Shell Meacham

Not recommend this gas station. I did a deluxe carwash, which it did not clean well, with free vacuum which I had to go three times in because those tokens weren’t working, and the cashier didn’t even bother to help at all! Def not going there anymore

A few weeks ago, I came here to buy gas as it is the most convenient location. I also needed a car wash so I opted for the top level wash. When entering the car wash, my car somehow got off track. This has never happened to me before, maybe it was my fault, but the car wouldn’t move, so I had to force the car back, risking damage to my tires and rims. I got out and I think my car is okay, but I didn’t go through the car wash. I pulled in to a parking space and walked in to the store to talk to the person behind the counter, a young Latino man of average height and build, I give this description in case his boss cares to give him some customer service training. I explained to him that my car did not make it into the wash, and asked him to give me a voucher to go back through. I showed him my car covered in soap. The wash comes with free vacuum tokens, so I received the tokens and asked for the voucher to go back through; with some hesitation, he printed me a new wash code. I asked him if it was for the highest level wash that I purchased, and he said no. I informed him that I purchased the highest level wash and showed him my receipt. He informed me that he could not give me the better wash. I told him that if he didn’t fix this, I would never come back to their establishment, but he didn’t seem to care. I told him, in not the most G-​rated terms that he could keep his «sh**» and dropped the tokens and wash code he gave me and walked out. What has happened to good customer service? How much money would it have cost the business to give me the right voucher? I don’t care about the money, but I have worked in customer service in some form or another for most of my adult life. In this economy where businesses are going belly up, they cannot afford to give poor service to loyal customers.

This Shell is one of 6 gas stations I pass on my 2 mile journey to/​from work each day.
There are a few reasons I’m often picking this station over the others.
–If you get a car wash, gas is 10 cents less per gallon.
–If you have FRN card, gas is 3 cents less per gallon.
–Convenience — easy to get in and out of on my way home (ie going north on Meachem — not so much going south)
–Food mart just in case you need a quick, overpriced somethin’ somethin’

Got some gas and a carwash here today. I am terrified of getting carwashes and as a special surprise for my husband I decided to take the plunge. It wasn’t terrible, and there was a nice man who dried the car off. I will definitely be back.