Lowe’s Home Improvement

The worst place to go for home improvement. Very uneducated people in all aspects of what services the store has, the products, and two guys there didn’t know if they did floor installation or not. We’re taking our business to Hope depot the much better rival store, seriously couldn’t deal with all the stupidity that was eminent amongst the employees.

I know nothing about snow throwers, but I was determined to buy one as a gift. Mike, in the snow thrower section was a blessing. He explained everything I needed to know about the interior mechanisms, size, weight, everything. He asked me questions about use that I hadn’t even considered!
After we talked, I walked away. No hard pitch or commitment. He gave me the Lowes card with his name on it.
Tracey in customer service made it all happen and within minutes I bought a snow thrower to be picked up in Massachusetts ! She had the Massachusetts store fax the receipt to my store and I was golden!
My Dad loved it and it was perfect for his needs! I would have been lost without these two — their expertise made me look like Santa!

Good inventory reasonable pricing staff friendly only thing is usually very few employees on check out.
Over all well still use Lowes

Bought Quartz countertops here recently. We worked with Michal in the kitchen department & she was awesome. Friendly, knowledgeable & helped us through every step of the process. Would definitely recommend others to go here for kitchen remodels & ask for her.

Note: address being shown in Unilocal database is incorrect. This is in Mohawk Commons, just down the road to the south from the intersection of Consaul and Balltown, which is where Unilocal places it.
So it’s a huge spiffy Lowe’s with a very good stock and at least one guy I talked to on my first visit who knew his left hand from his right. I regret to report that in the dozen or so visits since my first, the staff have proved consistently dull-​witted with virtually every request for assistance. It’s a frustrating combination of lack of knowledge of their own stock with lack of knowledge about how Stuff Works. Getting a right-​sized tape measure, getting something custom-​cut, finding a particular set of shelf supports, inquiring about a bathroom fixture — all of these have worked out in the end, but not without having to consult two or three staffers and taking wrong turns down aisles.
Today’s was a real hoot. Some weeks ago, we purchased a torchiere lamp that was on sale. A couple of days ago the kids knocked it over and destroyed the glass shade. Today I went back and found they had one and only one style of glass replacement shade. It did not look the right size, and while I’d remembered my measuring tape, the measurement seemed like it was going to be 1/​8″ too small. I showed the lighting staffer the lamp in question and the replacement shade. Will this fit? Oh yes, he said, all shades are standard size. You’re sure? This replacement shade will fit this lamp? I’m positive. You can guess the end of this story. I get the thing home and the replacement doesn’t fit. I take it back to the store and get a little «are you sure it doesn’t fit?» rap. Sheesh.
There are neighborhood hardware stores around with some guys who have reasonable hardware knowledge but they have thin stock and it’s pricy. I wish there was a middle ground chain around here, like Orchard Supply Hardware in California, which is big enough to have stock but small enough to have staff who have straight neuron pathways.
I’m giving the store a thin three for now. I know I’ll be back because of the ginormous number of things that are there for sale but I may try to borrow somebody’s Dad to come along and explain to me how things fit together or what I need for a project.