Sefcu A Federal Credit Union

SEFCU is great anyway, but this branch goes above and beyond great in customer service and friendliness. The tellers and the folks behind the desks are friendly, fast, and knowledgeable. Love dealing with them.
The only drawback is, the inside of the branch is small and can get really crowded.

If perception is 90% of reality, then a customer’s perceptions should be valued. The Security Square branch has no value of customers in the customer liaison department.
I feel I waited in inordinate amount of time between signing in and acknowledgement! That Is my perception! I waited for the customer service agents for 5 minutes without acknowledgement. No greeting or eye contact. Both are in one cubicle (and despite the hair twirling and giggling, I am told that it was a business meeting — at the expense of a customer waiting?)
I decided to work with the teller first to conclude any business there — while I wait. HE is the only reason this branch got the two stars! He was courteous and helpful. He closed the savings portion of my bank account (intended before I went in) and emailed the customer service agents to alert them of further needs. By then one agent was busy, so I returned to the chairs. After seven minutes, the unoccupied agent came out to help me — she knew what I needed, so I know she got the teller’s email!
After I concluded business I pointed out that I felt I had waited an inappropriate amount of time before acknowledgement (I was the only customer in the chairs waiting for customer service and I stood so she could see me!). She reported that she and the other agent were in a business meeting and that working through the teller was the correct way to do business. What if I only needed customer service — would I still be out there? Never had to do that before! Counter intuitive to other banking experiences. Why sign in?
I told her how I felt, and I was summarily dismissed. What a shame! Never asked why I was closing the account — doesn’t matter, I suppose.
Teller was wonderful, but use this branch only for them! Go to another branch for «customer» service… Just my perception!