Head To Tail

Have had a great experience getting my 5lb Yorkie groomed. The price is fair ($ 40 for a bath, hair cut, teeth brushed and ears cleaned), the staff is friendly, and the facility is welcoming. They have a ton of goodies for you to buy for your pet (treats, shampoos, etc). As long as your dog gets along with others he/​she can play with others before or after he/​she gets groomed. They don’t keep the animals locked in a crate. Will definitely be maki them our preferred groomer for our dog.

I recently went to Head to Tail and because I am a new dog owner (meaning I haven’t had a dog in about 30+ years) I was concerned about taking my 1 year old to a new groomer. (The old groomer I went to went out of business) I read all the reviews on Unilocal,and decided to give Head To Tail a try.
First, I explained that I did not know how my dog would handle a new groomer, and I was concerned about leaving him a long time so I asked, do you think for the first time coming here for grooming, I should pick him up right away? She said «That’s up to you.» Well I said that since I was dropping him off at 7:30 in the morning, would it be ok, if I could get him by 12 or 1? She said, no problem. My dog looked great and was very happy and I was too, until…
The second time I took my dog back to Head to Tail and said that I would pick him up at 4:00 because I had to work. On my way there, I was 3 minutes late, I received a phone call asking if I was coming to get my dog. I said yes, that I was literally up the road and they immediately hung up. When my dog came out, he was not himself at all. He was cowering and would not run up to me and when I got him home, he was scared of me, his owner and it took 2 full days for him return to «normal».
Finally, I wanted to give this business the benefit of the doubt and brought my dog back a third time and may I say, that each time I went to this business, I asked that my dog get bathed, groomed, nails cut and ears cleaned. When I took my dog to the vet 1 week after his last grooming at «Head to Tail», his ears were so dirty, that the vet said that it was a good thing he cleaned them, because my dog could have gotten an infection from the amount of dirt in his ears. I then asked, is having my dog cleaned and groomed (along with his ears) once a month enough, he replied yes and where did you take him, I told him and he immediately suggested another groomer.
They are friendly but the owner really gets annoyed sometimes when you ask questions, but does try to help as much as possible, do have a good selection of food, toys etc., but you can get that stuff anywhere. I do not feel comfortable bringing my dog back here again.

We are beyond pleased with our experience at Head to Tail! Our eight-​year-​old Great Pyrenees /​Australian Shepherd mix had never been groomed before (we rescued him less than a year ago) and we were originally thinking of bringing him to Petsmart. After calling Petsmart numerous times and getting quoted all different amounts (ranging from $ 65 — $ 90+) for a basic wash and trim, we remembered we had a gift certificate to Head to Tail. We called and they were able to get us in right away! The entire staff is so warm, friendly, and accommodating.
Everyone welcomed us into the shop when we arrived and the staff did everything in their power to help our doggie feel happy and comfortable. I love the location on Upper Union and all of the awesome toys, treats, and other goodies inside. We dropped him off for a few hours, and we were told we could actually pick him up as late as 5:00 (all of the groomed dogs get to hang out at doggie daycare for the remainder of the day)! Upon pickup he seemed very happy and was sporting a cute custom bandana. They also gave us a few doggie cookies for the road.
We were so impressed with the level of personal attention and customer service! And I must say, I’ve never seen our Mason looking so clean and fluffy! I can’t stop cuddling and petting him– he looks, smells, and feels fantastic! After liking their Facebook page (which I highly recommend) we noticed they posted 50 photos from that day, and our Mason was looking so happy amongst his new doggie friends.
I really can’t say enough great things, and I can’t imagine why anyone would have anything negative to say about this place. We are so delighted!

Cute Ma and Pa pet supply store that’s well-​stocked and a bit idiosyncratic, the way you want a local independent to be. They have a doggy daycare right on the premises, limited to an indoor area, but the dogs are visible from the store and appear to be having a great time every time I go in here. Prices are marked up, as you might expect, however.
Another downside is parking; you will have to park in back, as the Gershon’s parking lot in front is both full and a nightmare to get in and out of on the rare occasions you see a spot. (Beware: there is an actual traffic light regulating your exit from this front lot, and it’s insanely complicated by the pedestrian crosswalk to the right and the sidewalk in front of you.) The lot in back unfortunately is often full as well, so it makes it difficult to do spontaneous stop and go shopping at this location.

Okay, I tried Heads and Tails again and the experience was worse than last time. This time the owner was screeching at a customer. I am not quite sure what the problem was but I truly have never experience a display like this one in a retail establishment.
The customer seemed to be shocked too and tried to leave the premises and the owner chased her out to her car screaming and waving her arms. I seriously had my cell phone out and was ready to call the authorities when the women was allowed to get in her car and leave.
The employees looked frightened when the owner came back into the store. I left my purchases on just any shelf near the door and walked out to avoid the awkward situation. I will not return even though the store is inviting and has some unusual products. This one truly is an «EEK!!!»

Loved this place when it first opened. Convenient, friendly, affordable whats not to like. Until recently when my Golden retriever came home from grooming with a huge gash in the back of her ear. When she was dropped off we instructed for them not to trim near her neck or head because she didnt need it but they ignored that and went ahead anyway. Not only did they shave and cut behind one ear, when i confronted them about it 2 days later they blamed the dog having matting which she had none whatsoever and then after i showed them a photo of the cut they tried to tell me that she had a hot spot and she had irritated it. I think i would know if my own dog had a cut or sore on her body before bringing her in for grooming and if they noticed it right away then why wouldnt they tell me when i picked her up?
Their story kept changing and instead of apologizing and taking ownership they denied, lied and tried to give me a lesson on dogs fur matting and hot spots. I was very surprised by this since i thought so highly of them when they opened but the owner did nothing but defend her groomer and pretty much tried to call me a liar, like i really need to scam their business for a lousy $ 35, who would lie about that? didnt even care about the refund which they did issue, but just own up to something you did wrong… especially when it comes to treating other peoples pets. They have lost my families business and i hope no one else has to experience this issue with their dog.

My favorite pet supply store by far. Charming, comfortable atmosphere, top of the line products, great staff. I love taking my dogs there to get groomed — they absolutely love it there! All groomed dogs get to play in doggie day care for the day. The baked dog cookies are a household favorite — for sure.

The place for both dog grooming, doggy day care and food/​toys. Excellent groomers that are on time and call as soon as your dog is ready. The doggy day care is also the best in town with many attendants that separate large and small breeds. No crating all day here. Just expanded with more food, toys, treats at great prices. Next door to Gershon’s Deli on Upper Union Street.

Sorry but I had the exact opposite experience at this place… I have a 12 pound Yorkie, just got her and needed to have her groomed and wanted a day care because me and my partner work all day.
They are very knowledgeable… That is the plus side
Called early one morning and was greeted by a Very Very Rude person who happened to be the owners partner.
When I did get my baby in I came back to get her at the end of the day and noticed a blue thing around her neck. I asked them what it was that was on her… I was told it was a «bandana» That was what the owner told me directly to my face.
When they brought my baby out I asked the person what it was around her neck and I was told by her that it was a bark collar…
Ok, I told you she had issues, I told you to CALL me if there were any problems, Never never would I have allowed them to use a bark collar on a 12 pound dog
do you put a collar around your child when they act up? We never have and never will return to there, I will not buy any pet products from them or Price Chopper because of this
By the way it is a relative of the Golub family that owns this place

Definitely not a cat grooming place. I took my cat there and thought they had given her a good lion cut until I got home and realized they cut her whiskers off (some of them)! Poor thing looked awkward not to mention cats whiskers should never be trimmed– this is how they navigate. Never again!