The RoomPlace

Very unprofessional! I will NEVER shop here again. I have never felt so mistreated in my life. I have 3 chairs that are broken and they give me the run around that there insurance denied our claim! Are you serious? What did I pay for then? I had to go in 3 times in one month before I heard any feedback about my chairs. I spoke to the GM today and wow, I have never heard such mistreatment in my life. I am appalled. I have reached out to better business bureau and will be contacting my attorney. All of this over 3 broken chairs that they refuse to fix !!! My friends and family have been customers of the room place since it was Harlem furniture. No one will ever step foot in a store again.

Bought my sectional from here 2 months ago in November 2015. It’s been a nightmare from the beginning. Bought «The Zoey» in chocolate brown. First, they told me my credit inquiry would be a soft one for the financing. It wasn’t. I got dinged 3 times and was told it would be for The Room Place card. It wasn’t. It was for a for a company called Gafco (who has been a nightmare in itself), but I was told it was the same 12 months, same as cash, zero interest so I said whatever. Then, for the the couch, the manager had told me would be $ 800 plus delivery and taxes. Well. I get my statement to find out I had been charged DOUBLE that and I was told I had no choice but to pay it. Also when it was delivered, they sent the wrong pieces and and I had to wait a month for the right ones to be delivered again. Been in to talk to the manager a few times and nothing has been done. Will never go back and I advise anybody who buys furniture to beware of the sales person only looking for commission who will LIE to get the sale and money in their pocket. Very disappointed and out an extra $ 800.

Sunday Dec 27 th 2015 I entered the room place and was greeted by Judy Patino and her manager Ramond. Needless to say I had visited (3) other stores. The Customer Service I received from Ms. Patino and her Manger was outstanding ! This coming from a Automobile Dealer of 15 yrs. I’m a pretty hard sale. They where both professional and friendly.
Judy knew the product on the Sofa’s as well as the coils in the beds. What she didnt know was the reason I didnt purchase elsewhere was because of the customer service ! Her manager even followed up with me the next day ! Thats why I am giving The Room Place a perfect score !!!
Donna Lee —

If they rating offered negative star rating this would be the highest in that rating. We bought 2 power recliner loveseat with tables and spent $ 4K on the purchase with the warranty plans. We had to make a warranty claim as one of the motors on a recliner stopped working with the recliner stuck in a half-​way position. I immediately called and filed a claim and sent the warranty company the photo they requested. A week and a half later I received and email asking for another picture of the full overseat. At the 2 ½ weeks mark from my original contact I had to call to find out the status of my repair. I was told that the warranty company photo department was backed up and would be getting to my photos in a few days. I followed up again a few days later and was told that the service request was sent to a local service company and that I would be hearing from them; which I never did so I called them. Only to have the warranty company call me back to set up a service time. The service call is taking place exactly 1 month from my original date that I filed my warranty claim. I am not sure if they repairman will be fix the motor or just coming out to see what the problem is. We had contacted The Room Place corporate headquarters to see if they could help and was told «Sorry they are a third party warranty company». We told them that they were the ones that contracted with them and this problem is a DIRECT reflection on The Room Place. We will NEVER buy furniture from them AGAIN. We had furniture from Value City before this and their service department was outstanding and out to fix the problem in days.

I worked with Aneta Ziemba late on a Saturday evening. She had a great amount of positive energy, was excited but not pushy. Turns out she was a fairly new employee. Every company should have an employees as excited and energetic as Aneta! Found a great set at a great price. She answered all questions and made me so comfortable. The furniture came today and I could not be happier! Thank you so much Aneta!

This review is for Dominic. I hope he sees this!
My fiancé and I had visited Room Place twice. The first time was just to browse, the second was the make a purchase. Our first visit was a few weeks earlier and we did not have a good experience. We felt like we were being watched and couldn’t shop comfortably. So when we went again this weekend, we were nervous about the experience again. We needed furniture, but did not want the experience of being watched.
However, our second visit was the exact opposite of the first one. Dominic, the sales manager, greeted us right way and was very welcoming. He basically told us he was here for us if needed, but did not crowd our experience. The first couch we looked at — It was a great size, but I did not like the texture. I wanted to love it because my Fiancé loved it and It made him happy. Dominic came over to us and asked how we were doing and if there was anything he could help with. I explained to him about the texture (I don’t like the velvet/​velour feel), and then said «I have something you might like» and showed us to another couch. WE LOVED IT. He showed us how easily it could be rearranged (it was a sectional with a chaise) and the texture was exactly what I wanted. It was perfect for us and he did a great job helping us! We ended up buying the couch. Our next purchase was the dining table set.
A little more about Dominic — He did not crowd us but was an ear shot away if we had any questions. He was so positive and happy and provided EXCELLENT customer service. He had one of his other team members help us for the rest of our shopping and she was great too. I believe her name was Jeannette. She was very knowledgeable and helped us find a style we liked for our dining table set. Was very accommodating and personable. We saw a dining table we loved and she helped us set it up the way we envisioned. We ended up buying it too!
So happy with the second experience at Room Place in Schaumburg. They were very helpful and provided great customer service. The furniture will be delivered today. hope it goes well!

I was so aggravated coming from Mattress Firm down the street the way I was treated. I walked in the Room Place Harlem Furniture in Schaumburg I walked thru the sales floor found a beautiful selection of beds! Ivona introduced herself was very nice sales lady and listen to me on what kind of bed I wanted/​needed and what I did not want. I found the perfect fit only by trying out 3 beds. I bought beautiful furniture here and recommend coming here. Ask for Ivona! The manager Dominic was very nice I had a few questions and was helpful. Also Abshada was helpful explaining the paperwork. Amazing customer service!
Thanks I’ll be back.

We had an absolutely great experience at this Room Place location. As soon as we walked in, Javier welcomed us with a SALE flyer and told us to look around. He wasn’t overwhelming with pressure, but he was able to answer our questions when needed. When going over the price of the couch, he mentioned the protection plan. At first we weren’t interested. Instead of insisting and pressuring, Javier simply showed me the price difference, and even gave us a sweet deal! Something he didn’t have to do! The delivery was simple and quick! Thanks again for the help Javier!

Dominic helped me from the get-​go. Great service — fast and efficient. I knew what I wanted and he took care of my order. He was able to get delivery for the next day! How awesome is that?! Kudos to him.
Delivery the next day — took off one star because I don’t care if you (delivery man) have been up since 3 am. Treat me like a valued customer not last night’s leftover. I had my mattress delivered just minutes before these guys came and the mattress guys wore booties to protect my floor and carpet (win!), but not these guys. Furthermore, there was damage/​scratches on the furniture (bed platform) and they didn’t tell me. I found out after they left hastily. Another thing that bugged me was that the guy was so adamant about NOT putting my mattress on the platform because of some BS from previous customers — OK, great just say it’s liability and not give me some BS about wah, wah, wah. .. . keep it moving. I’ll do it myself, buddy.

Roomplace told me they would take the old mattresses I am very mad about it because not only did I call the moving guys and let them be aware that they left the old mattresses here but when they said they would be back they never ever came back. moving service needs to improve. for the money I paid at least take the old mattresses.

Horrible product and service. This place does not back their products or warranty. We bought furniture from this pace a couple years back with full coverage 5 year warranty, had called (after 2 years) for service on a couple chairs that were having problems and they said they will not fix them (stating that they only cover one damage item at a time and because there are multiple they will not cover the damages). It’s not my fault the product that this place sells are of very poor quality. Then I had a mattress that I bought (2 years ago as well) from them and the mattress sinks in a bit over 1 ½ inches in the middle and they said they will not replace it (while its still under warranty) because the tags are missing on the mattress (which is how the bed was delivered to me).
I refuse to send anyone to this horrible place and am now referring all my friends and family (and the rest of the community) to the place down the street who’s name starts with a D. And if you’re all concerned about better prices that place will beat any price this place has and then some! I replaced all my furnature from there and am happy!

I found what I wanted and the transaction went smoothly with no overbearing salesperson, relentlessly dogging me around the store. That’s one of my biggest peeves. What pushes this to five stars was the delivery crew, they were very good at what they do and they had great attitude. When it became necessary to carry the couch all the way around the outside of the building to fit it thru the patio doors, they did it with a smile.

After visiting their flagship store in Lombard and receiving no personalized experience or willingness to deal (let’s be honest, no one pays full price), the Schaumburg location was a very pleasant experience. I first toured around the store and was greeted but not hunted through it which was a relief. I then found that the item I had found online was not displayed so approached what turned out to be the General Manager, Ramon O. He was very pleasant to work with and was sorry to hear about my experience in Lombard but was determined to make it up to me. We discussed what I wanted to spend and found that we could work out the price to get just where I wanted it to be and would get my delivery charges lowered as well. Lucky me! He then turned me over to his Sales Associate Crystal B to finalize the sale. She highly recommended the extra warranty and protection but when I declined, she was not at all pushy and we moved on with the sale. They were both very personable and happy to help and keep me comfortable with the price. Overall, the Schaumburg store was a great experience and I would happily come back to purchase additional items and will definitely be recommending to coworkers and friends when they need new furniture!

Very rude customer service. I went there for a living room set. They greeted me with a smile but moment I told the sales guy Amair, that I have been to their other location in Downers Grove too, he told me to leave the place and kept on telling me the same until I left. According to him they will not take customers who have been to their other locations, very wierd… Its some kind of commission battle between these sales guys. Stay away from this place if you are looking for good customer service.

We just bought a new Living room
Set, and received spot-​on Customer Service! Thank you Brian, Robert and Dominic for your amazing customer service!

First I’ll note that this company is related to Harlem Furniture so you can expect the same in quality of furniture and delivery. I would gamble for marketing purposes doing business as The RoomPlace gets them better business in the burbs than as their original name; Harlem Furniture.
All of their furniture is decent stuff for the money. You’ll find most of their items moderately priced. This is a step above your run of the mill furniture store and below any of the big family owned stores found in most surrounding suburbs. If you want high quality furniture you’d have to go to the big family owned shops and or the higher end chain shopping specialty stores; i.e. Macy’s furniture, Bloomingdale’s, Walter E Smith, Crate & Barrel, etc
If shopping on the dime for your first place or purchasing for a home with small children, Harlem furniture & the Roomplace are a good fit. Pricing is found on items and if buying a couple pieces together a salesperson won’t mind price haggling with you.
When buying a mattress or adjustable bed system (alike sleep number beds you can purchase a standalone piece that takes up the place of a box frame and this unique device will raise quadrants of the bed or offer a massage feature. These types of bedding systems can range in price from $ 700 — $ 1500 dollars depending on its features) If inquiring about them make sure to ask for the regular retail price so that you can make choices in your head. The manager recently quoted me a grand for a queen size model which I would realize later was NOT the correct pricing, in her defense she says the amount quoted is offset when purchasing a combo. Actual price $ 1500 dollars.
From personal experience I’ve never had a problem or encountered bad service from Harlem Furniture or The Roomplace. I’d recently made some purchases here and I can say that from beginning to end the buying procedure was swift. However the only areas of concern for me, would be with delivery schedule and clear pricing details. I’d requested delivery during a time suited for me, whereas they responded «once we set our schedule, that’s all we can follow.» WTF does that mean right? I used to work for ABT electronics whom cared more about the customers schedule so this was an odd statement to me.
My other hangups with the business relate to the haggling process and the quality of the furniture. Most bed frames here look good and are sturdy enough BUT once they are assembled they cannot be disassembled for any reason. This is due mostly to poor assembly practices by the manufacturer. I.e. using short nails as fasteners instead of screws. (Idiotic, if you ask anyone) If you have the time and want the most out of your money, due diligence is required. Jump on it, roll over it, sit on it, lift it, look under it, ask many questions about how sturdy it is, ask about weight limitations, ask if you can see the instruction manual so you can get piece of mind about how its put together. Bring your kids there and let them roughhouse all over it. These are the best ways to test before you buy and never be shy. Whatever you plan to buy, test it first.

My fiancé and I finally decided to replace our worn leather couch and settled on The Room Place for their selection, mainly because they had a lot of leather sofas. We went on Labor Day and sat in every one that we felt qualified, and settled on a sofa and love seat (we wanted a matching set) with power recliners. Brian was our salesman and was very low/​no pressure, bringing up positives and negatives about each one we considered. Upon checkout we also saw a bistro table and 3 chairs on sale for a great price, and the financing was very reasonable.
Upon delivery of our eagerly anticipated pieces, we were initially disappointed when only one of the 4 power recliners worked properly. The bistro table also had a blemish on the top which was enough to bother us, so we ended up refusing that outright. The deliverymen tried their best but could not get the 3 malfunctioning recliners to work properly – one was even stuck in the up position. We called the store and arranged for a replacement of the sofa, which was readily available, and a technician to come and look at the love seat since they said it would be on back order until October otherwise. We kept the units initially because we had gotten rid of our other furniture to be ready for the new stuff, and would have had no seating in the living room without these pieces. While we waited we questioned our choices, and ultimately got in choice with the VP of Customer Care, Jasmine Sakic.
Ms. Sakic responded immediately to our email and got involved, saying if we wanted to change our minds and select an alternate set she would make sure not only that it was all delivered without a hitch but that she would also personally make sure it worked before delivery. She not only returned our calls but also initiated contact with us as well, updating us on the status of things and answering our questions. She was pleasant and professional, a true example on the very best customer service we have ever had. She understood this was no small investment for us, and treated the situation as if it were her own. On Thursday of this week (today is Saturday) we went to the store and decided we liked an alternate set, and Ms. Sakic made certain the change of the order went through without a hitch. She handled all the switching of the paperwork for the order, making it as painless as possible. She also gave us her personal cell number and said to call if there was any problem, as she would not be in the office on Saturday.
Tonight the replacement sofa arrived, functioning perfectly, and looks great and is super comfortable. The old units were removed with no question, and the bistro table and chairs look terrific in our kitchen. We are awaiting our love seat, having been told it will arrive Wednesday, and I expect no problems.
Ms. Sakic makes the whole experience worthwhile, proving an experience can be changed from bad to good. Brian was patient with us the second visit as well, and I for one now have a «go to» furniture store I will recommend to my friends and family in the future.

We had a great experience here this afternoon when purchasing a bedroom set. Upon entry, Ivona greeted us and walked us to the bedroom section and made a couple of recommendations. She then left us to browse which was nice as many salespeople will hover like vultures at other places. Once we made our pick, she reconnected with us and was able to arrange for delivery just 3 days later and provided good pricing on our selections.
We look forward to heading back for some accessories soon!

SO after that entire life insurance debacle, it was time for the RoomPlace to deliver my sectional. First they called to schedule the time frame it would be delivered in. A day before the date they decided to go and change the time. So when the furniture was finally in the apt, the deliverman started taking plastic and cardboard off w/​a box cutter. The furniture is set up and he is about to leave and I see a large slit on the back of one piece. I inform him (He does not seem to speak much English) and he shrugs and says I DONO. So i signed the form and stated that there was a problem with my piece. I got on the phone with the RoomPlace customer service and informs her of this. She said she can deliver a new piece… but not today. So this means I have to take another day off work to wait for them to deliver. I scan the sectional some more and I find that a cloth is hanging down from under neath the piece. It looks like a staple came loose. Next I see a dirt stained hand print on my seat. I told customer service rep of this and she said she will tell the next deliver guy to have a staple guy. Ok so a few days later and the new piece gets delivered… still no staple gun.
This entire process was a MAJOR headache.

My bf and I went here to get ourselves a counter height table. We went to Value City first for the lower prices but the stuff we found there looked too cheap for our liking.
They had a small selection of tables in general. There were only about 4 counter height tables. We found the one I had seen online and it looked way nicer in person. We loved it. We had a nice lady help us order our table.
Overall it was more money than I wanted to spend but the table looked so good that it was ok. Currently we are waiting for it to be delivered next week.