Fannie May Fine Chocolates

I wish Willie Wonka would have passed on his factory to me. No, seriously, I’m not kidding. I truly wish Willie Wonka would have given someone like me the opportunity to earn his trust and faith to take care of his legacy. I would have made him proud.
The staff here, on the other hand, that is another story. A sad one.
Put your cell phone away and leave your teen drama at home. I’m coming into your candy store to shop so that you have a place to work and continue to receive your paycheck every week. Why is it that NO one gets this concept? Customer service is not at all what it use to be.
Major disappointment, Fannie May. I would think you would leave your stores in more capable hands. It’s not a wonder why this location had one single employee working, full stock of everything and zero shoppers, until we walked in.
The young lady working here the day we stopped in, was simply put: rude.
I was picking up some candy to bring to my Grandma who loves FM. Hell, I grew up getting FM in my Christmas stocking every year. Lately, my stocking gets whatever was on sale at Walmart but I’m okay with that. If I want FM, I can go pick it up anytime. There is a location closer to our home… for now.
I was so put off by the girl working here, that I grabbed a hand full of their 10 bars for $ 10. Little did I know (until I got home and looked at the receipt) they are like $ 1.79 each if you don’t buy in quantities of 10. In other words, for 5 bars, its like $ 8.00. Due to the fact, that I was so taken back by the unpleasant panda behind the counter, I somehow just swiped my card and left. No samples offered, not even a smile.
I actually contacted corporate directly about my store experience and the fact that this young woman could have easily practiced her up-​selling skills with me but more so that I felt like I was kinda ripped off. I don’t know if there is some small print on the sign I missed or what, but it really would have been nice of her to tell me that if I picked out another 5 bars, it would have only cost me $ 2 more (give or take). Yeah, never heard back from them. Really disappointed all around. Boo, Fannie May, Boo!

Worst customer service Ever. Guy was so miserable working, felt sorry even to ask him something and he was annoyed. Kids try to pick a sample from the tray and he ended up taking away the tray ftom him. Hey the candy we buy are mostly for our kids.

When I went in here most recently the week before Christmas it was a hot mess. I knew exactly what I wanted going in and ended up in the store for 35 minutes. There was a line which could have moved quickly but they had two brand new employees working without any senior worker. Someone stumped them with some gift card issue and it stopped the entire line so they called their manager trying to work that out while we all just waited. While in line 4 people walked out of line & left the store. I’ve never seen it like that at a Fannie May!
When I finally got to the register, I felt bad that I needed to get my Grandma’s chocolate covered cherries gift wrapped because everyone had been waiting for so long. The guy helping me must have been so nervous with all the trouble he was having because his hands were shaking the whole time, poor guy.
Most of the time, this location is great. Good location with a lot of parking and yummy food right in the same strip.