Dyson Service Center

26 Jan 2016 day before called customer service talked to Rachel Jackson. She was very
knowledgeable & pleasant. She gave me an in warranty work order for the Schaumburg
Service Center. Rich was genuine in his enthusiasm to fix my DC 40. Immediately he
found the problem. Two clogged pathways inhibited full suction. He showed me how easy
it is clear the path. Rich had my vacuum fixed & on my way in short order, but not before
Rich said he was happy to help now & in the future. Dyson telephone customer service &
my Schaumburg service center experience make me believe Dyson is worth the extra money.

Husband was kind enough to vacuum but managed to break it I the process. Was not looking forward to the challenge of getting it fixed. Based in other reviews, I made the drive from downtown out to Schaumburg. It was worth it. I was under a bit of time crunch and the fixed it right up in a matter of minutes. Not only was the service fast it was very curious as well. We gladly make the drive again should my husband vacuum again.

This service center is probably the best I’ve been to, or dealt with, of any brand/​company. We brought in our Dyson because it was making funny noises and wasn’t suctioning. The guys asked us if it was okay to keep it over the weekend, and we were fine with it.
I received two calls on Monday informing my husband and I what the issue was, and after I said go ahead, I got the call it was finished and ready for pick up!
Everyone we encountered was more than kind, and they gave us MARVELOUS service. My husband and I hope nothing more goes wrong with our current vacuum, but we know based on this experience, we will definitely be willing to shell out the cost for a new Dyson in the future if necessary!

Had an amazing experience that is rare these days. Enter in with vacuum not working properly guy looks at it and shows me the exact problem which if I had read the manual which I misplaced as this was bought 5 years ago. He takes it in fixes the issue in literally 2 minutes and vacuum is working great. Even should me couple of areas where I should be checking myself without any tools for issues. I was litteraly in and out in 5 minutes without paying a dime. Awesome service.

I brought my Dyson in for service today and was absolutely thrilled with the service I received. This has been an extraordinary experience from the very beginning.
I love my Dyson — really it is a great vacuum. It is one of the best purchases i have ever made. My dog sheds so much that I could never get by without my Dyson.
I would recommend it to anyone, but more than that I would highly recommend the great staff at the Schaumburg location. 5 stars is not enough.

I love Dyson vacuums, especially since I own three dogs! They are expensive, but in the long run, they are worth every penny!
I was bummed when the latch holding the canister broke the other day, and I thought that I was going to have to buy a new vacuum. My wife told me that there was a service center in Schaumburg that I could go to, although given my awful experiences with Sears service centers, I was dreading the trip, convinced it would be a waste of time. To make matter worse, we had out of town company coming for the weekend, and couldn’t be without a vacuum cleaner at the end of the week.
To my surprise, the shop was neat and clean, and the help very friendly. They took one look at my vacuum, and said that they could fix it in about ten minutes! After a short wait, my vacuum was finished, and they pretty much replaced the entire canister… for NO charge!
Very happy with my Dyson products, very happy with the service center, very happy that I wasn’t charged, very happy that I didn’t have to wait for hours, and very happy that I didn’t have to make another trip across the ‘burbs to pick up my vacuum!

First I love my Dyson, it is a great vacuum when you have pets etc.
I have updated this review after a miscommunication that was quickly addressed by the Regional Manager.
When I arrived at the Schaumburg location. I was met by Marco. Let me say Marco provided me tons of wonderful information, was helpful, professional and truly loves the Dyson brand and company. He is the type of employee, every employer wants representing them.
I have to say my experience with this location went much better than I expected.
When it comes to the work they did to clean my vacuum. I was beyond shocked it looked like it did when it came out of the box 9 years ago. I never expected that. Dyson’s are made to last and now mine is doing great again. I would strongly recommend if you have a Dyson take it in and let them work their magic.
If you’re looking for a new vacuum, you would be silly not to stop in and get the facts about the latest technology. Let them help you figure out what you need for your home (they consider, area rugs, wall to wall, hard wood tile etc). I never did that when I bought my first one but that was also before this location.
You’re a smart consumer after all you using Unilocal,so stop in at this location ask for Marco, you won’t be disappointed.
PS check out their fans they barely made any noise I didn’t even know they were on… amazing…

I went in to the store bcoz my dyson, which is so far the best vacuum I have used give me trouble. Well I must say I gave the vacuum trouble bcoz a frnd accidentally vacuumed the wrong stuff like cement debris etc and got the machine to break down. I had almost given up hope that this Dyson will ever work again.
and to my surprise the amazing guy at the store MARCO, repaired it to an extent that it looks and works almost like new. This vacuum had some serious damage, still they were able to fix all that. clean all the crazy debris on the motor and make it fresh feeling .
Amazing customer service too. Very happy and satisfied with this entire experience.

I went into the shop with a Dyson Motörhead that was not working and had blinking red lights on the battery. The gentleman that assisted me was extremely nice and helpful. I did not know if the battery was bad or if the motor was not working. They were able to diagnose that the issue was with the battery in just a few minutes. They replaced the battery and the unit was fixed in under 5 minutes. I also needed a tool attachment for my DC15 upright and they had them in stock. I live in Naperville, definitely worth the drive to Schaumburg based on the kind and helpful service I received. I would recommend this Dyson Service Center to anyone.

I had a malfunctioning motorized brush attachment, and the store manager replaced it without any hassles. It was a lot simpler and smoother than I expected. I will definitely come to the Schaumburg Dyson store again.

I live pretty close to the Dyson service center, so when my 3 year old, still-​under-​warranty, canister vac (DC 39) was losing suction, I brought it in. What a painless experience! These guys are amazing. They found the problem (lint/​hair/​a dog treat stuck) immediately, cleaned it, told me how to clean that part myself, gave me pointers on why the vacuum smells like a wet dog (when rinsing the filter MAKE SURE THE FILTER IS ABSOLUTELY DRY BEFORE PUTTING IT BACK IN THE VAC). And there was minimal paper work. The technician even carried the vac to my car for me. They also have educational Dyson TV in the lobby, so you can watch that while waiting. I was there for less than half an hour. Seriously, go here if you need to! I was giving up on trying to figure out what was wrong, and they fixed it with no problem. I agree, this place is the Apple Store for Dyson.

Someone said it right when they said it was the Apple Store of vacuum cleaner repair. Drove 45 minutes to get my vacuum fixed, fully expecting to have to leave it. They were very attentive and pretty much had diagnosed it while I ran my three-​year-​old to the bathroom. Not only were they able to fix the issue that I brought it in for, which was a separated hose, but he also found another issue and fix that on the spot. As I waited with my credit card in hand for him to give me a bill, I was super delighted when he informed me that everything was covered under the warranty. I have had it for at least five years so I was not expecting anything to be covered under a warranty. I am so angry that I have been procrastinating for months to bring my vacuum in. Anytime anything goes wrong with my vacuum, I will jump at the chance to drive back to Schaumburg.

Store service was ok. But the vacuum was a big disappointment.

We had to drive from Indiana to Schaumburg for our Dyson repair — but the trip was worth it because the nice repair guy told us we’d have the vacuums back in ONE HOUR! It was great. We did some errands, came back, and our vacuums were fixed — and under warranty. It solidified our love of the Dyson company!

I have been to this Dyson store twice in the past two years. I own 2 Dysons, both purchased from QVC. The first time I was in, my Dyson had a cracked tube, near the floor, that I had cracked when I pulled it backwards into a corner of granite. I checked it in and expected a hefty bill for the repair when I returned a couple days later. I owed nothing. The store had a record of my ownership (warranty registration), date purchased, and said the equipment was still under warranty. Wow, I was really glad at that moment that I owned a Dyson! I had never thought about how the service behind what you purchase is more important for a longer period of time than the initial purchase! Nat was as helpful and gracious as he could be. I bought one of the animal hair cleaning attachments at that visit. Love it. Great device. Most recently I carried in my DC41 catch canister because the drop opening door on it had separated from the canister. Probably due to my handling it too rough. I was greeted immediately, filled out a tag with my info, and was assured it probably was a quick fix so to just wait a moment. Hadn’t been 5 minutes and Bobby came out with a brand new canister for me. He said the canister I brought in could not be fixed. I asked what I owed — nothing. I couldn’t believe it. I sure am glad I own Dysons!!! These guys are the best. I would gladly have paid for a new canister and they could have just given me a bill-​I haven’t kept track of my warranty dates! But they seem to operate above and beyond exceptional and fair service— a rare thing these days. Next time I need a Dyson, even if it just has to be a gift for my mom, I will certainly return to this store to do business with them. Thanks Nat and Bobby. BTW, while waiting, another customer came in with a Dyson that had stopped working. Rather than just take the vacuum in for repairs, the man helping him, noticed that the housing around the brush assembly was not put together correctly. He just radioed back for a technician to come out with a screw driver to see if a quick re-​assembly would fix the problem. I don’t know how it turned out but I thought this was incredible service. These guys really do make it their business to see how they can BEST serve you with no intention of trying to gouge you. Really really nice.

Brought my parents Dyson in for a repair today. It was hard to push and not picking up very well. These guys are great!!! Super nice and helpful. I was told they would have it ready in an hour! Wow! How’s that for service?! I told them I had errands to run and it would take me longer than an hour to get back. They said it was no problem and I could pick it up whenever I wanted. I picked it up a few hours later and it was ready. Everything was free of charge since it’s still under warranty. My Mom was so happy when I brought it home. It was like having a brand new vacuum!!! These guys rock!!!

I’ve brought 2 Dyson vacuums here in they span of a couple years and both times I have had service that went about and beyond. The person working the front is quick at processing my issue and the service was performed in a reasonable amount of time — actually only took them about 2 days.
Now for the best part: when I went to pick up my vacuum, I was told that there was no charge. Now this vacuum is probably about 3 years old so I can’t imagine it would be under any kind of warranty. And the issue was a broken button that was my fault. So I was fully expecting to pay. They are the Apple of vacuum and I will always go back!

Great service! Took care of my DC25 right away. Needed a latch, hose and brush, all was done in under 30min and all I paid for was the parts. It was super dirty and they cleaned it up too! Happy to see that my investment in a Dyson, carries over to their service locations!

Excellent customer service… Marco was extremely helpful and very knowledgeable. I brought in 2 vacuums and left rather quickly with both repairs completed. I love my Dysons and highly recommend this service center for anyone who has the need!!!

I brought my Dyson D14 in for service on 3.28.14. The staff offered quick service and a assessment of future needs that my D14.