Caliber Collision

This place is the ABSOLUTE worst! Don’t bring your vehicle here! My jeep had very little damage and it took close to a month for them to fix my vehicle.
My service advisor Dillan didn’t call to give me status updates on my vehicle throughout the process! I had to call him multiple times to get updates.
I was told my vehicle would be ready on a Friday to show up to it disassembled!!! When my vehicle was completed, no one called. But, of course I was told multiple attempts to contact me were made. Not true! Anyone who knows me, knows I was waiting on the phone call for my vehicle. I then show up again to pick up my vehicle told they don’t accept CASH as a form of payment!!! Who doesn’t accept cash? Sounds like some serious internal financial issues. I will NEVER do business here again.

I came here to repair damage done by another shop and they not only took care of the problem I came in with, but they also replaced a missing reflector that had fallen off between shops.
That was a pleasant surprise! Todd Janaky was very personable and professional. I walked through and surveyed the shop as well, as I had such a bad experience prior at another shop. Everything was orderyly, organized, and professional-​looking upon walk-​thru. Nothing gave me a bad taste and the completed work is beautiful!

let me just start off by stating, if it wasn’t for Todd Janaky, the manager, i would have gone up the ladder to headquarters for this complaint. He was not only considerate and understanding but he also felt compelled to make things right even though it was out of his control.
my journey throughout the endeavor started with my car being struck by a 18-​wheeler on 1÷14÷16 and damaging the left rear quarter panel and door frame. it was towed to this Caliber location and needed to be looked at by my service advisor, he was unavailable even though i was called to sign papers «right away» so another gentleman showed me my car and a rough estimate of the damage and repairs that were to happen. long story short, everything was fine up to that point. i was getting text message updates that showed i would get my car back on 2÷1÷16. great, i though.
the day i was supposed to get my car back i NEVER received a call from my service advisor or any text messages about arrival time or any sort of agenda. i called my SA and he said that there was a delay on the delivery side stating they received the wrong part. my NEW pick-​up date was now 2÷5÷16. i really wish i could have known before that day so i WOULDN’T have rescheduled myself around my work schedule. i do not work a 9 – 5 and reworking a set schedule is not easy in a hospital.
On the day of my NEW pick-​up that i again had to reschedule myself for i called and still didn’t get a call of text message about when to show up. i AGAIN had to call my SA and again, there was another delay. this time, the person working on my car BROKE a trim piece. the new trim piece was to be delivered and wont be delivered until the next day but then they still must complete repairs and repaint. the NEXT NEW pick-​up date was 2÷8÷16. needless to say i as furious. i expressed my frustration with my SA and stated how difficult it was to rearrange my schedule for them without a rental and then he stated he would give me a rental. the next morning i met with a manager to pick up my rental slip, walked over to the rental place and picked a car up. all i well at this point because they are trying to make up for their mistakes.
2÷8÷16 comes around and it still isn’t completed. but i had the rental so it isn’t that big of a deal except reworking my schedule to pick-​up my car on time. new pick-​up date is 2÷9÷16
2÷9÷16 still isn’t done. will be done the next day. pissed this is taking so long. i no longer speak with my SA, instead, Todd. Todd was very professional and agreed with my frustration whereas my SA was less that empathetic. Todd agreed to have my car detailed once it was finished with repairs for all the inconveniences i was having with Caliber Collision. Todd also agreed to hand delivering my car to me at my work since i wouldn’t get off work until 7pm, the store closes sooner than that. new DELIVERY date is 9÷11÷16
9÷11÷16: Todd calls me to let me know he was about to be on his way to my work to deliver my car and pick up the rental. also he lets me know he put fuel into my car just an another ‘sorry’ for all inconveniences. later that day i get another call from Todd. he was getting on the highway and notices a subtle wheel noise coming from the damaged wheel and tells me he is going to get the part and it will be fixed and delivered the next day. naturally i was upset, BUT you could tell in his voice that it was not only sincere, but he said it in a way that i knew he was trying to take care of me and i couldn’t be mad with that.
i finally get my car delivered on Friday 2÷12÷14. 12 days AFTER i was supposed to get it in the first place. almost a month after my accident. this sort of thing is COMPLETELY unacceptable and i knew that Todd knew it and he tried to make things right. if it wasn’t for him and trying so hard this review would have been a lot worse.

Derrick and the folks at the Schertz, TX location did an amazing job in making sure our vehicle was repaired and roadworthy almost two weeks ahead of schedule. Our family was moving to GA and we desperately needed our truck to make the trip. Derrick understood our every concern and our tight timeline. He kept us informed and personally oversaw every aspect of the process to include working with the insurance company to save time, eliminate frustration, and deliver our vehicle on time. He even had our airbag system checked because the bags didn’t deploy on impact. He could have dismissed our concerns about the air bags, but he followed through with a diagnosis and informed us of the results. Excellent customer care and service all around! Would work with Derrick and Caliber again in a heartbeat!

I have to say that I have never been more impressed with service before in my life. I don’t know who’s running the show over there at caliber collision but I’m beyond impressed!

Had my mustang fixed here after an accident in 2010, excellent service. Came back with a broken tail light on my Jetta, I already had the part. They switched it out in about 5 mins flat, no charge. Excellent customer service, will recommend to all my friends. Thanks again!

Worse place to get your car fixed. I was in an accident in 2007 and brought it here since my insurance recommended it. They took for ever to fix my car and when it was ready. It was not ready and I had to bring it back 3 times after the first visit for them to fix everything correct. They half ass everything. Now I’m still dealing with them. They had to re paint my hood from warranty issues and they left residue on my car after they painted it so it looks worse. So total I been here 7 times to fix one issue and I hope I don’t have to come back again ! I do not recommend this place to anyone! Should be an option for no stars

nice work on color match HOWEVER timeliness of job and attention to detail lacking. I’ve had a couple of repair with them. It seems that they want the customer to give it the detailed look (quality control) or hope that the customer doesn’t notice.
I am very picky about my cars so others may not have noticed…
here are the shortcomings. the trunk was not lined up, had difficulty closing/​opening, trim work not attached or barely attached, broke the anchors for my floor mats The promised date vs delivery date were 3 days off.

I had work done on my G37 IPL. Wow these guys are good. I can’t tell where the work was done. There were no surprises. The only surprise was the cost… it was MUCH less than I thought and the work was exceptional. I am a fan and would recommend this place to anyone. If you have insurance, I’d definitely recommend this place given an Enterprise Car Rental place is right next door — you could walk all of the 100 feet to it. Great work. Great customer support. I was very pleased and trust me I’m a stickler about cars.

I’ve had three cars repaired here and I was VERY happy with the service and especially the quality of work.
I have had auto body work done at maybe three other places over the years and I ALWAYS found something wrong with the car the first time they called me to pick it up. One of these three places was actually the dealer’s body shop — since they were a dealer, I mistakenly assumed it would be high quality — it was NOT.
This is not the case with Caliber though — when they call you and tell you that your car is ready, it is REALLY ready. I’m very picky with my cars and I go over them with a fine tooth comb before I sign off on any repairs. I never found any issues that they had missed.
Also convenient is the fact that there is an Enterprise Rental Car right next door.
Price — I can’t really comment on the price because my insurance, or someone else’s insurance covered all three of the aforementioned repairs. Therefore, I wasn’t really concerned with cost — only service and quality.
I deducted one star because they don’t always keep you updated like they promise when you drop the car off. I had to call a couple of times to get updates on the car and in one case, I left a couple of messages before the service advisor called me back. I really didn’t sweat it that much because I had a rental car that was being paid for by the insurance, but if I didn’t have this, it might have been a bigger issue.
I will definitely go back and will recommend to others.