Enterprise Rent-A-Car

I have used this location 2 times. The first time the car I received smelled heavily of marijuana and had to ask for another car, this time they were supposed to pick me up and after waiting 40 minutes for the pick up, I called and they said there was a miscommunication and there was no car sent.

The staff at this location are exceedingly helpful and take time to listen and recognize your needs and deliver each and every time. I have been leasing as part of my work regularly now for 15 years and this location is friendly and professional.

A great team works here. All of them are friendly, polite and prompt. I was so grateful they were able to drive me to the train station after I dropped off my rental car. Enterprise as a whole is easy to work with, the guys I interacted with just made it a delightful experience.

I had gotten into a car accident (A 45 year old woman who happened to be a Board Member for NYS Education was texting and driving… ironic huh?) and needed a Rental Car for about three weeks while repairs were being done.
I was picked up at the Garage where my Car was being worked on promptly by a woman about my age and driven to Enterprise. I walked in and was greeted by a man (about my age… again) and was asked to be seated. They were helping a family and there was one other woman ahead of me.
Finally, I was able to go ahead and rent a car from them which only took about 10 minutes and as relatively easy. They upgraded me to a 2012 Chevrolet Camaro, awesome! I didn’t have any problems with the car and it handled like a gem.
However, when it was finally time to return my speed demon, I ran into a couple of snafu’s. What they DIDN’T tell me upon signing the forms when I had first been there, they had me sign for the extra insurance through Enterprise, which I didn’t need. Instead of the Sales Associate telling me that through my Policy with State Farm, I was already covered for Insurance on a Rental and didn’t need to opt in for the additional, which was about $ 10/​day. As it turns out, the woman waiting in line behind me had the SAME issue.
We caught them red-​handed. Enterprise is supposed to explain that upon rental of any car and that was conveniently left out. After making a huge stink, they dropped the charges for the added insurance for both of us and apologized.
They do a good job, but can be a bit shady in their explanations of service, or lack of.