bump my review up 2 stars, for Shane’s helpfulness alone, but you guys need to step your game up.

Of course, the day I need to bring my car to matson to ship it to the mainland for a pcs is the day it decides to break down. We were flying out within the next 48 hours and I was about ready to leave it on the side of the road. Luckily, I made a call to firestone and they were sooooo helpful.
After hearing the situation they did an immediate diagnostic. After finding the problem they were honest about the chances of it being done on time and said they would do their best. They immediately sent a manager out to pick up the needed part so they could get started right away. I get a call a couple of hours later to say it’s ready for pickup.
I really appreciate that they took the time to listen to my situation and prioritize my vehicle so that I could get it shipped on time. I wish I could remember the guys name that helped us, he was so great at explaining things and making us feel comfortable. Thanks!!!

Dropped off the car for simple oil change and wheel alignment. The job was done in somewhat of timely manner and I was happy with the service.
I normally change the oil and filter myself and that’s when I noticed the problem with the job Firestone had done on my car. They tighten the filter so much it wouldn’t come off. The tools to get the filter off did not help but only made the situation worse as the filter started to crumple.
After watching few YouTube videos, I ended up drilling the filter through and stuck a screwdriver to turn the filter off. It took about an hour of trying with the screwdriver it came off. A simple half an hour job turned into four hour job. I’m never getting oil changed from this place. I will make time to do it myself from here on out.

We had a nail in our tire and took it in they told us to leave the tire bc they were too busy they called us 6 hours later to tell us the tire was ready. When we arrived we noticed our tire had been slashed and we told them and they said they were not responsible, and handed my husband a paper with quotes for new tires!!! These people are horrible they will mess up your tires and try to sell you new ones!

The turn around rate for an oil change is a couple of hours and rarely can they take walk-​ins. You typically have to call days in advance and even still expect to wait a while. I would recommend Fast Lube in Wahiawa. It’s cleaner, bigger more techs and turn around rate is much faster.

Every time I bring my car to Firestone Sean always take care of me. I dropped my car off yesterday as a walk in because it kept running hot. Sean resolved the issues and I got my car back in a timely manner and any additional work that need to be done Firestone will call you immediately and ask if you want it done. Reading the reviews I wouldn’t have went to them but because I’ve dealt with them first hand i know what to exoect. Of course its kinda pricey but its Hawaii so what else do you expect. Thank you Sean and crew for helping me with my car :)

The asolute worse place I have ever had the displeasure of taking my car. I am not sure if Firestone even knows that this place exist. If I were Firestone I would take their franchise lisence away.

Took my car in because my coil pacs were misfiring and I needed to hook the computer up to see exactly which coils were bad. I had to call 6 times to schedule an appointment and they keep saying they will call me back and never did. When I finally got an appointment and brought my car, they said they did not have any techs who are qualified to use the equipment!!! I had to wait 2 more days to get it looked at. I had three bad coil packs and they tried to add on a bunch of additional parts to total $ 2,000. They wanted $ 600 to change the spark plugs!!! Needless to say I bought the parts myself and fixed it for $ 400. Although it is convineant on post, do NOT go here.

Dropped my car off at 11:30am to have a flat fixed and the oil changed. They said it might take a while, but they’d have it done before they closed at 7pm. It seemed like a crazy long wait, but I rearranged my day to accommodate not having a car, and said okay.
I went back to pick it up at 6:45pm and they hadn’t event STARTED on my car yet. The tech said I could wait ANOTHER HOUR, and he would get it taken care of for me. Like it was a favor!
I told him to just fix my tire and forget about the oil change, but that was still another 20 minites. They did fix my tire for free, but they neglected to put the spare back correctly.
I took my car elsewhere today for the oil change, and it was done and the car vacuumed in 30 minutes flat. Needless to say I won’t be going back to Firestone.

All Firestones on the Island suck. They will gladly take your money to run a diagnostic which means they are looking for internal issues, but then tell you afterwards to go elsewhere to get the work done because they don’t do «Any internal work.» Oh and btw, that other place will charge you again for another diagnostic. Way to rip off the people and families that allow you to have your freedom.

OMG! We made an appt for both of our vehicles to have an oil change and alignment done; one at 8am & the other at 830am. We decided to go for a walk on the track near the fire station and have breakfast at Burger King across the street to kill some time. Here it is, 1015am and they still have not touched 1 vehicle.
Will definitely find somewhere else to go…

Forget this place, unless you have nothing better to do than become their unofficial greeter. I made an appointment for a simple oil change, brought my car in early, yet two hours later my vehicle is in the same spot where I parked it. Untouched. As a business, why schedule appointments for customers if you have NO intention of keeping them? My time is just as important as yours; if you won’t respect that, then I have no desire to do business with you in the future. Toodles!
Side note: The woman behind the counter is very friendly, remains calm and friendly even when multiple customers are waiting and the phone is ringing. Good job! :)