Hertz Rent A Car

All that could be expected. Great service, car and rate.

As a previous reviewer on here I was too rear-​ended and I am with State Farm and they sent me to Hertz. The manager was very helpful but this place is horrible.
First thing Hertz called me days before letting me know that they knew I was coming and that they will pick me up from the auto shop. My insurance covers me for $ 25 a day and Hertz gave me a littlest clown car that was $ 18 a day. When I got to the auto shop I still had to sit for 30mins for Hertz (they forgot about me I guess).
Got to Hertz and it’s this little hole in a wall spot next to Enterprise! Hertz had like 2 cars and Enterprise had a million in their lot. They tell me «Oh the person before kept this car very clean» well that was a lie. It had marks all over the place and they don’t do a walk around like Enterprise does. And also I was told I had to put a «hold» for $ 50 which this wasn’t my fault I should had to hold anything.
Like I said the manager there was nice but this place is not organized what so ever and needs a paint job. I hope I never get into another accident but if that happens I will NOT come back here.

I began a job recently that requires me to do a lot of driving. I decided I’d rather not put all the wear and tear and extra miles on my own vehicle, I’d rent. I did searches of rental car companies, rewards, discounts, etc. I’ve had great experiences with Enterprise in the past and my husband who traveled weekly for work for years is a huge fan of Hertz. Well, ironically this Hertz is right next to an Enterprise very close to my home. I called both places and was basically quoted similar rates. I then decided I felt the rewards program, along with my husband’s feedback, made Hertz stand out so I booked my first car rental with them this month. I set up my rewards profile online and did the rental online. To me, ultimately it would come down to overall cost and customer service.
My first experience was good. Took about 10 minutes to get a car on a Tuesday morning, the car was great, and returning the car that night was a breeze. The manager at the counter gave me a few tips on how I could save some money in the future and told me I should find it faster to pick up a car too, the first couple times I rent they like to see the credit card I have on file but once I’m an established customer they won’t need to do that. Walked out of there happy that night.
I chose to rent again the next week and again set up my reservation online. I needed to be on the road by 6:30 am so I needed to pick up the car the night before. I got on a train leaving Chicago that should have gotten me to Hertz in plenty of time before they closed. Well, a. Train derailed and caused a huge back up. I ended up getting off the train with 20 minutes before they closed. I called and said I knew I was late, I’m on my way and the gentleman says «No problem.» I got there 7 minutes before they close and the employee walked right over to me as I was walking in and said «Tracy? Here are your keys and documents it’s the black car, you are all set.» I was literally out of there in less than a minute. Returning it was even better than the first time. Same manager who had given me tips on discounts the last time was there as sure enough one of the tips worked and this rental was cheaper than my last one. I stopped to thank him for the customer service and was probably in and out of there in three minutes.
At this point I don’t see why I’d chose to rent with another company. I have a stressful job, particularly on the days I drive around, and this type of customer service helps make the days less stressful.

My husband and I were hit by a driver who had State Farm Insurance. Thank God we weren’t hurt, but our car was damaged. State Farm told us that they set up a rental car with Hertz. When we got there to pick up our car, Hertz insisted that we use our credit card to apply a $ 50 ‘hold,’ to be credited after we return the car. The branch manager was very unhelpful. We called State Farm and they said, that was their policy also. Now as the victim of this accident, I think it is unreasonable that we should have to do anything other than show a valid Driver’s License to pick up the rental. This was not my fault, and having to endure any costs no matter how fleeting seems unreasonable to me. I don’t like showing or using my credit card unless it’s my choice. I don’t care about State Farm’s policy, and a certainly don’t give a rats hat about Hertz policy when they are supposed to be making my life (as the innocent party) easier. I dislike both organizations and I will never willingly use them.