WomanCare

Left me a $ 219 bill for literally not doing ANYTHING except giving me a terrible experience and the doctor rushing out on me. This place is a scam and makes all medical service providers look bad.

My wife has been using WomanCare Schaumburg for several years now. Recently she ordered a «routine» bone scan and NOT a «diagnostic» bone scan. WomanCare refused to honor her request and insisted that she «just did not understand». My wife has 3 masters degrees. She understands EVERYTHING! The nurse she spoke to about this assumed blunder finally said that WomanCare does this to prevent insurance fraud. My wife then got very suspicious and continued to try to get an explanation out of WomanCare. She attempted to get in touch with the office manager, and the office manage succeeded in avoiding her until today. After attempting to convince my wife several times that it was her fault, the office manager spoke in a very condescending way to my wife. My wife called her on this immediately, and mentioned that she did not appreciate being spoken to in this way by the office manager and the nurse. My wife asked over and over: «who authorized the order for a diagnostic scan? I did not authorize it?» The office manager refused to answer this question repeatedly. So, why is WomanCare ordering codes for tests not requested by patients or their doctors? I will not speculate on this question… but I have reasonable theories.

The ease of making an appointment and the expertise of the staff is terrific. I’ve been seeing Dr. Kasinak for about 5 years now and I feel very comfortable and satisfied with her.
As far as the front desk staff, I’ve never had any issues. Everyone there is friendly, helpful; appointments are made promptly & I’ve never had to sit on hold.
Wait time is quick too: about 5 minutes; 10 minutes max. Doesn’t bother me; I read and decompress! The atmosphere is peaceful & I love the sound of the running water in the background.

Blood draws and ultrasound tests are done in the office and that is so very convenient for me. The blood test results were posted very quickly and I received the ultrasound test immediately.
This makes taking tests much more simple.

The first two appointments I had at this place were OK. Michelle Piper was great, but the front desk staff could’ve been more personable. I recently had to schedule a lab (quick and easy, right?) … I called the office several times during business hours and was never able to talk to anyone. I sat on hold for up to 30 minutes and ended up leaving 3 messages over the course of 2 weeks. I finally called again because something else is wrong and needed to get in right away — I talked to an office person and told her I left 3 messages and never heard back. Her response? «Oh OK. Well I can set you an appointment for you». No apology at all. I told her that I wanted to get in ASAP and she told me I should just either find someone else or go to the ER. I told her I guess I would try to find a different doctor. she said, «Ok» and hung up.
AWESOME THANKS FOR THE GREAT CUSTOMER SERVICE.

The nurses are great, funny and friendly. When they call you back to answer your questions, they’re very accommodating if you’re at work for example. I see Michelle, and she’s wonderful. She’s spunky and awesome. She’ll tell it to you like it is, but is gentle and caring. I would recommend her to any women. I’m sure everyone else in the staff is great too.

First appointment at this office and I out in less than 40mins! I was called into my appointment on time and greeted by friendly staff. Beautiful office and Dr. Cucco was friendly and made me feel very comfortable. I would definitely recommend this office to any woman!

I’m guessing something changed at Womancare after 2012 since most of the previous reviews make this place sound like a hell hole of bitches. IT’S DEFINITELY NOT! PREVIOUS REVIEWERS: These people are paid to take care of you, and probably passionate about health care. You might as well be nice to them.
My personal experience (pre-​Yelp-​check) of WomanCare was a vast improvement over my previous office, Northwest Women’s Consultants in Arlington Heights. (Super rude desk staff — I’d been hung up on while asking follow up questions, and straight up put on hold at the end of the day so their receptionist could leave.)
I currently see Dr. Piper. She’s incredibly knowledgeable on the subject of holistic medicine, and very personable. Thanks to her, I no longer dread my annual check ups or find them somewhat invasive and awkward. I appreciate that her first step is to evaluate your overall health and treat issues holistically before resorting to invasive biopsy procedures. The office is very well kept, absolutely emulating the comfort of a spa. I never felt that the staff was rude or inconsiderate. The nurses I’ve spoken with on the phone were very understanding and helpful.
This place is worth a visit, if not a long-​term relationship.

I would like to write a review to help new patients decide on NOT coming to this practice. I would like to let you know that I was a patient for over 14 years. Over the last 5 years many things have changed. They started to care more about the money then the care of the patients. I was getting charged for things that I was not being treated for. Then it was an arguemnt to get the charges removed. When I was in the hospital to have my baby my normal doctor wasn’t there. I was stuck with Dr. Cucco which is the owner of the practice. Dr. Cucco is HORRIBLE, Unprofessional and Unethical.
He grabbed my leg really hard which was very uncomfortable to the point I cried. It took him an hour and a half to arrive to the hospital before I could start pushing. They didn’t know the baby was facing up and kept having me push for 3.5 hours. I finally had a C-​Sec. He was not interested in being there and seemed bothered by questions I asked him. Dr. Cucco stitched the incesion wrong which got infected. I had to go back every 3 days with a newborn for a month. I also had to have a MRI done. All of which I had to pay for! I’m telling you from my heart they do not care about the patients… just the money. I would never go back into the practice even though the other doctors are good.

Marilyn Mitchell MD is no longer at WomanCare. I wonder how she handled working at this practice for so many years? This place is not the same without her! You think you are getting good «WomanCare» but you are not. It seems that all the owner cares about is how to get your insurance money and a little something from your pocket too! You walk in for a routine exam and walk out with exams you really didn’t need and/​or diagnosis codes that weren’t even talked about or labs that weren’t even explained so they can get that money from the insurance company.
This company is truly good at covering up why they charge you more and have policies set up that insure that you don’t have a right or a voice on what you want or don’t want. Sure you will «feel» like you’re getting good WomanCare and at times if you see the right doctor you might just get that Care you deserve for a moment. If you actully take the time to look at your codes and charges you will become shocked. I have been with this place for many years and finally put my foot down of how they handle things. Just like what others have said in their reviews that I have read — do not go to this place! Yes, honest truth there are doctors there that care there but they can’t fully give you the services you should have — they have a quota to meet afterall! It isn’t always the doctor’s fault; it is the practices, the rules and policies that they have to follow that were created by the business model. It is like any other business, they have to make money and these offices truly like to make their money where ever they can! I had to educate myself before going into see any of these WomanCare Doctors so I knew what to tell them not to do and ask for what I wanted and guess what? I get the bills and see that it really didn’t matter — these doctors are trained to bill as much as possible, specifically those with insurance. I now know other well known doctors in the area that went to WomanCare in the past and will NEVER go back! I have been hearing the same issues over and over that we all have had and you’ll eventually start to go through if you are a part of WomanCare. This place gives more Care about what they can get than give.
The newer doctors start working at this place because they think they found a good practice. Then they get stuck there thinking they are providing great service and don’t listen to that itch in the back of their mind or they ignore their instinct that says no that isn’t right and then they too get caught in that dysfunctional system. Many Doctor’s leave eventually and some stay because they like having a great paying job but I guess some of them can just turn the head to ALL the faults and focus in on all the great things they see — its fully an illusion… WomanCare stands for everything we women have been fighting against for ages — the right to have a voice, and receive the care we deserve.
If you want to be frustrated and feel like you don’t have a voice go ahead and go to WomanCare!

Worst practice ever, they do not believe in customer service and when I called to speak to the Office Manager on how unhappy my pregnant sister with twins was with the location, the Office Manager did not even seem to care. My sister had to switch to another practice due to all the errors that were made and how stressed she was from dealing with the incompetent staff. We had to pay a fee for the medical records and when we asked to be reimbursed they just said it is not something that they could return to us even though the facility pretty much pushed us away. Too many issues and errors happened at this location and Palatine, IL location that I cannot understand how they are still in business.
I would highly suggest that if you are pregnant you do not use Woman Care, this could cause you to go through an unhappy stressful pregnancy having to deal with all the unprofessional employees. Save yourself the stress and headache of going here.

I have been going to Woman Care for two years… I see Dr. Michelle Armenia who joined this practice in 2011 after having her own for some time. She delivered both my sons 19 & 20 years ago. I have seen her every year since because of the wonderful care I receive from her. Dr Armenia is very attentive and takes time to talk and listen. After reading other reviews, I can’t imagine she would associate herself with an organization that did not reflect her professionalism and patient care beliefs. I have visited the Schaumburg office and have been treated well by staff. Even when calling to make an appointment I never have a problem. I can’t speak for other physicians or offices, but Dr Armenia and her Schaumburg staff are top notch. I have my next appointment in October 2013.

The only reason I will continue to go to WomanCare is for Karen Hanson. The minute she leaves I am out of there. They have the worst customer service policies. At one appointment I was 7 min late, and actually walked right past the Doctor on my way to my patient room (she was on her computer), and I waited for 20 min before I was like WTF? When I asked the nurse what was going on, she was like «you were late». If they are 15 min appointments, or even 10, they could have still seen me first and I would have been fine for a rush through (as it was just a followup). I ended up leaving having no idea when she was going to see me.
When you call, there is no way to leave a message. I called onetime day after day, to find out they were closed between Christmas & New Years. No message indicating this and no way to leave a message.
You also have to pay BEFORE your services. This is ridiculous.

This was by far the worst health care I’ve ever received in my life. I went there several times for an ongoing health problem and had several poor experiences – one in particular. The last time I ever went here (and the last time I ever will), the male doctor and President/​CEO Dr. Carl Cucco said incredibly degrading things to me and acted in a completely unprofessional and unethical manner. I really believe that if I had a tape recorder with me, the comments he made should result in disciplinary action. It began when I walked into the office and I told him that I had seen my primary care physician for a second opinion because my problem persisted despite several visits, and I was obviously trying to use any and all resources to help get myself better. He became visibly upset when I said I had seen another doctor. He became red in the face and when I asked him a question, he brushed it off in an agitated tone. He then told me that I «couldn’t keep going in circles like this,» referring to the fact that I saw my primary care physician.
When I asked him what he thought the next course of action should be, he actually had the nerve to ask me if I thought «stress» was to blame for my body’s resistance to antibiotics. He knew I was getting married in two weeks, and he said, «sometimes women tend to get very anxious and stressed when they are planning weddings. Are you sure there aren’t other problems here that you just don’t want to mention?» I told him that that was an extremely offensive comment, and I think that he was upset that he couldn’t fix me despite repeated efforts – and that I had seen another doctor for a second opinion. He said it was quite the opposite, «sometimes patients blame their doctors for things problems that they are having emotionally or mentally.»
I then told him that his comments were completely unfounded, and pointed out that I have lab results documenting my ongoing problem. I told him that WomanCare was some of the worst health care I’d ever received, and that I would never be back. To which he replied, «I mean, it doesn’t really matter to me if you come back or not, I have 50,000 other clients here. It wouldn’t make a bit of a difference to me.»
He made a few other extremely horrible comments, that are unfortunately too personal to post on Unilocal.I wish I could though, because I think people need to hear the truth about this company and this doctor.
I am grateful that I stood up for myself, but I truly fear for other patients who have had similar experiences with this doctor, and felt that they were somehow to blame for their health problems. This complete lack of ethical and moral responsibility needs to be brought to light, for all of his other patients and would-​be patients. It is absolutely unacceptable.
On top of this horrifying experience, the nurses at WomanCare were extremely unknowledgeable. They would make suggestions to me before I saw the doctor that had nothing to do my own health situation (as if they had barely skimmed my health history before offering me advice that I could have found in a magazine). In addition, WomanCare prescribed me the same medication twice, because they had «lost» the record of the first time I was on the medication. Lastly, everything at that company is automated, and it can take hours – even days – to actually get in touch with a person there.
All in all, the worst health care I’ve ever received. Please do yourself a favor and research other gynecologists in your area before ever coming here. I hope this review saves someone else from similar misery!

Before today I would have rated this place a 4. For some reason they want me to pay a specialist fee moving forward, as every time in the past and every other gyno I have been to I just pay a regular copay. Not only was this the case but without privacy they shouted across the waiting room asking why I was there. They then told me I could not be examined as it has not been exactly a year. I guess my vitamin D, Kidneys and ovarian ulcers can wait, why not! I asked for a prescription refill (being proactive and not wanting to run out) and I was told to give them a call when I completely run out. Definitely going elsewhere.

I have been going for a few years and although I like the medical practioners, I have not liked some of their policies or should I say «policing» efforts to facilitate frequent office visits. They are adamant that you get your testing at their own facilities. A question that could very well have been handled over the phone could save another trip to the office but they require it. Hit or miss on sense of urgency – depending which person returns the call from voicemail (you never get a person on the phone right away). It is my impression that their primary focus is on expensive spa treatments vs. health for the whole woman. Bottom line, you’re paying for the facility, and a little for work they actually do.

I have been a long term patient of WomanCare for many years. The office is spa-​like, clean and comfortable. Since going to WomanCare, I have seen Dr. Kasinak. I feel she is knowledgeable, easy to talk to and thorough. I have received excellent medical care from the physicians and the staff is professional. This is definitely a top notch medical facility!

This was a referral, I went into the facility and it felt like I was in a spa. Warm colors, roomy waiting room… peaceful. I met Karen Hanson «RN practitioner» that works with Marilyn Mitchell MD. I liked Karen a lot! She has great bedside manners and took her time and listened to what I had to say. They believe in holistic and modern medicine which I like. Her team is now my OB/​GYN from now on:)